Holiday Inn Express Hotel & Suites Abilene Mall South by IHG

Hotels
•
Holiday Inn Express
8.1 (434 reviews)
3112 South Clack Street and Highway 83 , Abilene , US

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Great location (near Harley dealership)
Good parking
Quiet / slept well
Clean and comfortable rooms reported by some
Breakfast praised by some guests
Cons:
Double billing / unauthorized charge reported
Room smelled awful or was dated
Plumbing, A/C and ceiling fan issues in suite
Bathroom floor dirty / shower stained
Breakfast ran out; TV remote batteries missing
Room price considered too expensive

Categories

Cleanliness
6
Multiple guests reported bad odors, stained or dirty bathroom floors and plumbing leaks (towels used to mop up), so cleanliness is below average.
Service
10
Consistent praise for friendly, helpful front desk staff and a checkout agent who resolved billing issues — service is a strong positive.
Location
10
Several guests highlighted a great, convenient location (near Harley dealership) and good parking; location is a clear strength.
Room Quality
6.5
Mixed to negative: presidential suite had A/C, fan and plumbing problems; other reports of dated rooms, poor-smelling rooms and low/unsuitable furniture.
Amenities
8.5
Parking and basic amenities are good, but issues noted with breakfast running out and missing TV remote batteries — generally acceptable.
Value for Money
6.1
Several guests felt the price was too high for the level of the hotel and some reported double/unauthorized billing, lowering perceived value.
Food and Beverage
8.5
Breakfast was mentioned positively by some guests but was also reported as running out at times — overall somewhat favorable but inconsistent.
Overall Experience
9.2
Overall impressions are mixed: many enjoyed the stay due to staff and location, but serious issues (billing, room condition) tempered some guests' willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location - Located just off Winters Freeway and 2 miles from the Mall of Abilene, the Holiday Inn Express Hotel & Suites Abilene Mall South offers easy access to shopping and entertainment options.

Comfortable Accommodations - The rooms feature cable TV, free Wi-Fi, a microwave, a refrigerator, and a work desk, ensuring a comfortable stay for guests.

Great Amenities - Guests can enjoy the outdoor pool, hot tub, hot breakfast, fitness center, and business center with fax, copy, and printing services. Other conveniences include a 24-hour front desk and laundry facilities.

Book your stay at the Holiday Inn Express Hotel & Suites Abilene Mall South for a convenient and comfortable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABI

Location

Guest Reviews

8.1
Based on 434 reviews
Cleanliness: 6
Service: 10
Location: 10
Room Quality: 6.5
Amenities: 8.5
Value for Money: 6.1
Food and Beverage: 8.5
Overall Experience: 9.2
D
David • family_with_children • us
8
Good. The checkout young lady WAS GREAT she entangled the mess the check young man did to me.
Pros:

Didn't go

Cons:

Check in clerk double bill me, that was a problem.

2026-10-29 • via Nuitee
R
Renato • solo_traveller • br
10
2026-10-13 • via Nuitee
R
Rigoberto • solo_traveller • us
8
2026-10-12 • via Nuitee
S
Sonya • solo_traveller • us
3
2026-09-08 • via Nuitee
A
Andy • couple • us
10
2026-08-14 • via Nuitee
V
Veronica • couple • us
9
2026-08-04 • via Nuitee
A
Alta • solo_traveller • us
9
We totally enjoyed our stay the staff was very helpful.
Pros:

Great location very clean. Breakfast was great. The Staff was very friendly and helpful.

2026-08-02 • via Nuitee
J
Jared • extended_group • us
1
Pros:

Nice hotel

Cons:

Charged me on top of the booking.com charge with no authorization and didn’t give me both my rooms

2026-07-22 • via Nuitee
L
Laura • solo_traveller • mx
10
2026-07-20 • via Nuitee
P
Paul • solo_traveller • us
8
Overall a nice hotel, but the price was way too much for this level of hotel.
Pros:

Very friendly staff. Great place to park my motorcycle. Right next door to the Harley dealership. Room was clean and comfortable.

Cons:

I was in the Presidential Suite and there were some issues. It had two A/C units in it because of the size of the room, but only one worked. The ceiling fan blades drooped so bad that I don't think it was actually useful. The sink in the bathroom had plumbing issues. The pipes underneath the sink were not connected and when you ran the water it wound up on the floor. Had to use all my towels to keep the water from going all over the place.

2026-07-14 • via Nuitee
J
Jasmine • couple • us
3
It was ok. I will never go back to this one though.
Pros:

Location was good

Cons:

The room smelled awful, like a locker room. It also was extremely dated compared to other holiday inns I’ve stayed.

2026-07-12 • via Nuitee
S
sauceda • solo_traveller • us
7
We slept well.
Pros:

friendly front staff

Cons:

door in restroom did not shut right
shower floor was stained

2026-07-10 • via Nuitee
J
Joe • solo_traveller • us
9
If we are ever down there again that’s where we will stay
Pros:

Very nice

Cons:

Clean and well groomed

2026-07-09 • via Nuitee
A
anny • couple • us
1
2026-06-18 • via Nuitee
C
Carnelius • solo_traveller • us
7
It was good for overnight stay!
Pros:

Quite and great location

Cons:

The bathroom floor was dirty
and the couch was too low to sit on. The price of the room was expensive for one night stay.

2026-06-13 • via Nuitee
G
Gary • solo_traveller • us
9
Pros:

Good location

Cons:

Ran out breakfast food did not have batteries for TV remote and didn't replace them during our stay

2026-05-25 • via Nuitee
R
raul • couple • us
9
2026-05-09 • via Nuitee
D
Dallas • solo_traveller • us
1
Pros:

Room size

Cons:

The microwave didn't work the usb plugs didn't work the remote didn't work the brought us bedding for the pull out couch and the pillows smelt moldy

2026-04-26 • via Nuitee
J
Janice • couple • us
7
2026-03-23 • via Nuitee
V
Vlad • solo_traveller • gb
8
2026-02-12 • via Nuitee