Holiday Inn London Brentford Lock by IHG

Hotels
Holiday Inn Hotels & Resorts
8.2 (1925 reviews)
High Street / Commerce Road , Brentford , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Lift issues
Cleanliness complaints

Categories

Cleanliness
7.59
Mixed reviews regarding cleanliness; some guests found it satisfactory while others highlighted issues.
Service
8.56
Generally good service, friendly staff, but some delays noted in room service.
Location
8.6
Convenient location, with several guests appreciating the proximity to public transport.
Room Quality
8.05
Rooms were clean and spacious, but some guests reported on issues with heating and lift access.
Amenities
8.08
Facilities were satisfactory, although lifts were out of service during some stays.
Value for Money
8.04
Standard value for the area; many guests felt the price reflected their experience.
Food and Beverage
8.09
Breakfast and dining options were positively received; no major complaints.
Overall Experience
8.56
Overall a pleasant stay for many guests with several highlights, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:18

Property Description

Waterfront Setting and Modern Amenities

With a scenic waterfront setting, Holiday Inn London Brentford Lock offers a picturesque backdrop for your stay. The modern hotel features a mini-gym for fitness enthusiasts and a stylish restaurant with a terrace where you can enjoy delicious meals while taking in the view.

Comfortable Rooms with Balconies

The bright bedrooms at Holiday Inn London Brentford Lock are designed for your comfort and convenience. Each room is equipped with air conditioning, a TV with satellite channels, and on-demand movies. Some rooms even boast a balcony overlooking Brentford Lock, providing a serene retreat after a day of exploration.

Convenient Dining Options and Nearby Attractions

Indulge in all-day dining at the lobby area from 11.00 to 23.00 or grab a snack at the 24-hour café. With Syon Park and Kew Gardens just a short distance away, and Brentford Railway Station offering easy access to central London, Holiday Inn London Brentford Lock is the perfect choice for your next getaway. Book now for an unforgettable experience!

Important information:

Underground parking is available for GBP 14 per night.Parking is subject to availability due to limited spaces.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for £12 per person per night when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs GBP 14 per day.

Location

Guest Reviews

8.2
Based on 1925 reviews
Cleanliness: 7.59
Service: 8.56
Location: 8.6
Room Quality: 8.05
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.56
D
David couple gb
6
2026-07-04 via Nuitee
P
Philip solo_traveller nz
2
Pros:

Location only

Cons:

Almost everything other than location

2026-07-04 via Nuitee
L
Lord couple gb
8
Pros:

The view overlooking the lock and spacious room.

Cons:

The male receptionist on arrival very attentive.

The female on the second day not interested,

2026-07-01 via Nuitee
A
Alessandro solo_traveller it
10
Brentford Holiday Inn Londra ormai mia 2° casa
Pros:

Tutto torno sempre lì quando vado a trovare mia figlia che frequenta la Rambert School of Ballet and Contemporary Dance a Londra
Ottimo sempre... il rapporto qualità prezzo è eccellente

Cons:

Niente da dire

2026-07-01 via Nuitee
P
Price extended_group gb
7
Only thing could find. Not worth the £325 for 1night for two double beds
Pros:

Comfortable bed. Tea coffee in room

Cons:

Toilet flush hanging off wall room bin not emptied. Manic trying to book in. Even with 4 staff behind counter only one seemed to be attending to customer que trying to book in

2026-06-29 via Nuitee
B
Beverly solo_traveller us
7
Pros:

Comfortable. Staff responded quickly and kindly to all requests.

Cons:

In our first room, the USB outlets didn't work. Staff kindly found us a different room with working outlets.

2026-06-29 via Nuitee
H
Hugo solo_traveller gb
8
2026-06-29 via Nuitee
M
Muhammad couple gb
10
2026-06-28 via Nuitee
L
L Marc solo_traveller be
8
Goed hotel!
Pros:

Hotel is goed gelegen en heeft een ondergondse parkeergarage. Vriendelijke personeel. Bar met terras uitkijkend op de Brentrivier. Uitgebreid ontbijtbuffet... ook als je geen liefhebber bent van English breakfast. Blijkbaar kregen we een kamer voor 4 pers. .. tenzij de bedden zeer breed waren voor één persoon en we 2 kopjes per persoon kregen bij de warmwaterkan voor de koffie. Voor wie er gestreken wilt bijlopen... er is een strijkijzer en -plank op de kamer.
Prijs/kwaliteit 👍🏻

Cons:

Als ik minpunten moet opgeven...
- geen ultranet kamerbreed vloerbedekking
- badkamer: douche in bad met douchegordijn... en afgewerkt mag iets beter.

2026-06-27 via Nuitee
M
Mukesh patel couple gb
8
Pros:

Every day same item they have to change one or two
Item.

Cons:

We had some problems with swar in bath.

2026-06-27 via Nuitee
S
Sarah solo_traveller gb
8
2026-06-25 via Nuitee
G
Gavin solo_traveller gb
7
2026-06-23 via Nuitee
G
Gavin solo_traveller gb
7
2026-06-23 via Nuitee
M
mayur couple us
8
2026-06-23 via Nuitee
K
konstantinos couple gb
10
2026-06-23 via Nuitee
L
Leonie solo_traveller gb
10
Wonderful escape from my life for the night!!
Pros:

Lovely location. Didn’t have the best view but will ask for river view next time!!
Great food and wonderful room service. Good shower.

Cons:

Nothing

2026-06-22 via Nuitee
A
Andy couple gb
5
There 2nd (sofa) does not match up to Premier Inn standard.
Pros:

Quiet location with easy public transport availability.

Cons:

Receptionist said they had no reference to my request for a twin room, that none were available and then, my booking for a queen bed with sofa bed was provided but sofa bed unmade and staff then found it difficult to locate a quilt after asking me to accept just a quilt cover. Not good, not happy.

2026-06-22 via Nuitee
G
Gerald solo_traveller gb
8
2026-06-20 via Nuitee
L
Lisek1505 couple pl
9
2026-06-19 via Nuitee
M
mick couple gb
10
Excellent staff and place great location for getting into London
Pros:

All clean and tidy

Cons:

Nothing

2026-06-17 via Nuitee