Holiday Inn Express Knoxville-Strawberry Plains by IHG

Hotels
•
Holiday Inn Express
8.5 (585 reviews)
730 Rufus Graham Road , Knoxville , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Cons:
Breakfast quality
Musty room smells

Categories

Cleanliness
7.75
Generally clean, but some complaints about musty smells and specific room issues.
Service
9.25
Staff were friendly and responsive, with notable mentions of helpfulness.
Location
8.75
Convenient for freeway access, but some isolated concerns.
Room Quality
8.25
Rooms were comfortable, but some lacked advertised amenities like seating.
Amenities
8.75
Included fun family activities; some complaints about the breakfast offerings.
Value for Money
8.75
Overall a good value considering the clean environment and service level.
Food and Beverage
7.75
Breakfast variety was good but quality and choices were disappointing for some.
Overall Experience
8.75
Guests generally had positive experiences, citing staff and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:49

Property Description

Convenient Location
Located just 11 miles from downtown Knoxville and in close proximity to Ruggles Golf Course, the Holiday Inn Express Knoxville-Strawberry Plains offers the perfect blend of city convenience and suburban tranquility.

Amenities Galore
Guests can take advantage of complimentary Wi-Fi, a buffet breakfast with delicious hot cinnamon rolls, access to the indoor pool, a 24-hour business center, and a well-equipped gym. Parking is also free on-site for added convenience.

Cozy Rooms
Each room at the Knoxville Holiday Inn Express is equipped with a microwave, refrigerator, coffee maker, and cable TV. The warm decor and comfortable amenities provide a relaxing stay for all guests.

Book your stay at the Holiday Inn Express Knoxville-Strawberry Plains for a perfect mix of comfort and convenience during your visit to Knoxville.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    Children up to and including 17 years old stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 585 reviews
Cleanliness: 7.75
Service: 9.25
Location: 8.75
Room Quality: 8.25
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
L
Lemke • couple • us
10
2026-01-28 • via Nuitee
P
Pam • solo_traveller • us
10
Great - easy check in and check out, and delicious breakfast before checking out.
Pros:

Brittany at check in was exceptional and offered good advice for dinner, Aubrey's across the road. Next time I'm in the area, I'll choose this location.

Cons:

Tub area needs new caulking.

2026-01-19 • via Nuitee
R
Robbin • couple • us
10
We had a great stay there we will defanitly be back.
Pros:

We loved our stay the staff were great and we felt like they always went out of their way to make sure we happy.

2026-01-19 • via Nuitee
S
Suzanne • solo_traveller • us
10
Will definitely be back!
2026-01-19 • via Nuitee
S
Shaun • extended_group • us
10
2026-01-19 • via Nuitee
E
Eversole • couple • us
10
Pros:

Great breakfast and convenient location

2026-01-19 • via Nuitee
E
Elaine • solo_traveller • us
1
Your computer software & Staff McKenzie at Holiday Inn Express, Strawberry Plains need updating.
Cons:

I stay at Holiday Inn Express, Strawberry Plains periodically throughout the year as it's midway on the drive from my VA home and elder care for my mother in Louisiana. On Thursday night, August 1, 2025 between 11:30pm and midnight I arrived at the hotel without a reservation because I wasn't sure I was going to make it that far that evening. But I had already checked online and found availability. According to hotel reception staffer McKenzie, the hotel's programming was not working, keeping a man with a reservation as well as myself waiting for possibly 20 minutes, the man longer than myself. McKenzie moved from attempting to help me to help Reception Staff-in-Training, Robert, with the waiting man. I watched on line as the three available rooms decreased to two, yet McKenzie insisted I wait. McKenzie became baffled with the programming, and non-responsive to the customers to the point of unjustified total rudeness with me. After enough of McKenzie's rude behavior, I asked for my drivers' license, told McKenzie she was a liability to the hotel, rude and possibly incompetent, and I left. Upon reflection on my previous experiences at this hotel, this was unusual and I did not want McKenzie's behavior to interfere with my travel experiences going forward. I went back into the hotel and again asked for a room. After waiting too long again for McKenzie's tortured antics on the hotel's computer, she told me the hotel's computer system couldn't handle someone booking and checking-in after midnight because it was another day. I found that statement totally ridiculous, so I booked online to ensure I didn't lose one of the last two available rooms. McKenzie yelled at me for booking online and handed my drivers' license to me indicating I should leave. Across the street, I easily booked into Hampton Suites for the same exact price, with courteous and competent staff.

2026-01-19 • via Nuitee
M
Marc • extended_group • us
6
2026-01-14 • via Nuitee
J
Jennifer • couple • us
10
2025-12-24 • via Nuitee
B
Bates • solo_traveller • us
9
2025-12-06 • via Nuitee
D
Deborah • family_with_children • us
10
Great stay.
Pros:

Loved how they had board games and popcorn in the lobby for families to enjoy!

Cons:

N/A

2025-12-03 • via Nuitee
R
Richard • couple • us
7
2025-12-03 • via Nuitee
J
Julie • family_with_children • us
10
2025-12-03 • via Nuitee
C
Clint • couple • us
10
2025-12-03 • via Nuitee
M
MendysMum2 • Couples • Denver, Colorado
6
Noisy and inconvenient parking during construction
Pros:

Note - this hotel is undergoing remodeling now. While Luisa and Kathy were welcoming and provided clean rooms and good breakfasts, the power tools running right above my head are annoying and intrusive to a quiet sleep-in morning. The parking is consumed by storage trailers and worker trucks. We would stay again but not while remodeling. HI gave no indications of this when booking or in confirm emails. Also, there was a rug in the single elevator, quite dirty and littered, and obviously was not vacuumed daily.

2025-11-19 • via Tripadvisor
K
Khristie • couple • us
8
Nice
Pros:

Clean

Cons:

Close to the road

2025-11-17 • via Nuitee
S
Shelia • couple • us
8
2025-11-09 • via Nuitee
M
Melissa • couple • us
10
2025-11-06 • via Nuitee
B
Bradley • couple • us
10
2025-11-02 • via Nuitee
D
Debra • couple • us
10
Pros:

For clean and comfortable. It was an overnight stay , headed to our destination. Location just off the interstate was nice!

2025-10-26 • via Nuitee