Holiday Inn Express & Suites Houston East, by IHG

Hotels
•
Holiday Inn Express
8.4 (145 reviews)
11460 I 10 East Fwy, Houston, Texas, 77029 , Houston , US
+1 713-330-3800

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Facilities

Elevator
Fitness facilities
Gift shops or newsstand
Conference space
Fireplace in lobby
Television in common areas
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions; positive mentions of Myrna and Brittany)
Comfortable beds and pillows
Clean and spacious rooms (many mentions)
Good free breakfast (cooked options praised)
Convenient, safe location and easy highway access
Family-friendly / good for kids
Nice-looking, newly updated property (mentioned)
Cons:
Dirty/filthy pool reported multiple times
Mildew/wet carpet smell and occasional AC leaks
Stained or worn furniture and poor-condition couch
Housekeeping entering rooms without permission (privacy issue)
Noise from other guests/above rooms (children stomping)
False advertising about indoor pool/hot tub in at least one review
Occasional rude staff reports and isolated cleanliness lapses

Categories

Cleanliness
6.5
Multiple guests reported cleanliness issues: dirty/filthy pool, mildew/wet carpet smell, stained furniture and a worn couch, occasional sightings of spiders and reports of AC leakage — lowered score to reflect these recurring problems.
Service
9.8
Generally praised staff (helpful, friendly, named staff like Myrna and Brittany received strong positive remarks) though a few reports of rudeness and housekeeping entering without permission; overall service is a strong point, so score is high despite isolated lapses.
Location
10
Several reviewers noted a convenient, safe location (close to NRG stadium, set back by a shopping center, easy highway access) — location was consistently described positively.
Room Quality
7.5
Rooms are described as spacious, comfortable beds and pillows, but several guests noted issues: musty/mildew smells, a leaking AC/carpet wetness, worn or stained furniture and at least one poor-condition couch — mixed quality overall.
Amenities
7
Breakfast amenities are frequently praised, but pool and hot-tub amenities drew repeated complaints (dirty/unclean pool, claims of uncleaned pool for weeks, and at least one report of false advertising about an indoor pool/hot tub), reducing the amenities score.
Value for Money
8.4
Standard quality for this hotel tier.
Food and Beverage
10
Breakfast received consistently strong, specific praise (free breakfast, real cooked food, 'wonderful gal' in charge) — this category rates very highly based on repeated positive comments.
Overall Experience
8
Most stays were described as good or great with friendly staff and comfortable beds, but recurring cleanliness and amenity issues (pool, smells, furniture) produced a mixed but generally positive overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Recreational Amenities and Fitness Center - Indulge in an outdoor pool, a spa tub, and a 24-hour fitness center during your stay.

Complimentary Breakfast and Room Service - Start your day with a complimentary on-the-go breakfast and take advantage of the hotel's room service for added convenience.

Meeting Facilities and Business Center - Ideal for business travelers, the hotel offers a 24-hour business center, conference space, and meeting room options.

With a stay at Holiday Inn Express Hotels & Suites Houston East, an IHG Hotel in Houston (Northeast Houston), you'll be within minutes of top attractions. Book now for a delightful stay experience.

Important information:

  • Pool access available from 8:00 AM to 10 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Parking

    Parking height restrictions apply

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 145 reviews
Cleanliness: 6.5
Service: 9.8
Location: 10
Room Quality: 7.5
Amenities: 7
Value for Money: 8.4
Food and Beverage: 10
Overall Experience: 8
H
HARPREET
10
Pros:

Great. Very polite staff. Very very nice.

2025-10-13 • via Nuitee
R
Rhonda
6
Pros:

Swimming pool was dirty, housekeeping came in my room without permission. One staff member was very rude, very smiled when checking in. I overheard a conversation when checking in how the front desk booked 2 customers with the same room.

2025-09-13 • via Nuitee
G
Geraldine • family_with_children
10
Pros:

the staff was great and helpful

2025-09-10 • via Nuitee
M
Miguel • family
10
Pros:

Very spacious and clean rooms.

2025-09-05 • via Nuitee
A
Angelica • family
10
Pros:

Clean place to stay, free breakfast and easy to find

2025-08-17 • via Nuitee
S
Shanna
6
Pros:

I had a nice stay just old smell in the room shocked me. Woke up and carpet was wet AC leaking, that would maybe explain why I was hot, not sure. Breakfast was great, real cooked food not just things u can grab.

2025-08-10 • via Nuitee
R
Randy
10
Pros:

Very nice clean and friendly with good breakfast

2025-06-26 • via Nuitee
M
Marian
10
Pros:

A

2025-06-25 • via Nuitee
R
Randy
10
Pros:

Good location and nice pool

2025-06-24 • via Nuitee
P
Patricia • partner
6
Pros:

The first time I stayed at this hotel, it was amazing! I had such a great experience that I decided to return. Unfortunately, my second visit was a disappointment. The room didn’t smell fresh, and the couch was in such poor condition that I refused to sit on it—I stayed on the bed the entire time. Honestly, that couch needs to be thrown out and replaced.
I should have asked for another room, but I didn’t think any were available at the time. I really hope management takes this feedback seriously because this hotel has great potential!!
Everything else was great, just disappointed in the room this time.

2025-06-22 • via Nuitee
B
Brandi
6
Pros:

The location was decent for us. Far enough from the big city and close enough to NRG stadium. I liked that it was set back by a shopping center. Felt safe. Newly updated. Nice looking hotel. Double king beds AND a ceiling fan were my favorite parts! The smell when you opened our room smelt like mildew/wet. They had a humidifier in there so I assume there was some type of spill. It was awful. The people above us had kids stomping and running all night long. I had to complain at 1am and 4:30am and I was finally able to fall back asleep. Pool area is nice. Breakfast was great! We did have a decent sized spider in the room.

2025-06-22 • via Nuitee
S
soniya
10
Pros:

Overall good place to stay with kids

2025-06-20 • via Nuitee
O
Omar
8
Pros:

Clean and cozy

2025-06-14 • via Nuitee
P
Patricia
10
Pros:

Amazing

2025-06-12 • via Nuitee
M
Moises • family
10
Pros:

Myrna at front desk was very helpful and courteous and went out of her way to make sure we had a great stay

2025-06-10 • via Nuitee
J
JAVELINE • family
10
Pros:

Great experience

2025-06-01 • via Nuitee
S
Sherrie
10
Pros:

Very clean, first hotel bed that was so comfortable. Pillows as well. I slept so good. Friendly staff.

2025-05-31 • via Nuitee
E
Edith
10
Pros:

Great place

2025-05-31 • via Nuitee
C
Carol • family
10
Pros:

Rooms spacious and clean. Friendly staff.

2025-05-27 • via Nuitee
R
Ryan • family
8
Pros:

Great beds and pillows. Great staff. Wonderful gal in charge of breakfast. Just a little sketchy with some of the more long term guests

2025-05-26 • via Nuitee