Holiday Inn Express Hotel & Suites Pell City by IHG

Hotels
•
IHG
8.5 (155 reviews)
240 Vaughan Ln, Pell City, Alabama, 35125 , Pell City , US
+1 205-884-0047

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Facilities

Fitness facilities
Conference space
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Internet access in public areas - high speed
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Free self parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions - Tara highlighted)
Clean rooms and lobby (majority of reviews)
Good continental breakfast and coffee
Comfortable beds
In-room amenities (fridge, microwave, coffee maker) and Dove toiletries
Pool and family-friendly areas
Convenient location near amenities
Cons:
Occasional musky or smoker odors in some rooms
Room maintenance issues (inoperable TV, broken toilet, noisy A/C)
Charged for early departure — negative company policy experience
Some traffic/noise due to busy location
No elevator (mentioned as a drawback by one guest)

Categories

Cleanliness
7.6
Mostly reported as clean in many reviews (rooms, lobby, pool/parking), but multiple mentions of musky/smoker odors and an initial room requiring change reduced the score.
Service
9.4
Staff repeatedly described as friendly, accommodating and helpful (specific praise for front-desk agent 'Tara'); prompt room changes and assistance improved this rating despite one complaint about strict early-departure policy.
Location
8.8
Conveniently close to amenities and dining; some guests noted higher traffic noise due to a busy area, but overall location was seen as a positive for needs and access.
Room Quality
7.3
Many guests enjoyed comfortable beds and functioning AC, but issues were reported (musky odor, inoperable TV, broken toilet, noisy A/C, hot first room) which lowered the score.
Amenities
9.4
Breakfast, pool, in-room fridge/microwave/coffee maker and Dove toiletries were called out positively; amenities were consistently noted as a strong point.
Value for Money
7.6
Several guests said the stay was worth it and would rebook, but a notable negative (being charged for an early departure and described company policy) and some room-maintenance issues tempered perceived value.
Food and Beverage
9.4
Continental breakfast described as good/delicious with variety; coffee and breakfast were important positives for many guests (especially families/teams).
Overall Experience
8.5
Predominantly positive overall: cleanliness and comfort noted, staff frequently praised, many guests said they'd stay again; isolated maintenance/policy negatives moderated the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Fitness Center and Terrace

Experience relaxation and stunning views with our fitness center and terrace amenities, perfect for unwinding after a long day of travel or work.

Complimentary Buffet Breakfast and Business Center

Start your day right with a delicious buffet breakfast, and stay productive with our business center facilities, designed to meet your professional needs.

Convenient Location and Event Facilities

Conveniently located in the city center, our hotel offers easy access to popular attractions. Host successful events with our well-equipped conference space and meeting room.

Book your stay at Holiday Inn Express Hotel & Suites Pell City, an IHG Hotel for a harmonious blend of comfort and convenience.

Important information:

  • Pool access available from 9 AM to 10 PM.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Covid

    Property does not offer onsite COVID-19 testing

  • Guest type

    LGBTQ friendly

See all policies

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 155 reviews
Cleanliness: 7.6
Service: 9.4
Location: 8.8
Room Quality: 7.3
Amenities: 9.4
Value for Money: 7.6
Food and Beverage: 9.4
Overall Experience: 8.5
L
LACI
10
Pros:

Nice stay & great breakfast

2025-10-06 • via Nuitee
A
Arnold
8
Pros:

Room had a musky odor but cleared. Room had a musky odor. It went away after turning the AC on.

2025-10-03 • via Nuitee
C
Crystal
10
Pros:

Our hotel room was excellent! The check-in was easy and the staff were friendly and knowledgeable. Our room was clean and the beds were comfortable. This was a relatively new facility. We will definitely stay here again!

2025-10-01 • via Nuitee
A
Amy
10
Great place to stay
Pros:

The rooms are clean, the staff is friendly, close to amenities that I need

2025-09-21 • via Nuitee
S
Sandra
10
Pros:

Loving place hisband and i really enjoyed ourselves the place was clean,the staff was amazingly friendly, and the breakfast was great

2025-09-21 • via Nuitee
M
Michael
6
Pros:

TV inoperable. Would not respond to remote. Understaffed front office could get unit to slow walk through offerings by up/down channel but Guide would not function.
Rooms should be thoroughly inspected prior to guests arrival.
Changing rooms should not be the solution.

2025-08-30 • via Nuitee
J
John
10
Pros:

No additional information

2025-08-13 • via Nuitee
J
Jaida
10
Pros:

Great service

2025-08-09 • via Nuitee
B
Becky
4
Pros:

I had to leave a day early because of a family emergency. I was still charged for the day and was told it was company policy. Poor policy and I will not book with Holiday Inn again.

2025-08-09 • via Nuitee
D
Diane
8
Okay
Pros:

Breakfast was fairly standard. Coffee was good. Bed was ok a little hard for my preference and a little high off the ground, and hard to get onto, I'm 5'2" beds seem to be designed for someone 6'

2025-08-07 • via Nuitee
H
Hugh • family
10
Pros:

The beds are very comfy and the room was very clean. The air conditioning worked great in our room since it was scorching hot outside. Once we checked in we did not want to go back out so we ordered pizza delivery. We would stay again.

2025-07-28 • via Nuitee
K
Kiersten • family
8
Pros:

I had a family of 5 with 3 kids and 1 baby. We checked in around 9 pm got to our room and it was pretty hot. We gave it time to cool off about 2 hours but it just never got better. I finally decided to call the front desk around 11:00 and by 11:30 we were in a MUCH cooler room. The staff was great and very accommodating.

2025-07-24 • via Nuitee
M
Mark
10
Pros:

It was clean quiet and I felt safe even though I don't usually staying away from home. The staff was courteous and professional .

2025-07-17 • via Nuitee
A
Ashley
10
Worth the Stay!! Will Book again!!
Pros:

Hotel was very clean & comfortable. The staff was friendly & welcoming. Continental breakfast was delicious & offered a variety.
Rooms had refrigerator, coffee maker, microwave, & iron. The toiletries they offered were Dove products!!
Pool space was clean & well kept, same was the parking lot. Overall, I enjoyed my stay and plan to book again.

2025-07-11 • via Nuitee
K
Kelly • family
10
Pros:

While it was conviently located it was in a high traffic area and that made it a bit more noisy. Staff was friendly the room was clean and we enjoyed our overnight and woke up refreshed. also Breakfast was very good

2025-07-10 • via Nuitee
N
Nat • family
4
Pros:

Tara at check in was amazing. The lobby is clean and well kept. Our first room was a non smoking room that wreaked of smoker smell. We were then moved to a second larger room, however the toilet was broken and the air conditioner had a repetitive loud squeak. Due to the broken toilet we were moved to a 3rd room. This room is what was expected all along. Clean, properly working toilet, and normal sounding air conditioner. Thankfully Tara at the front dest was extremely accommodating and helpful throughout this arduous process.

2025-07-06 • via Nuitee
R
Raymond
10
Small but relaxing
Pros:

It was amazing quite and had plenty of places to go to eat nearby I would stay there again only downfall it didn't have an elevator but other than that excellent...

2025-06-23 • via Nuitee
L
Lewis
10
Pros:

Nice room, clean and decent breakfast! Was in town for Softball tournament so breakfast was a MUST! Kids had a blast in the pool!

2025-06-22 • via Nuitee
S
Shermaine
8
Pros:

Great stay

2025-06-15 • via Nuitee
K
Ken
10
Pros:

Clean

2025-06-12 • via Nuitee