Hilton Garden Inn Watertown/Thousand Islands

Hotels
•
Hilton Worldwide
9 (124 reviews)
1290 Arsenal Street, Watertown, New York, 13601 , Watertown , US
1-315-7881234

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Fireplace in lobby
Electric car charging station
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great staff
Clean rooms
Good location
Delicious food
Cons:
Hot water took time
Beds a bit firm

Categories

Cleanliness
9.21
Room was clean and tidy.
Service
9.18
Staff is very courteous, happy and eager to help.
Location
9.22
Hotel is in a great area with lots of restaurants and shopping around.
Room Quality
8.67
Beds were a little firm, but overall stay was good.
Amenities
8.7
Standard quality for this hotel tier.
Value for Money
8.66
Breakfast option was a great deal for the price.
Food and Beverage
9.21
Very good breakfast with healthy food options.
Overall Experience
9.18
Overall stay was great.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:26

Property Description

Discover the inviting comfort of the Hilton Garden Inn Watertown/Thousand Islands, where exceptional amenities and warm hospitality await you.

Recreational Bliss
Unwind in our indoor pool and rejuvenate in the hot tub, or maintain your fitness routine at our fully-equipped gym. Enjoy leisurely evenings by the fireplace in our welcoming lobby.

Gastronomic Delights
Indulge your palate at The Grille, specializing in delicious American cuisine, or opt for the convenience of room service. Don't miss our cooked-to-order breakfast served daily.

Event & Conference Facilities
Planning a gathering? Our extensive conference center boasts over 6,300 square feet of versatile space and modern amenities ideal for meetings or weddings, ensuring a seamless experience.

Experience the perfect blend of comfort and convenience at our hotel. Book your stay with us today and embrace a memorable getaway!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ART

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

9
Based on 124 reviews
Cleanliness: 9.21
Service: 9.18
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
T
Thomas • family
8
Pros:

Outstanding staff - desk staff was friendly and competent. Bar tender was a delight - she made the pumpkin martinis to our specifics and delivered them with a smile.

Body lotion needs to be refilled/replaced in room 338

2025-10-12 • via Nuitee
M
Michael
10
Pros:

The room was perfect, A/c was set at perfect temperature. Everything very well cleaned and stocked

2025-10-09 • via Nuitee
R
Rebecca • family
10
Pros:

Everything was great! There is a bit of interstate noise, but nothing too bad. We will stay again.

2025-10-07 • via Nuitee
R
RANDY
8
Pros:

Good

2025-10-04 • via Nuitee
I
Ingrid M • partner
10
Pros:

Very convenient
Staff pleasant

2025-10-02 • via Nuitee
G
Gina
10
Pros:

Great!

2025-10-01 • via Nuitee
E
Emma • partner
10
Pros:

The overall stay was great! Hotel is great and is in a great area. Lots of restaurants and shopping around. Only complaint is it took like 30-40 minutes to get some hot water running in the shower!

2025-09-22 • via Nuitee
A
Andreea
8
Pros:

The lobby had an interesting smell, room was clean, breakfast was decent

2025-09-06 • via Nuitee
R
Rick • partner
10
Pros:

Easy check in with a smile. Always great staff here and a great hotel

2025-09-02 • via Nuitee
N
Noelle • family
10
Pros:

Noon checkout was a great surprise

2025-08-24 • via Nuitee
N
Natalee
10
Pros:

Always my first choice when I travel to Binghamton

2025-08-21 • via Nuitee
C
Christine • family
8
Pros:

.

2025-08-19 • via Nuitee
L
Lisa
10
Would stay again
Pros:

Beds were a little firm for me but that might be because I'm used to my sleep number bed. Otherwise, stay was good. Recommend adding the breakfast option, it was a great deal for the price. Server Jean was very helpful.

2025-08-17 • via Nuitee
C
Christopher james • family
10
Pros:

Very good stay, food and drinks were very good as well

2025-08-10 • via Nuitee
J
Jeremiah
10
Stopover in Watertown
Pros:

It was great. The breakfast buffet was very good and the lady that was working the buffet was fantastic.

2025-07-30 • via Nuitee
R
Rick • family
10
Pros:

The staff is very courteous, happy and Egan to help. The restaurant food is delicious and its a clean and tidy place

2025-07-16 • via Nuitee
R
Robert • family
10
Pros:

Very good breakfast with good, healthy food options and very timely and pleasant service all four days of our stay.

2025-07-14 • via Nuitee
L
lisa • family
10
Pros:

Always enjoy stay there

2025-06-30 • via Nuitee
L
Lenard • family
6
Pros:

food

2025-06-19 • via Nuitee
J
Juan
10
Pros:

The room was so clean, and spacious. I immediately felt relaxed upon entering. The staff was kind and welcoming. Monica attended to my needs and seemed so genuine. This is now my hotel of choice anytime I am in Watertown.

2025-06-06 • via Nuitee