Holiday Inn London Brentford Lock by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (1769 reviews)
High Street / Commerce Road , Brentford , gb

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Lift issues
Cleanliness complaints

Categories

Cleanliness
7.59
Mixed reviews regarding cleanliness; some guests found it satisfactory while others highlighted issues.
Service
8.56
Generally good service, friendly staff, but some delays noted in room service.
Location
8.6
Convenient location, with several guests appreciating the proximity to public transport.
Room Quality
8.05
Rooms were clean and spacious, but some guests reported on issues with heating and lift access.
Amenities
8.08
Facilities were satisfactory, although lifts were out of service during some stays.
Value for Money
8.04
Standard value for the area; many guests felt the price reflected their experience.
Food and Beverage
8.09
Breakfast and dining options were positively received; no major complaints.
Overall Experience
8.56
Overall a pleasant stay for many guests with several highlights, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:18

Property Description

Waterfront Setting and Modern Amenities

With a scenic waterfront setting, Holiday Inn London Brentford Lock offers a picturesque backdrop for your stay. The modern hotel features a mini-gym for fitness enthusiasts and a stylish restaurant with a terrace where you can enjoy delicious meals while taking in the view.

Comfortable Rooms with Balconies

The bright bedrooms at Holiday Inn London Brentford Lock are designed for your comfort and convenience. Each room is equipped with air conditioning, a TV with satellite channels, and on-demand movies. Some rooms even boast a balcony overlooking Brentford Lock, providing a serene retreat after a day of exploration.

Convenient Dining Options and Nearby Attractions

Indulge in all-day dining at the lobby area from 11.00 to 23.00 or grab a snack at the 24-hour café. With Syon Park and Kew Gardens just a short distance away, and Brentford Railway Station offering easy access to central London, Holiday Inn London Brentford Lock is the perfect choice for your next getaway. Book now for an unforgettable experience!

Important information:

Underground parking is available for GBP 14 per night.Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for £12 per person per night when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 14 per day.

Location

Guest Reviews

8.2
Based on 1769 reviews
Cleanliness: 7.59
Service: 8.56
Location: 8.6
Room Quality: 8.05
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.56
S
Sandra • solo_traveller • gb
7
2026-02-13 • via Nuitee
K
Kaja Steel • extended_group • gb
10
Very Good place to stay.
Pros:

Stayed here a number of times, always a great experience, the Staff will do whatever they can to make your stay as enjoyable as possible. we will be returning.

Cons:

Wifi is never great, this my only complaint.

2026-02-12 • via Nuitee
D
Daria • solo_traveller • gb
10
2026-02-11 • via Nuitee
D
Droon • family_with_children • nl
8
2026-02-11 • via Nuitee
R
Rebecca • extended_group • gb
10
2026-02-09 • via Nuitee
D
Damian CER • couple • pl
6
2026-01-31 • via Nuitee
J
Julian David • extended_group • co
8
2026-01-28 • via Nuitee
C
CEREWIN • family_with_children • au
9
Reasonable area and conditions.
Pros:

Location.

Cons:

Hotel elevator is not working.

2026-01-28 • via Nuitee
D
Deb • family_with_children • au
7
2026-01-28 • via Nuitee
N
Nadav • solo_traveller • il
9
2026-01-27 • via Nuitee
C
Cuganathan • family_with_children • fr
5
2026-01-25 • via Nuitee
C
Carol • solo_traveller • gb
10
2026-01-25 • via Nuitee
E
Emma Haide • family_with_children • ar
9
Pros:

Para nosotros la ubicación ideal dada la cercanía a casal de familiar

Cons:

Nada

2026-01-24 • via Nuitee
R
Rachael • solo_traveller • gb
9
Pros:

Clean and comfortable, decent gym, great food

2026-01-23 • via Nuitee
F
Fraser • solo_traveller • gb
9
Useful pleasant place to stay with great staff members
Pros:

The staff they were helpful.Food was good.My car was safe in their garage and I even enjoyed Lord of the rings at the nearby Everyman cinema.

2026-01-23 • via Nuitee
D
Dutta • solo_traveller • gb
10
2026-01-23 • via Nuitee
I
Ian • family_with_children • gb
7
Adequate hotel
Pros:

It's an adequate hotel and has everything you need

Cons:

A few things didn't work. Like the internal telephone system and the second lift.

2026-01-21 • via Nuitee
R
Robyn • solo_traveller • au
8
2026-01-20 • via Nuitee
S
Sebastian • family_with_children • hu
10
Kiváló Londoni szállás félpanzióval
Pros:

A személyzet nagyon kedves és segítőkész volt. Gyorsan és könnyen ment a bejelentkezés. Finom és bőséges reggeli volt. Csendes külvárosi helyen voltunk, de kiváló közlekedéssel és rengeteg bolt, szolgáltatás volt a közelben. Tiszta volt és modern.

Cons:

A vacsoránál lehetett volna nagyobb választék. Egy-két meleg étel volt, ami ízlett, a többi nem nyerte el a tetszésemet

2026-01-20 • via Nuitee
M
Michelle • family_with_children • gb
1
Very disappointed due to the lift not working and me not getting a room on ground floor due to sciat
Pros:

The location is excellent and the breakfast was nice. When I booked the hotel they were informed that I had sciatica, but they did not inform me that their lift was not working. My room was not on the ground floor so I had to climb several flight of stairs which was very painful

Cons:

Lift not working and not being informed even though I did inform the hotel that I had sciatica.

2026-01-20 • via Nuitee