Holiday Inn Express Hotel & Suites Rocky Mount by IHG

Hotels
•
IHG
8.1 (144 reviews)
395 Old Franklin Tpke, Rocky Mount, Virginia, 24151 , Rocky Mount , US
+1 540-489-5001

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Facilities

Fitness facilities
Conference space
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Express check-out
Internet access in public areas - high speed
Smoke-free property
Express check-in
Free wired internet
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly and helpful staff
Good breakfast
24/7 coffee availability
Great/convenient location
Modern/new hotel and comfortable beds
Warm cookies at check-in (mentioned)
Multiple repeat guests indicating satisfaction
Cons:
Pool often chilly / not heated
Sauna reported too hot
Noisy rooms (roadside, lobby-adjacent, upstairs neighbors)
Hotels.com booking issues caused delayed check-in
Slow-to-heat shower in some rooms
Minor ceiling damage mentioned
Thin carpeting in some rooms
Orange juice disliked by some guests
Missed rewards enrollment / lost points
Occasional TV or room-assignment hiccups

Categories

Cleanliness
8.8
Multiple reviewers described rooms as very clean and well maintained; minor notes about ceiling damage and thin carpet in a few rooms.
Service
8.1
Staff repeatedly praised as friendly and helpful and resolved issues (e.g., booking problems); one report of missed rewards enrollment lowered the score slightly.
Location
8.5
Frequently called a great or convenient location and scenic area; a few reviewers warned about noise for roadside or lobby-facing rooms.
Room Quality
8
Rooms described as spacious, modern and comfortable overall; occasional negatives include noisy adjacencies, slow-to-heat shower, and isolated maintenance issues.
Amenities
7.6
Coffee bar (24/7) and breakfast well regarded, but several guests found the pool chilly/unheated and the sauna uncomfortably hot.
Value for Money
8.1
Standard quality for this hotel tier.
Food and Beverage
8.2
Breakfast was frequently praised as good; the complimentary coffee was appreciated; one common complaint was that the orange juice tasted off.
Overall Experience
7.5
Many guests reported great stays, repeat visits and recommendations; operational hiccups (booking platform issues, rewards enrollment) and noise/amenity complaints tempered the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Luxurious Amenities
Make the most of your stay with access to an indoor pool, spa tub, and fitness center. Enjoy complimentary buffet breakfast and stay connected with wireless internet access.

Convenient Features
Benefit from amenities like wired internet, business center, and express check-in. Event spaces are available, including conference rooms and meeting facilities. Free self parking is also provided.

Prime Location
Located minutes away from top attractions such as The Zone and Harvester Performance Center. Explore nearby sites like Smith Mountain Lake and Carilion Roanoke Memorial Hospital.

Book your stay now at Holiday Inn Express Hotel & Suites Rocky Mount, and experience comfort and convenience at its best!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROA

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.1
Based on 144 reviews
Cleanliness: 8.8
Service: 8.1
Location: 8.5
Room Quality: 8
Amenities: 7.6
Value for Money: 8.1
Food and Beverage: 8.2
Overall Experience: 7.5
L
Loretta
8
Pros:

Enjoyed peace and quiet

2025-10-08 • via Nuitee
R
Ralph
10
Pros:

Room was clean. Service was good. Breakfast was okay except the orange juice. It did not taste very good.

2025-10-07 • via Nuitee
T
TERRY
10
Pros:

Fast early check in room was clean bed was good nice breakfast overall a great stay.

2025-09-29 • via Nuitee
M
Matthew
8
Pros:

Probably the best option in the area. Staff was great. Little bit of damage to the ceilings and took a while for the water in the shower to get hot, but overall a nice stay.

2025-09-14 • via Nuitee
D
Darryl
10
Pros:

Breakfast was very good

2025-09-14 • via Nuitee
C
Cary William
10
Pros:

Great place to stay in town! great staff.

2025-09-02 • via Nuitee
M
Mark
10
Small Town Hospitality
Pros:

I was DJ'ing a wedding outside of Rocky Mount — but I would recommend this beautiful mountainous area to any traveler who wants a little respite from the city. The hotel is very nice — clean and well maintained, with a friendly and helpful staff. I never got opportunity to use the swimming pool, but the complimentary breakfast was good — and the availability of coffee at any hour was especially appreciated.

2025-08-23 • via Nuitee
K
Kenneth
10
Pros:

Exceptional! Spacious room, very clean and comfortable. New hotel, modern and beautiful. No negatives at all.

2025-08-22 • via Nuitee
J
Jennifer • family
10
Pros:

Great stay, convenient and no fuss.

2025-08-22 • via Nuitee
J
Jesus • family
10
Pros:

Great location and nice rooms, the staff is always friendly and make you feel welcome. This is our 4th stay at this hotel and we look forward to staying here later in the year as well.

2025-08-10 • via Nuitee
G
George
10
Professional
Pros:

Excellent customer service

2025-07-07 • via Nuitee
J
Jennifer
10
Pros:

We stay here every time we come up

2025-06-26 • via Nuitee
L
Laura
6
Pros:

The front desk was very helpful Nd hotel is clean. I had reaerved a room with 2 queens but was given a king bed room. They saw my reservation but said the queens were all booked, though those rooms had not been checked in yet. Glad i knew my travel partner well.

2025-06-22 • via Nuitee
S
Steven
10
Pros:

Was great. No issues an clean

2025-06-22 • via Nuitee
K
Kathleen • partner
8
Pros:

The room I was placed in was right beside the lobby and very noisy.

2025-06-09 • via Nuitee
Z
Zachariah
10
Pros:

Great

2025-06-09 • via Nuitee
B
Brittany • partner
10
Pros:

Everything was perfect for a last minute stay.

2025-06-04 • via Nuitee
T
Theo
8
Hotels.com Failed the smoothness test
Pros:

The Worst thing was Hotels.com booking.
Upon arrival the room is indeed Booked, yet My credit card or Hotels.com Virtual card is not on attached to the reservation. Luckily the staff called their manager and made the necessary adjustment bu manually attaching said virtual card to my reservation. This delayed checking in after a long day of fun and driving. Not Impressed with Hotels.com platform.

2025-05-27 • via Nuitee
J
Jesus • family
10
Pros:

Highly recommend this hotel, great location.

2025-05-07 • via Nuitee
S
Stephenie
10
Pros:

It was great for what we were looking for. Our tv didn’t work and they sent someone up right away. The pool was a little chilly for my liking however my kid liked it

2025-05-05 • via Nuitee