Holiday Inn Express & Suites San Antonio West Sea World Area by IHG

Hotels
•
Holiday Inn Express
8 (562 reviews)
2861 Cinema Ridge , San Antonio , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
6.71
Several reviews mentioned unclean bathrooms and rooms, indicating a need for improvement.
Service
9.18
Multiple reviews praised the friendliness and helpfulness of the staff.
Location
8.72
Positive mentions of the hotel's convenient location near attractions.
Room Quality
7.17
Some reviews noted issues with room cleanliness and maintenance, affecting overall quality.
Amenities
8.2
Amenities were generally satisfactory, with positives about breakfast and WiFi.
Value for Money
7.66
Some complaints about the condition of the hotel and room cleanliness affecting perceived value.
Food and Beverage
8.21
Breakfast received praise, but there were complaints about specific items not being available.
Overall Experience
8.18
Overall satisfaction was reported, despite some significant areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 14:56

Property Description

Convenient Location
Located just 20 minutes from downtown San Antonio and a short distance from Sea World, Holiday Inn Express San Antonio Sea World offers easy access to major attractions.

Modern Amenities
Enjoy a comfortable stay in rooms equipped with free WiFi, flat-screen TV, work desk, and coffee maker. Guests can also make use of the indoor pool, gym, hot tub, and business centre during their stay.

Nearby Attractions
Explore iconic landmarks such as The Alamo and conveniently reach Lackland Air Force Base and San Antonio International Airport, all within a short distance from the hotel.

Experience comfort and convenience at Holiday Inn Express San Antonio Sea World. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 562 reviews
Cleanliness: 6.71
Service: 9.18
Location: 8.72
Room Quality: 7.17
Amenities: 8.2
Value for Money: 7.66
Food and Beverage: 8.21
Overall Experience: 8.18
T
Tiffany • family_with_children • us
9
2026-05-07 • via Nuitee
S
Sonia Nataly • family_with_children • mx
10
Excelente
Pros:

La limpieza, ubicación y el personal fue excelente.

Cons:

Nada

2026-05-04 • via Nuitee
S
SEVERA • couple • us
3
2026-05-03 • via Nuitee
E
Enrique • couple • us
4
2026-05-02 • via Nuitee
L
Lee • couple • us
10
Great stay
Pros:

Suit was great
Location great
Indoor pool

Cons:

Didn’t fine something wrong

2026-04-27 • via Nuitee
M
margaret • couple • gb
10
Loved it
Pros:

Very clean and comfortable

2026-04-24 • via Nuitee
I
Ibrahim • solo_traveller • sa
4
2026-04-14 • via Nuitee
M
Monica • couple • us
10
Pros:

Location

Cons:

No problem

2026-04-13 • via Nuitee
N
Nikole • couple • us
6
The stay was somewhat decent.
Pros:

I liked the indoor pool and complimentary breakfast.

Cons:

I didn’t like the condition the room was in when we checked in. The staff also had no control of the lobby, kids were playing right in front of the front desk, people were stealing food from the store inside and kids were blocking the front entrance.

2026-04-09 • via Nuitee
J
Jorge • family_with_children • mx
9
bien
Pros:

ubicacion y desayuno

Cons:

la limpieza en los cuartos, politica de no hacer las camas si hay objetos encima, en 5 dias no hicieron las camas ningun dia

2026-04-07 • via Nuitee
K
Kerrie • couple • us
6
Overall decent experience, however I do not think we will be staying there again.
Pros:

Location was great!

Cons:

Elevator made a loud banging noise everytime. There was no certificate or proof of inspection. Front desk staff was not very friendly.

2026-03-26 • via Nuitee
P
Pamela • family_with_children • us
10
My stay
Pros:

Staff was very friendly, and the room was very clean. Beds were very comfy. Thumbs up on staying here again😁😁

2026-03-25 • via Nuitee
N
Natalie • solo_traveller • us
5
It was ok, but breakfast was not good at all.
Pros:

Location was good

Cons:

The breakfast was terrible. Processed foods, nothing fresh. No dairy free milk :(

2026-03-25 • via Nuitee
J
Jaquelinne • family_with_children • us
10
2026-03-21 • via Nuitee
C
Cherlon • solo_traveller • us
10
Pros:

Everything was wonderful. Staff was very helpful when I had an issue with my booking.com and affirm situation.

Cons:

The pool and hot tub was way way over chlorinated.

2026-03-19 • via Nuitee
K
Kline • solo_traveller • us
10
2026-03-18 • via Nuitee
M
Maria • family_with_children • us
9
2026-03-15 • via Nuitee
S
Sohayla • couple • us
8
2026-03-14 • via Nuitee
R
Renaud • solo_traveller • gb
9
2026-03-06 • via Nuitee
Y
Yahaira • family_with_children • us
10
2026-03-05 • via Nuitee