Holiday Inn Express Hotel & Suites Claypool Hill -Richlands Area by IHG

Hotels
•
Holiday Inn Express
8.9 (246 reviews)
180 Clay Drive , Pounding Mill , us
+1 276-596-9063

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Cleanliness issues
Air conditioning problems
Maintenance concerns

Categories

Cleanliness
8.11
The rooms had cleanliness issues, including a musty smell and dirt.
Service
9.58
Staff were very friendly and responsive to requests.
Location
9.12
Convenient location with several dining options nearby.
Room Quality
8.07
Room quality suffered from maintenance issues, including air conditioning problems and cleanliness concerns.
Amenities
9.1
Adequate facilities and decent breakfast options were noted.
Value for Money
9.06
Mixed feelings; some thought it was not worth the price due to quality issues.
Food and Beverage
9.11
Enjoyed the hot breakfast and cookies available.
Overall Experience
9.08
Overall friendly staff and decent stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:09

Property Description

Luxurious Amenities
Indulge in a hot buffet breakfast and stay connected with free Wi-Fi at our Pounding Mill hotel. Unwind in our indoor pool and hot tub, or stay active in the fitness centre.

Comfortable Accommodations
Relax in air-conditioned rooms equipped with a coffee machine, cable TV, and en suite bathrooms. Enjoy the convenience of a hairdryer and choose between a soothing bath or refreshing shower.

Convenient Location
Explore nearby attractions like Claypool Hill Mall Shopping Center and the Historic Crab Orchard Museum during your stay with us. With Richlands Mall Shopping Center just a short drive away, your shopping needs are covered.

Book now for a memorable stay at the Holiday Inn Express Hotel & Suites Claypool Hill-Richlands Area.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Location

Guest Reviews

8.9
Based on 246 reviews
Cleanliness: 8.11
Service: 9.58
Location: 9.12
Room Quality: 8.07
Amenities: 9.1
Value for Money: 9.06
Food and Beverage: 9.11
Overall Experience: 9.08
T
Tammy • family_with_children • us
4
Disappointed with quality
Pros:

Location

Cons:

The overall room wasn’t really clean…wall filter in bathroom was dirty. Tile in bathroom wasn’t in good shape…tub calling was terrible. For the price I expected much more.

2026-08-29 • via Nuitee
C
Coleman • couple • us
4
Had to change rooms twice.. once because carpet was wet and the second room really stunk like burnt food.
Pros:

Nice breakfast

Cons:

The beds were very uncomfortable

2026-08-18 • via Nuitee
B
Battista • solo_traveller • us
10
2026-08-17 • via Nuitee
T
Tracy • couple • us
9
2026-08-05 • via Nuitee
D
David • couple • us
10
2026-07-20 • via Nuitee
T
Tammy • solo_traveller • us
7
Pros:

The check in and out people were pleasant and Cindy the hostess that morning at breakfast Was very nice, working 😊 hard with a crowd, but doing her job!
My grandson enjoyed the pool.

Cons:

That our room had no coffee or tea maker, as it said on booking.com, not ready for 5 guests. I had to go get supplies, but charged for everything including a tax, and some other fees that were not supposed to be included.

2026-07-15 • via Nuitee
K
Kevin • family_with_children • us
10
2026-07-09 • via Nuitee
F
frances • solo_traveller • us
9
Pros:

Everything

Cons:

Nothing

2026-06-02 • via Nuitee
M
Mohammad • solo_traveller • us
7
2026-05-29 • via Nuitee
A
Amber • couple • us
10
2026-04-21 • via Nuitee
P
Pam • extended_group • us
7
Nice place, needs more sprucing, tub had dings, looks dated but comfy beds
Pros:

Location

Cons:

Hot tub wasn’t adequate, not enough water, jets not working
Food for breakfast was adequate but need more fruit

2026-03-30 • via Nuitee
M
Melanie • family_with_children • us
10
Over all it was a good stay.
Pros:

It’s very nice and clean.

Cons:

You only have the two seats out front. I think hotels needs like picnic tables out around the hotel so if somebody wants to go outside and have a meal and enjoy the weather for awhile

2026-03-28 • via Nuitee
R
Rohde • family_with_children • us
8
Pros:

Clean and handy. Nice breakfast 😋

2026-03-21 • via Nuitee
K
Katherine • family_with_children • us
1
Pros:

Nothing

Cons:

Nothing

2026-03-17 • via Nuitee
L
larey • couple • us
7
2026-03-16 • via Nuitee
E
Elizabeth • couple • us
10
Pros:

Breakfast was very good and the staff was extremely friendly.

2026-01-20 • via Nuitee
B
Bruce • couple • us
7
2026-01-19 • via Nuitee
S
Susan • family_with_children • us
4
2026-01-15 • via Nuitee
M
Mariah • family_with_children • us
10
Pros:

Very clean

Cons:

Pillows were a little uncomfortable but nothing big

2025-10-30 • via Nuitee
J
Jeffrey • extended_group • us
10
Enjoyed my stay
Pros:

Very good experience overall!

2025-10-30 • via Nuitee