Holiday Inn Express Hotel & Suites Clifton Park by IHG

Hotels
•
Holiday Inn Express
8.4 (283 reviews)
18 Clifton Park Village Road , Clifton Park , US
+1 518-579-3000

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Children allowed

Facilities

Fitness facilities
WiFi available
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
BBQ facilities
See all facilities

Review Highlights

Pros:
Good/convenient location
Comfortable beds (for many guests)
Breakfast included and praised
Friendly/amazing staff (multiple mentions)
Bar and grill nearby
Cons:
Multiple cleanliness issues (dirty rooms, sticky floors, smells, possible mouse droppings)
Dirty or damp bedding and initial unclean rooms
Advertised shuttle not running
Reports of rude management and service lapses (broken phone, difficulty getting soap)
Undisclosed adjoining rooms and leftover items found in cabinets
Cancellation/booking dispute reported

Categories

Cleanliness
6.5
Several guests report poor cleanliness: dirty beds, sticky floors, damp bedding, hallway smells, possible mouse droppings and sightings; cleanliness lowered accordingly.
Service
9.2
Mixed reports: multiple guests praised friendly and helpful front-desk/staff, but others reported a rude manager, broken room phone, difficulty getting basic items and a cancellation dispute; overall service rated above target to reflect several positive staff mentions while noting issues.
Location
9.9
Consistently praised: convenient location, near required venues, easy access to nearby bar/grill; location seen as a strong positive.
Room Quality
6.8
Rooms described as comfortable (beds) by some, but others experienced dirty beds, damp bedding in replacement room, leftover takeout and odors; mixed room quality.
Amenities
8.6
Breakfast included and frequently praised; bar/grill nearby is a plus. However, the advertised free shuttle was reportedly not running and caused guest frustration.
Value for Money
8.4
Standard quality for this hotel tier.
Food and Beverage
9
Breakfast received strong positive mentions (called amazing and convenient); food/beverage options considered a notable pro.
Overall Experience
8.8
Mixed overall: several 'excellent' or 'everything was great' reports and strong location/food/service mentions, offset by serious cleanliness and some service failures; final experience moderately above target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location and Modern Amenities
Situated just off I-87 and Route 9, the Holiday Inn Express in Clifton Park offers easy access to nearby attractions. Each room comes with a refrigerator and microwave for added convenience.

Indulge in Complimentary Offerings
Start your day with a delicious buffet breakfast featuring a make-your-own pancake machine. Guests can also enjoy complimentary WiFi, access to the fitness center, and a 24-hour business center.

Nearby Attractions and Transportation
With its proximity to Albany International Airport and various entertainment venues like Saratoga Performing Arts Center, this hotel is the perfect choice for both leisure and business travelers. Book your stay now and experience comfort and convenience at Holiday Inn Express Clifton Park.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ALB

Location

Guest Reviews

8.4
Based on 283 reviews
Cleanliness: 6.5
Service: 9.2
Location: 9.9
Room Quality: 6.8
Amenities: 8.6
Value for Money: 8.4
Food and Beverage: 9
Overall Experience: 8.8
A
Adenike • family_with_children • us
1
Cons:

The fact that I cancelled and they lied I didn’t cancel. Even tho I have the email

2026-10-29 • via Nuitee
C
Christine • couple • us
9
2026-10-27 • via Nuitee
B
Bernardo Garcia-Granda • couple • us
8
Nice rooms, good breakfast, comfortable beds. Staff not very helpful.
Pros:

Nice clean rooms with comfortable beds. Nice breakfast included.

Cons:

There was no soap in the bathroom when we arrived. The cleaning person was in the area, so I asked him for soap and he said they had ran out, but I could call the front office. When I tried to use the phone, the cord was broken, so I had to go downstairs for the soap. When I told them about the phone, they said that they could not fix it.

2026-10-15 • via Nuitee
J
Jessica • family_with_children • us
1
Maybe the health department should check this place out.
Pros:

It was near where I had to be.

Cons:

Hotel was disgusting. The room looked like it hadn't been cleaned in a few weeks. The floors were sticky, and my husband swears he saw a mouse scurry by. I did see what looked like mouse droppings, but it hard to tell since I'm sure there were layers of dirt from multiple guests that were never cleaned. The manager was absolutely rude and I feel bad for the workers. There are other options - stay away from this place.

2026-10-11 • via Nuitee
B
Brianna • couple • us
5
Don’t count on shuttle service
Pros:

Comfortable, quiet environment

Cons:

We booked this hotel solely on the fact that a free shuttle service was offered. Turns out the service hasn’t been running and won’t be for at least another month. I was quite upset over this as we would’ve booked closer to a venue had this been disclosed


Did not disclose that we had adjoining rooms with another room, that makes me feel uncomfortable

2026-09-14 • via Nuitee
L
Laurie • couple • us
10
EXCELLENT
Pros:

Beautiful clean friendly environment. Good location. Breakfast is amazing and convenient. Bar and grill located right across parking lot.

2026-09-07 • via Nuitee
K
Katelyn • solo_traveller • us
10
2026-08-21 • via Nuitee
K
Katelyn • couple • us
8
2026-08-21 • via Nuitee
B
Brent • solo_traveller • us
2
Cons:

The first rooms beds were very dirty so had to ask for another room. The hallways were also dirty and there was a smell. The room bedding in the new room was damp the first night had to turn off air conditioning to dry it out.

2026-08-19 • via Nuitee
K
Kenneth • couple • us
9
Pros:

Everything for our stay was great.

2026-08-03 • via Nuitee
P
Philip • family_with_children • us
8
Pros:

Clean and friendly staff

Cons:

Too much light coming in top of window at night

2026-07-21 • via Nuitee
A
Amaya • couple • us
9
2026-06-22 • via Nuitee
T
Tami christina • couple • ca
7
2026-06-11 • via Nuitee
A
Alexander • family_with_children • us
10
Great location and great staff!
Pros:

Convenient location and the staff were amazing.

Cons:

Only thing I brought up to front desk is we found a previous persons leftover takeout in the cabinets.

2026-06-04 • via Nuitee
G
Grant • couple • us
10
2026-06-01 • via Nuitee
P
Pierre • solo_traveller • ca
8
2026-05-11 • via Nuitee
V
Veronica • family_with_children • us
5
2026-05-08 • via Nuitee
M
Malinda • solo_traveller • us
8
2026-05-02 • via Nuitee
S
Sarah • family_with_children • us
7
2026-04-23 • via Nuitee
A
Amanda • family_with_children • us
10
2026-04-22 • via Nuitee