Holiday Inn Express Hotel & Suites Swansea by IHG

Hotels
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Holiday Inn Express
7.8 (524 reviews)
1400 Grand Army Highway Route 6 , Swansea , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
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Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast
Cons:
Hot water issues
Stains on bedding
Noise from other guests

Categories

Cleanliness
6.93
Mixed sentiments; several mentions of cleanliness, but issues like stains and hot water problems noted.
Service
8.2
Consistently praised with specific mention of helpful staff.
Location
8.24
Good location noted in multiple reviews, enhancing the overall experience.
Room Quality
7.69
Spacious and comfortable rooms mentioned, but some concerns with hot water.
Amenities
7.72
Good breakfast offerings and basic amenities; some items in need of refreshment.
Value for Money
7.68
General sentiment indicates good value compared to other hotels in the area.
Food and Beverage
8.23
Breakfast frequently highlighted as a positive attribute.
Overall Experience
7.7
Guests had a generally positive experience, with planned return visits mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:01

Property Description

Convenient Location and Amenities
This Swansea Holiday Inn Express, just off I-195, offers a hot breakfast buffet and free Wi-Fi. The hotel provides sophisticated rooms with cable TV, a refrigerator, coffee maker, and ironing facilities.

Relaxation and Recreation
Guests can unwind in the colorful indoor pool and fitness room. Business center and laundry services are available for convenience.

Nearby Attractions
Located close to Battleship Cove and Roger Williams Park Zoo, the Holiday Inn Express Swansea is the perfect choice for your stay.

Book your stay now at Holiday Inn Express Hotel & Suites Swansea for a comfortable and enjoyable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When booking more than 2 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PVD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 524 reviews
Cleanliness: 6.93
Service: 8.2
Location: 8.24
Room Quality: 7.69
Amenities: 7.72
Value for Money: 7.68
Food and Beverage: 8.23
Overall Experience: 7.7
L
Leonard • solo_traveller • us
10
Pros:

Staff
Cleanliness

Cons:

Soap dispensers were hard to work for a one-handed person

2026-04-11 • via Nuitee
K
Kathy • solo_traveller • us
8
Very good
Pros:

Mostly everything it was very clean and breakfast was outstanding

Cons:

There were not enough lights in the room
Need an overhead light in The kitchen area and the couch/sitting area

2026-04-06 • via Nuitee
M
Mark • family_with_children • us
10
Pros:

Everything! Nice room. Nice Easter breakfast. Nice atmosphere. And a big "shout out" to Kat for setting me up with such a nice room.
Thank you!

2026-04-06 • via Nuitee
V
veronica • solo_traveller • es
6
2026-04-03 • via Nuitee
B
Biancuzzo • couple • us
4
Dissatisfied
Pros:

Did not eat

Cons:

Had no towels

2026-04-02 • via Nuitee
C
Cynthia • solo_traveller • us
10
Would definitely stay again if key readers on door updated
Pros:

Staff excellent. Room, pillows, and bed excellent.

Cons:

Key cards do not work unless you get it recharged every time you need to get in room. Cable and wifi spotty and no local tv news stations. Why would I want to watch CT and NY news? No TV guide in room or on TV. Handicap shower needs to be properly installed

2026-03-29 • via Nuitee
M
Mike • couple • us
9
2026-03-27 • via Nuitee
E
Emanuel • solo_traveller • us
10
2026-03-25 • via Nuitee
J
Jane • solo_traveller • us
7
Pros:

Good location, friendly professional staff, good standard hot/cold options breakfast, good coffee/juice, laundry facilities, fridge/mw/coffee, comfortable bed/pillows/etc., clean/well stocked, easy well-lit parking.

Cons:

Room was upgraded to "suite" given my status in IHG. However, the room was very poorly lit in a number of areas that simply needed some lighting. Room also looked out onto the front structure by lobby entrance, window view was mostly blocked, the seal in one pane had totally failed, could not see through the glass. I wasn't in the room much, but basic fixes would be in order.

2026-03-23 • via Nuitee
W
Watson • couple • us
7
2026-03-23 • via Nuitee
M
Mitch • couple • us
10
We always have a good experience at this hotel.
2026-03-23 • via Nuitee
E
Ekim • couple • gb
10
2026-03-23 • via Nuitee
E
Ekim • couple • gb
10
2026-03-23 • via Nuitee
P
Pierre • solo_traveller • us
10
Pros:

Nice location and very clean

2026-03-16 • via Nuitee
A
Americo • family_with_children • pt
9
2026-03-16 • via Nuitee
A
Ana • couple • us
10
Pros:

Everybody is good and the place to cleaned.

2026-03-12 • via Nuitee
H
Helen • family_with_children • us
4
Beware house keepering staff and untruth from remainder of staff
Pros:

I like the location and how clean the hotel has been. I have stayed here 3 or 4 times within the 12 months

Cons:

The housekeepers will take your belongings and the manager does not care to even contact you.

I have stayed here several times for multiple days. The last time, will unfortunately be my last time.

On the day of check out it was snowing. I took my first load to the car to brush it off and start the car, and grab my wallet to leave a tip from the center console.

. In the approximately 20 minutes that took, the housekeepers entered my room and removed my belongings.. they had my items in trash bins, stuffed in laundry bin, and on the bottom of their cart.

These belonging including a brand new parka with tags $300, snowshoes MSR Lightning Ascents $350, and various other small items for an additional $75.

Check out is at 11am, I started going down after breakfast at 9:45 am. When I walked past with my first load they were cleaning a room two doors down. I caught the housekeepers with my belongings at approximately 10:20am. They were still in that room, had skipped the room in between to enter my room.

The dirty towels and trash were not removed from my room. Only my belongings. When confronted they told me to my face their manager had called them and said I had checked out. I obviously had not nor had I gone to the desk at this point.

I immediately reported this to the front desk clerk. She told the manager who was a cross the lobby. Because of the confrontation and snow I was running late to get ahead of the worsening storm and asked that they handle a solution and contact me. I was told money would be put on my account for the inconvenience.

I have never heard from the manager in these ensuing months. I do not know what account they were putting money on as it has never appeared. I do not feel comfortable staying there anymore after this violation and subsequent lies by multiple staff members.

This incident has made me question my previous visit to this hotel.

2026-03-10 • via Nuitee
S
Souza • couple • us
10
Excellent seevice.
Pros:

Very clean, room was located on the first floor and very quiet.

Cons:

Everything was very good I do not have any complaints.

2026-03-08 • via Nuitee
M
marissa • couple • us
3
Pool water was way to much chemicals made my kids throw up and other children as well
Pros:

Clean and nice rooms

Cons:

Smelled like cigarettes while 2nd floor . Room 217 or 215 was smoking all day night morning it was disgusting

2026-02-26 • via Nuitee
A
Anne • couple • us
10
The rooms are clean and spacious. The staff is great.
Pros:

The hotel was clean. The rooms spacious.

2026-02-11 • via Nuitee