Holiday Inn Express Knoxville-Strawberry Plains by IHG

Hotels
•
Holiday Inn Express
8.5 (622 reviews)
730 Rufus Graham Road , Knoxville , us
+1 865-525-5100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Breakfast quality
Musty room smells

Categories

Cleanliness
7.75
Generally clean, but some complaints about musty smells and specific room issues.
Service
9.25
Staff were friendly and responsive, with notable mentions of helpfulness.
Location
8.75
Convenient for freeway access, but some isolated concerns.
Room Quality
8.25
Rooms were comfortable, but some lacked advertised amenities like seating.
Amenities
8.75
Included fun family activities; some complaints about the breakfast offerings.
Value for Money
8.75
Overall a good value considering the clean environment and service level.
Food and Beverage
7.75
Breakfast variety was good but quality and choices were disappointing for some.
Overall Experience
8.75
Guests generally had positive experiences, citing staff and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:49

Property Description

Convenient Location
Located just 11 miles from downtown Knoxville and in close proximity to Ruggles Golf Course, the Holiday Inn Express Knoxville-Strawberry Plains offers the perfect blend of city convenience and suburban tranquility.

Amenities Galore
Guests can take advantage of complimentary Wi-Fi, a buffet breakfast with delicious hot cinnamon rolls, access to the indoor pool, a 24-hour business center, and a well-equipped gym. Parking is also free on-site for added convenience.

Cozy Rooms
Each room at the Knoxville Holiday Inn Express is equipped with a microwave, refrigerator, coffee maker, and cable TV. The warm decor and comfortable amenities provide a relaxing stay for all guests.

Book your stay at the Holiday Inn Express Knoxville-Strawberry Plains for a perfect mix of comfort and convenience during your visit to Knoxville.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.5
Based on 622 reviews
Cleanliness: 7.75
Service: 9.25
Location: 8.75
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
J
Jessica • solo_traveller • us
9
Gabrielle at the front desk was amazing!!
Pros:

Loved the cookies!!

2026-08-29 • via Nuitee
T
Tracy • couple • us
10
Fantastic
Pros:

Vera, the front desk clerk was very accommodating and super helpful. The hotel is clean and quiet. We will definitely stay here again.

2026-08-24 • via Nuitee
P
Pat • solo_traveller • us
10
Great choice for my roadtrip.
Pros:

Clean and fresh. Right off major roadways. And I had a conflict with a Booking.com change and Gabriel was super helpful to get it resolved.

2026-08-13 • via Nuitee
K
Kaylan • family_with_children • us
8
Friendly staff, great food and customer service
Pros:

All the staff was great! Super friendly

Cons:

Our room door didn’t latch, but as soon as I told the front desk it was fixed by the time I got back.

2026-08-11 • via Nuitee
4
42katrinag • Family
10
We will always stay here when traveling through Knoxville.
Pros:

We have stayed at this Holiday Inn for the past five years when we go visit our son. Vera, who works the front desk has always been super friendly, professional and helpful. This year we experienced a problem with our reservation, and she took care of it in a very timely manner.
The hotel is very clean and modern. The beds are very comfortable. Our room is always quiet, and we enjoy the convenience of the buffet breakfast. We will always stay here when traveling.

2026-07-13 • via Tripadvisor
M
Mojtaba • family_with_children • us
8
2026-07-10 • via Nuitee
S
Sherry • family_with_children • us
10
It was comfortable and quiet
Pros:

The breakfast was terrific...Lots of variety...The breakfast staff was wonderful...Anythiing asked for was given right away and if they didn't have it, they gave you an acceptable alternative

Cons:

Nothing

2026-07-09 • via Nuitee
D
Diana • couple • us
7
Clean, comfortable room.
Pros:

Easily accessible from freeway.

2026-07-08 • via Nuitee
W
Wanda • couple • us
9
Clean room comfy bed.
Pros:

Quiet

Cons:

Nothing

2026-06-25 • via Nuitee
I
Isaac • family_with_children • us
10
Stayed here one night very nice clean and great breakfast
Pros:

Clean

Cons:

Limited parking

2026-06-21 • via Nuitee
T
Terry • extended_group • us
10
Adequate and easily accessible.
Pros:

Breakfast was fine. Was hoping for gravy and biscuits but what was there was fine.

Cons:

No problems.

2026-06-21 • via Nuitee
C
CTBG • Family • Waxhaw, North Carolina
10
Quick stop on the way home.
Pros:

Excellent one night stay. Arrived very late, was greeted with a smile and quick check in. Room was spacious and very comfortable. Room clean and AC worked great. Highly recommend.

2026-06-19 • via Tripadvisor
• couple • us
8
2026-06-18 • via Nuitee
R
Russell • family_with_children • us
10
2026-06-18 • via Nuitee
K
Kendra • solo_traveller • us
10
2026-06-14 • via Nuitee
D
Domines • couple • us
8
We would definitely stay here again.
Pros:

Friendly staff and clean beautiful rooms.

Cons:

n/a

2026-06-13 • via Nuitee
C
Carrie • couple • us
10
2026-06-13 • via Nuitee
F
Freeman • solo_traveller • us
8
Pros:

Hotel was clean and breakfast was wonderful.

Cons:

When we arrived the hotel didn't have out reservations. I showed them confirmation on my phone but I was told they couldn't help me and I had to contact booking.com I was offered to book a room through the front desk for $200 instead of the the $158 that I already paid. I was able to contact someone after searching for some time for a contact number. They were able to contact hotel and find my reservation.

2026-06-11 • via Nuitee
J
Joe • solo_traveller • us
8
2026-06-08 • via Nuitee
K
Kirby • solo_traveller • us
9
2026-06-03 • via Nuitee