Holiday Inn Express Hotel & Suites Claypool Hill -Richlands Area by IHG

Hotels
•
Holiday Inn Express
8.5 (134 reviews)
180 Clay Drive , Pounding Mill , US
+1 276-596-9063

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good breakfast selection (biscuits & gravy noted)
Pleasant check-in/out experience
Pool enjoyed by guests
Cleaner/better than other local options (per one review)
Some rooms/beds were comfortable
Cons:
Property outdated / rundown
Room cleanliness issues (dirty bathroom filter, tile/tub caulking)
Had to change rooms; wet carpet and burnt-food odor reported
Inconsistent bed comfort (some uncomfortable reports)
Pool area needs attention / felt off-site
Missing in-room coffee maker despite booking listing
Unexpected charges / fees and perceived poor value for price

Categories

Cleanliness
6.5
Multiple reviews report dirty rooms and bathroom issues (dirty wall filter, tile/tub caulking problems) and room swaps due to wet carpet and odors, indicating below-average cleanliness.
Service
10
Staff repeatedly described as pleasant and friendly (check-in/out staff, hostess Cindy praised for handling breakfast crowd), supporting a very strong service rating.
Location
9
Location was explicitly mentioned as a pro in a review; no complaints noted, so location is viewed positively for this property.
Room Quality
7
Rooms described as outdated/rundown with issues (uncomfortable beds in some reports, smell in a room, missing advertised coffee maker), giving below‑average room quality overall.
Amenities
9.5
Breakfast offerings and a usable pool were highlighted as positives; however, some amenities had issues (pool area needed attention, missing in-room coffee maker). Overall amenities were generally favorable.
Value for Money
7.5
Mixed value: one guest explicitly felt the price did not match condition, and another noted unexpected charges/fees, so perceived value is somewhat below the target.
Food and Beverage
10
Breakfast received strong praise (biscuits and gravy, many good choices; hostess noted for good service), indicating excellent F&B for this stay.
Overall Experience
8.5
Mixed but generally positive stay: guests praised staff, breakfast and some comforts and said they'd stay again, balanced by concerns about room condition and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Amenities
Indulge in a hot buffet breakfast and stay connected with free Wi-Fi at our Pounding Mill hotel. Unwind in our indoor pool and hot tub, or stay active in the fitness centre.

Comfortable Accommodations
Relax in air-conditioned rooms equipped with a coffee machine, cable TV, and en suite bathrooms. Enjoy the convenience of a hairdryer and choose between a soothing bath or refreshing shower.

Convenient Location
Explore nearby attractions like Claypool Hill Mall Shopping Center and the Historic Crab Orchard Museum during your stay with us. With Richlands Mall Shopping Center just a short drive away, your shopping needs are covered.

Book now for a memorable stay at the Holiday Inn Express Hotel & Suites Claypool Hill-Richlands Area.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TRI

Location

Guest Reviews

8.5
Based on 134 reviews
Cleanliness: 6.5
Service: 10
Location: 9
Room Quality: 7
Amenities: 9.5
Value for Money: 7.5
Food and Beverage: 10
Overall Experience: 8.5
R
Robert • couple • us
5
I think I will explore other options my next trip to town
Pros:

It was definitely nicer than the other options in the town.

Cons:

It needs to be updated. It’s really out of date and rundown.

2026-10-30 • via Nuitee
H
Hannah • family_with_children • us
10
2026-10-07 • via Nuitee
B
Bill • solo_traveller • us
9
2026-09-18 • via Nuitee
R
Rhonda • solo_traveller • us
5
2026-09-13 • via Nuitee
F
Frank • solo_traveller • us
10
Comfortable
Pros:

My wife and I enjoyed our stay very much.The place was very clean and the beds were very comfortable. The breakfast had biscuits and gravy and many good choices .

Cons:

Everything was great

2026-09-02 • via Nuitee
J
Jerry • couple • us
8
We’d stay again not our first trip. Won’t be our last.
Pros:

Facility was clean with a friendly staff.

Cons:

Pool area needed attention. Seemed like an area off site.

2026-09-01 • via Nuitee
T
Tammy • family_with_children • us
4
Disappointed with quality
Pros:

Location

Cons:

The overall room wasn’t really clean…wall filter in bathroom was dirty. Tile in bathroom wasn’t in good shape…tub calling was terrible. For the price I expected much more.

2026-08-29 • via Nuitee
C
Coleman • couple • us
4
Had to change rooms twice.. once because carpet was wet and the second room really stunk like burnt food.
Pros:

Nice breakfast

Cons:

The beds were very uncomfortable

2026-08-18 • via Nuitee
B
Battista • solo_traveller • us
10
2026-08-17 • via Nuitee
T
Tracy • couple • us
9
2026-08-05 • via Nuitee
D
David • couple • us
10
2026-07-20 • via Nuitee
T
Tammy • solo_traveller • us
7
Pros:

The check in and out people were pleasant and Cindy the hostess that morning at breakfast Was very nice, working 😊 hard with a crowd, but doing her job!
My grandson enjoyed the pool.

Cons:

That our room had no coffee or tea maker, as it said on booking.com, not ready for 5 guests. I had to go get supplies, but charged for everything including a tax, and some other fees that were not supposed to be included.

2026-07-15 • via Nuitee
K
Kevin • family_with_children • us
10
2026-07-09 • via Nuitee
F
frances • solo_traveller • us
9
Pros:

Everything

Cons:

Nothing

2026-06-02 • via Nuitee
M
Mohammad • solo_traveller • us
7
2026-05-29 • via Nuitee
A
Amber • couple • us
10
2026-04-21 • via Nuitee
P
Pam • extended_group • us
7
Nice place, needs more sprucing, tub had dings, looks dated but comfy beds
Pros:

Location

Cons:

Hot tub wasn’t adequate, not enough water, jets not working
Food for breakfast was adequate but need more fruit

2026-03-30 • via Nuitee
M
Melanie • family_with_children • us
10
Over all it was a good stay.
Pros:

It’s very nice and clean.

Cons:

You only have the two seats out front. I think hotels needs like picnic tables out around the hotel so if somebody wants to go outside and have a meal and enjoy the weather for awhile

2026-03-28 • via Nuitee
R
Rohde • family_with_children • us
8
Pros:

Clean and handy. Nice breakfast 😋

2026-03-21 • via Nuitee
K
Katherine • family_with_children • us
1
Pros:

Nothing

Cons:

Nothing

2026-03-17 • via Nuitee