Holiday Inn Express Hotel & Suites Milwaukee Airport by IHG

Hotels
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Holiday Inn Express
7.8 (144 reviews)
1400 W Zellman Ct, Milwaukee, Wisconsin, 53221 , Milwaukee , US
+1 414-482-4444

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Facilities

Fitness facilities
Free airport transportation
ATM/banking
Gift shops or newsstand
Conference space
Television in common areas
Free breakfast
Multilingual staff
Express check-out
Internet access in public areas - high speed
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (several positive mentions)
Excellent breakfast — cinnamon rolls and fresh coffee
Comfortable beds for many guests
Close to airport and downtown
Family-friendly pool/play area (when operational)
Cons:
Room cleanliness issues (stains, hairs, cobwebs)
Broken/damaged room fixtures (door lock, TV, lights)
Amenity outages (hot tub/pool/elevator/dryer) reported
Unsafe/rowdy exterior area and noisy guests
Front desk lapses (no camera response, shuttle/dryer miscommunication)

Categories

Cleanliness
6
Multiple reports of stained sheets and towels, cobwebs, hairs in shower and rooms that 'needed a good sanitizing' — cleanliness is a notable negative in several reviews.
Service
8.5
Mixed but generally positive: several staff mentions as 'amazing', 'friendly' and helpful at breakfast/check-in (one agent named Jon highlighted), though some front desk lapses were reported (no camera response, shuttle/dryer miscommunication).
Location
7.5
Conveniently close to the airport and downtown, but multiple guests mentioned feeling unsafe outside the property due to groups/people loitering.
Room Quality
6.5
Frequent room issues: broken door lock, torn door bottom, TV not working, unfinished tub molding repairs, stuffy smells and occasional flickering lights — some beds were comfortable, but room maintenance is inconsistent.
Amenities
7.8
Mixed amenity experiences: breakfast area kept spotless and play area praised, but several reports of hot tub/pool/elevator/dryer outages and a shallow pool — amenities are uneven.
Value for Money
8.4
Perceptions of good value appear in reviews ('Great value and customer service'), helped by proximity to airport and strong breakfast offering despite some maintenance/cleanliness issues.
Food and Beverage
9.9
Consistently praised: spotless breakfast area, excellent items like cinnamon rolls and fresh-ground coffee; breakfast staff noted as polite and helpful.
Overall Experience
7.8
Mixed overall: friendly staff and excellent breakfast lift the stay, but cleanliness, maintenance issues, noisy/unsafe exterior and some broken amenities temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Recreational Amenities: Take a dip in the indoor pool, relax in the spa tub, or work up a sweat in the fitness center.

Complimentary Shuttle and Breakfast: Enjoy the convenience of a complimentary shuttle service within 3 miles and start your day with a complimentary buffet breakfast.

Modern Comforts: Unwind in one of the 115 rooms equipped with free Wi-Fi, flat-screen TVs, and plush bedding.

Experience comfort and convenience at Holiday Inn Express Hotel & Suites Milwaukee Airport. Book now for a memorable stay in Milwaukee.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Events/parties not allowed

See all policies

Location

Guest Reviews

7.8
Based on 144 reviews
Cleanliness: 6
Service: 8.5
Location: 7.5
Room Quality: 6.5
Amenities: 7.8
Value for Money: 8.4
Food and Beverage: 9.9
Overall Experience: 7.8
E
Erika
2
Pros:

A family of 2 parents had 13 children in pool and spa( which they were diving into) there is a sign stating that any child under 12 is not allowed in spa under any circumstance especially alone. The parents were dealing with the older children playing other things and not watching the children also all children were between 3 and maybe 8. At one point a very smal child jumped in without a vest and my husband had to grab him out from drowning. There wasn’t a parent that even noticed! We figured someone at the front desk was watching the cameras but that was not the case. No one from the hotel saw nor came down. I’m assuming this is not an issue they are concerned about since we stayed up until it was about to close thinking the large family would leave and we could sit comfortably for a few minutes alone. This was reported with a long breath from the front desk clerk and we were not offered or even apologized for them failing to watch the cameras or just being unconcerned like it was normal. So to also add this family we’re letting mor adults with more children through the back door which once again wasn’t seen on or watched the camera. Don’t be fooled it looks very lovely but it was anything but. When we got to our room after checking in the tv didn’t work so we had to with not help getting everything together and moved to a completely different floor. I wouldn’t give them even a 1 for the fact that the hotel was nothing it was said it would be. Choose wisely is all I say..

