Holiday Inn Express & Suites Pine Bluff/Pines Mall by IHG

Hotels
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Holiday Inn Express
7.5 (259 reviews)
2903 Pines Mall Drive , Pine Bluff , US
+1 870-534-1810

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Comfy rooms
Clean rooms
Good breakfast
Very good coffee
Reasonable price
Comfortable bed
Cons:
Poor location (abandoned mall, safety concerns)
Pool unavailable
Sticky floors / cleaning residue
Dated decor and maintenance issues (curtains falling)
Hot water issues (lukewarm, short duration)
Noisy refrigerator/air conditioner
Slow attentiveness from staff

Categories

Cleanliness
7
Generally cleaned but reviewers noted sticky floors and some maintenance issues in public/breakfast areas (felt cleaned with product but not rinsed).
Service
9
Staff described as always nice, sweet and friendly; some comments about slow attentiveness but overall staff friendliness was a clear positive.
Location
4
Multiple reviewers reported a poor location next to an abandoned mall with safety concerns (drifters/druggies) and worries about parking/vehicle vandalism.
Room Quality
7.5
Rooms described as comfy and clean but dated (old decor, curtains falling), with some issues like lukewarm hot water and noisy refrigerator/AC units.
Amenities
7.5
Basic amenities present (breakfast room, coffee machine) but key amenity (pool) was unavailable for some guests and pool closure impacted satisfaction.
Value for Money
8.5
Price was mentioned as acceptable/ok and reviewers found the rate reasonable for what was offered.
Food and Beverage
9
Breakfast and coffee received positive mentions (very good coffee machine and good breakfast).
Overall Experience
7.5
Mixed overall: several positive notes (friendly staff, comfortable bed, good breakfast) offset by location and some maintenance/amenity issues; overall sentiment averages to the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location:
Located just 4.5 km from the Pine Bluff Convention Center, Holiday Inn Express & Suites Pine Bluff/Pines Mall, an IHG Hotel provides easy access to nearby attractions and events.

Modern Amenities:
Enjoy a refreshing dip in the seasonal outdoor swimming pool, stay active at the fitness centre, and unwind in the shared lounge. With free WiFi throughout the property, guests can stay connected during their stay.

Additional Features:
Benefit from the 24-hour front desk, business centre, and non-smoking environment. Plus, don't miss out on the opportunity to savor a delicious barbecue during your visit.

Book your stay at Holiday Inn Express & Suites Pine Bluff/Pines Mall, an IHG Hotel for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIT

Location

Guest Reviews

7.5
Based on 259 reviews
Cleanliness: 7
Service: 9
Location: 4
Room Quality: 7.5
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 7.5
A
Amanda • family_with_children • us
10
Pros:

Staff is always nice and sweet.

Cons:

I couldn't go swimming because I didn't bring my suit.

2026-10-27 • via Nuitee
T
Tyler • solo_traveller • us
3
Pros:

Comfy rooms and clean

Cons:

Hot water in shower worked for like 2 minutes and it was only lukewarm.

2026-10-11 • via Nuitee
M
Megan • couple • us
2
2026-10-09 • via Nuitee
M
Murphy • couple • us
6
good enough for a good night sleep but not for the family, hotel located in a bad place.
Pros:

the price on the room was ok, and it was right across the highway to the casino.

Cons:

hated to see it in front of an abandoned mall, lot of druggys and drifters about. I was worred about my vehicle being vandalized and my wife was scared to go out into the parking lot later that evening,

2026-09-11 • via Nuitee
J
Jeffrey • solo_traveller • us
8
2026-08-03 • via Nuitee
R
Russell • couple • us
9
Pros:

Good

Cons:

Location

2026-07-25 • via Nuitee
B
Barbara • solo_traveller • us
8
2026-07-20 • via Nuitee
C
Cathy • solo_traveller • us
7
1 night only
Pros:

Staff was friendly- bed was comfortable- very good coffee machine in breakfast room along with a good breakfast.

Cons:

Extremely dated decorations and colors-curtains were falling off the rods in breakfast area. I needed to fix toilet chain x2- refrigerator and air conditioner made strange noises.

2026-07-16 • via Nuitee
M
May • solo_traveller • us
10
2026-07-02 • via Nuitee
C
celdric • couple • us
8
Everything was good the pool was the only thing missing to make it a perfect stay
Pros:

It’s was ok

Cons:

The pool wasn’t available and I wish the app would’ve told me that b4 I booked

2026-06-23 • via Nuitee
T
Tori • extended_group • us
5
I would not stay again.
Cons:

This was a bit weird. I have had really great experiences with IHG in the past. This property was located next to an abandoned mall and was definitely an older hotel. It was not dirty, but the floor was a bit sticky like it was cleaned with product but the product was not rinsed. The hallways did not feel air conditioned and made for a stuffy and humid environment. The staff was nice but was slow to be attentive. They were all doing their work, but it felt like their specific job was the priority not customer service.

2026-06-08 • via Nuitee
S
Starkey • solo_traveller • us
8
2026-06-04 • via Nuitee
R
Rickey • solo_traveller • us
8
Pros:

Friendly staff, clean room, hot meal

Cons:

No issues

2026-04-28 • via Nuitee
S
Sheila • solo_traveller • us
8
2026-04-13 • via Nuitee
V
vickie • solo_traveller • us
9
2026-03-25 • via Nuitee
J
Jack • family_with_children • us
9
2026-03-14 • via Nuitee
J
Johnnie • couple • us
4
2026-03-03 • via Nuitee
D
Dodd • family_with_children • us
10
2026-02-10 • via Nuitee
B
Brigina • family_with_children • us
4
I was grateful for a place to stay, but was relieved to leave.
Pros:

The staff was responsive and friendly.

Cons:

This hotel is OLD and not up to par with other Holiday Inn Express locations I've stayed at. Things that might've been clean looked dirty because they were so old and dingy. It felt like a motel, not a hotel. On top of that, it's located behind (and connected to) an abandoned mall. We arrived at night and thought GPS had given us bad directions, because we had to drive and wind through a dark parking lot that looked like it led nowhere. No signs directing us to the hotel, no lighting. Nothing. It's unfortunate that the hotel is a casualty of whatever happened with the mall, but it felt isolated and totally unsafe. It's obvious that Holiday Inn has either lost a FEW steps, or doesn't care at all about this location. I wouldn't stay there again if I didn't have to, and I'd think long and hard about staying at another Holiday Inn Express—because of this one.

2026-01-19 • via Nuitee
N
Nicole • family_with_children • us
3
Love the staff but will not be visiting the location again
Pros:

The Staff was great.

Cons:

Location, outdated rooms microwave, refrigerator and coffee maker didn’t work.

2026-01-13 • via Nuitee