Holiday Inn Express London Stansted Airport by IHG

Hotels
•
Holiday Inn Express
8 (22225 reviews)
Thremhall Ave , Stansted Mountfitchet , GB

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location for airport
Frequent and convenient shuttle/transfer service
Generally friendly/helpful staff
Good/adequate breakfast for early departures
Clean overall in many rooms
Suitable for short/transit stays
Cons:
Uncomfortable beds and poor sofa-bed comfort
Stained sofas/carpets and dust issues in some rooms
Occasional unresponsive or slow handling of complaints
Missing or faulty in-room items (TV remote, phone, shampoo)
Noisy fan/heating problems in some rooms
Some guests find it overpriced for the basic level

Categories

Cleanliness
8.2
Generally praised as very clean in multiple reviews, though several guests reported stained sofas/carpets and dust mites in some rooms — overall clean but with isolated housekeeping issues.
Service
8.8
Staff frequently described positively ('Staff make the hotel', friendly reception and shuttle service). However, there are notable service failures (unanswered calls/emails, unresolved complaints, duty manager not responding) which reduce consistency.
Location
9.5
Consistently highlighted as excellent for airport transfers: very close to terminal, frequent shuttle service and公交/shuttle convenience — ideal for short transit stays.
Room Quality
6
Multiple complaints about cramped layouts, uncomfortable beds (no mattress topper, pillows 'like bricks'), poor sofa-bed comfort, missing remotes/lights not working and occasional heating/fan issues — room comfort is a clear weakness.
Amenities
7.5
Shuttle and basic breakfast are good; however some amenities are lacking or faulty for some guests (no shampoo provided, phone/TV remote issues, noisy fan, occasional heating faults).
Value for Money
7
Mixed views: several guests say the hotel 'served the purpose' for transit stays, while others felt it was overpriced given basic/ibis-budget level facilities and some room faults.
Food and Beverage
7.5
Breakfast generally receives positive mentions (hot options available, good breakfast for early departures), though some found items dry, cold or oversalted — overall acceptable but not exceptional.
Overall Experience
9.5
For its intended purpose (airport transit/short stays) guests overall report a very positive experience due to location, shuttle and helpful staff; isolated negatives (room comfort, occasional unresponsive service) did not outweigh the practical strengths for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location
Located just 5 minutes from Stansted Airport, Holiday Inn Express Stansted Airport offers quick access for travelers.

Comfortable Accommodation
Each en suite room is equipped with tea/coffee facilities, a work desk, and a flat-screen TV, ensuring a comfortable stay for guests.

Entertainment and Connectivity
Guests can unwind in the hotel lounge with flat-screen TVs and a pool table, while staying connected with free WiFi throughout the property.

Book your stay at Holiday Inn Express Stansted Airport for a seamless travel experience!

Important information:

The airport shuttle service is available 24 hours and will incur an additional charge of GBP 4 per adult. Children aged 15 and below are free of charge.

The airport shuttle service operates on the following schedule:
Airport to hotel: from BAY 19, at the coach station, quarter to and quarter past the hour.
Hotel to airport: on the hour and half past the hour.

Parking is available for 1 car per reserved room for GBP 14 per night.

On-site parking is subject to availability due to limited spaces, and your vehicle may be moved to an alternative secure car park.

Guests must register their vehicle as the car park is monitored.

If you have reserved a Family Room, as per the room description we would urge you to take into consideration for your comfort, the suggested maximum occupancy.
2 adults with 2 children under the age of 8 years, or 2 adults with 1 child over the age of 8 years.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: STN

Location

Guest Reviews

8
Based on 22225 reviews
Cleanliness: 8.2
Service: 8.8
Location: 9.5
Room Quality: 6
Amenities: 7.5
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 9.5
S
Stevenson • solo_traveller • it
10
Tutto perfetto! Consigliatissimo!
Pros:

Pulizia, posizione e accoglienza. Transfer da/per aereoporto comodissimo ed economico. Colazione dolce e salato

2026-10-31 • via Nuitee
J
Joanne • family_with_children • fr
8
Hôtel proche de l’aéroport parfait pour court séjour
Pros:

Proche de l’aéroport
Service de navette toutes les 30 min

2026-10-31 • via Nuitee
M
Magdalena • family_with_children • gb
6
2026-10-31 • via Nuitee
B
Belrhiti • solo_traveller • ma
7
Pros:

Globalement Ok

Cons:

Chambre en RDC sur parking

2026-10-31 • via Nuitee
C
Carl • couple • gb
10
Staff make the hotel.
Pros:

Location for airport. Plenty of buses.

Cons:

Nothing it got for purpose. A bed, food and links. Very clean place.

2026-10-31 • via Nuitee
L
Liga • family_with_children • lv
10
Pros:

Ļoti ērti agrajiem reisiem no Stanstedas lidostas - shuttle busiņš atved no/ uz lidostu.

2026-10-31 • via Nuitee
A
Alba • solo_traveller • gb
10
2026-10-31 • via Nuitee
K
Karen • couple • gb
9
2026-10-31 • via Nuitee
B
Bonnie • family_with_children • se
6
Helt okej.
Pros:

Nära flygplatsen

Cons:

Svarar inte när man ringer eller mailar.
Sängen har ingen bäddmadrass utan man ligger på resårbotten. Gör lite ont för man ligger på fästen

2026-10-30 • via Nuitee
S
Suzannah • couple • nl
6
2026-10-30 • via Nuitee
C
Ciara • family_with_children • ie
8
2026-10-30 • via Nuitee
G
Gloria • family_with_children • it
10
2026-10-30 • via Nuitee
J
Jean-philippe • family_with_children • fr
8
Hôtel de transit parfait pas adapté à un séjour mais faut le job pour dormir à côté de l’aéroport
Pros:

Emplacement parfait pour les transferts aéroport avec la navette qui nous récupère devant l’hôtel ça permet de ne pas stresser c’est hyper simple

Cons:

Établissement équivalent à un ibis budget donc basique mais correcte lit d’appoint pour la 3 eme personne très inconfortable et chauffage en panne

2026-10-30 • via Nuitee
Z
ZEYNEP • family_with_children • tr
7
2026-10-30 • via Nuitee
A
Alexandra Delia • couple • gb
10
2026-10-30 • via Nuitee
B
Brian • family_with_children • gb
1
Awful Room
Pros:

No one has addressed my concerns.

Cons:

My room was set up for a family room. That meant that the sofa bed had been made into a bed and there was nowhere for me to relax. The room was cramped. I am also partially disabled. I complained and no one contacted me eventhough I was assured the duty manager would. I arrived late in the evening and had to be up early so it was pointless waiting for the room to be changed so had to eat my evening meal on the bed. Also, there was no remote for the tv and 2 lights didn't work. It said on a notice in my room that if you're not happy you can have a refund. After 3 weeks, I am still waiting for Booking.com and Holiday Inn to address my complaint.

2026-10-30 • via Nuitee
B
Bonnie • family_with_children • se
6
Helt okej
Pros:

Ligger nära flygplatsen.

Cons:

Samma rum om du bor 2 vuxna som det är 2vuxna och 1 barn . Märkligt. Samma rum och bödddoffa.
Sängen är oskön, saknar bäddmadrass

2026-10-30 • via Nuitee
V
vanessa • solo_traveller • ie
10
Pros:

Everything good

Cons:

All was good

2026-10-30 • via Nuitee
J
Jolanta • family_with_children • pl
8
2026-10-30 • via Nuitee
R
Rylan • solo_traveller • au
10
2026-10-29 • via Nuitee