2025-10-04 • via Nuitee
A
Ayaat • partner
6
Pros:

Noisy!

2025-09-30 • via Nuitee
O
Orahn
8
Pros:

All the amenities were clean and safe.

2025-09-28 • via Nuitee
C
Christine
10
Great value and customer service!
Pros:

Customer service was amazing. Not sure if his name was Jon, but he was awesome at check in. The breakfast area was spotless!!! I couldn’t get over it. Would highly recommend the hotel to family and friends. Thank you!

2025-09-23 • via Nuitee
G
Gary
4
Pros:

Elevator not working. Pool not working. Stained sheets and towels. Smelly swamp in parking lot. Loud guests upstairs. Will not return.

2025-09-21 • via Nuitee
M
Michael • family
8
Pros:

It would be nice to have a bar soap option at the sink and shower.

2025-09-19 • via Nuitee
C
Craig • family
10
Pros:

Friendly Staff and good breakfast

2025-09-18 • via Nuitee
G
Gayle
8
Nice
Pros:

Room was clean but smelled stuffy.
Hot tub was nice. Pool was shallow but also included a safe play are for little ones.

2025-09-16 • via Nuitee
E
Elandra
10
Pros:

Great staff

2025-09-15 • via Nuitee
D
Daniel • family
4
Pros:

Slightly below average. Outside appearance was beautiful but inside was just okay. Room felt a little dirty, cob webs in the corners of the room. Hairs on the bottom of the shower. Bed was comfy and clean sheets though! Scheduled a shuttle for the airport with the front desk but in the morning they said no shuttle was scheduled. Quick and easy fix, but still annoying after waiting for it to arrive just to find it they never scheduled it.

2025-09-15 • via Nuitee
R
Reagan
2
Pros:

Hotel was in a not great area and a lot of people standing outside. We felt unsafe.

2025-08-31 • via Nuitee
C
Chet
4
Room Condition
Pros:

The door lock was broken and the bottom of the door was half torn off. There was tub molding repair work done and left unfinished. The room needed a good sanitizing.

2025-08-29 • via Nuitee
B
Blake • family_with_children
6
Pros:

If the dryer is broken and at check in someone asks where the laundry room is at, you should probably mention the dryer is broken! Finding out hours aftet checking in that the dryer is broken is not the time to find out. We wouldve canceled our stay as we needed to wash cloths during our vacation.

2025-08-25 • via Nuitee
G
Gregory Ray • family
6
Pros:

Property needs to be remodeled. Breakfast was really good and staff who prepared the food were very polite and helpful. Cleaning staff was very nice. Close to the airport and downtown Milwaukee.

2025-08-23 • via Nuitee
K
Ken
4
Pros:

Fair facility. Hot tub not working, lights in room flickered.

2025-08-07 • via Nuitee
B
Brenda
10
Pros:

Loved the cinnamon rolls and fresh ground coffee! Beds were comfortable and we slept great. Would stay again.

2025-08-01 • via Nuitee
V
Verified traveler
8
Pros:

The hotel was not that clean and the bed was uncomfortable

2025-07-30 • via Nuitee
G
Germaine
2
Terrible experience
Pros:

I developed whelps on my body. I could not sleep because of the itching. There is some kind of chemical I believe they use for cleaning towels and bedding that irritated my skin.

2025-07-29 • via Nuitee
E
Earlene • family
8
Pros:

Enjoy the hot tub

2025-07-26 • via Nuitee
V
Verified traveler
8
Great customer service
Pros:

Originally we reserved a standard double. After checking in and partially unpacking, we discovered the a/c was not working and the room was warm. The hotel moved us and gave us a free upgrade to a family suite and gave us some coupons for free snacks and drinks for the inconvenience. Great customer service.

2025-07-22 • via Nuitee