Holiday Inn Express & Suites Carbondale - University Area

Hotels
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Holiday Inn Express
7.9 (217 reviews)
2300 Reed Station Parkway , Carbondale , US
+1 618-549-2600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms (frequently noted)
Friendly, helpful staff
Strong breakfast offering (hot, bacon, highly rated)
Comfortable beds and in-room fridge/microwave
Clean pool area
Cons:
Thin walls / noise from neighboring rooms
Occasional overpowering room odors and isolated cleanliness lapses
Small parking lot
Accessibility issues for handicap rooms (distance from elevator, tub/shower design)
Occasional operational issues (ice machine location, elevator out of service)

Categories

Cleanliness
7.2
Many guests repeatedly praised cleanliness (rooms, pool area, generally well-maintained), but several reports of overpowering room odors and isolated unclean issues (empty bottles, perceived unclean room) lower this score slightly.
Service
8.6
Staff described as consistently friendly, helpful and professional (helped with charger, courteous desk staff); one mention of weaker front desk service but overall service sentiment is strong.
Location
8
Location noted as convenient/close to casino and described as 'perfect' by some guests; primary location-related downside was a small parking lot.
Room Quality
7.1
Beds and room comfort frequently praised (comfortable beds, fridge/microwave), but issues include thin walls/noise, unpleasant room smells, bathtub instead of advertised walk-in shower for some, and handicap-accessibility concerns.
Amenities
8.2
Breakfast, pool area, in-room fridge/microwave and overall facilities received positive comments; some operational issues noted (ice machine out on a floor, one elevator out of order, small parking).
Value for Money
7.9
Not explicitly discussed in detail across reviews; assigned the target overall rating. Comments imply decent value due to good free breakfast and comfortable rooms, with a noted $25 incidental deposit.
Food and Beverage
8.2
Breakfast repeatedly praised (hot, ready, high quality for a free breakfast; bacon noted as a highlight).
Overall Experience
8
Most guests report an enjoyable stay and plan to return; however, a subset experienced significant negatives (room smells, noise) that make the overall sentiment positive-to-mixed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Indulge in Comfort and Convenience

Spacious Accommodations: Relax in rooms equipped with a flat-screen TV, microwave, and refrigerator.

Wellness and Dining: Stay active at the fitness center and savor American cuisine at Boondocks Seafood Company.

Local Attractions: Explore nearby attractions like Hickory Ride Public Golf Course and Giant City State Park.

Book your stay at Holiday Inn Carbondale – Conference Center for a perfect blend of relaxation and adventure!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MWA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 217 reviews
Cleanliness: 7.2
Service: 8.6
Location: 8
Room Quality: 7.1
Amenities: 8.2
Value for Money: 7.9
Food and Beverage: 8.2
Overall Experience: 8
M
Mike • family_with_children • us
10
2026-10-27 • via Nuitee
A
Alexis • extended_group • us
3
2026-10-18 • via Nuitee
J
jasmine • solo_traveller • us
9
2026-10-17 • via Nuitee
R
Reid • family_with_children • us
9
Clean, comfortable, friendly hotel -thin walls
Pros:

Very clean and well-maintained hotel. Staff was friendly and professional. Breakfast was good, beds were comfortable. Other than thin walls, this was an excellent hotel and I would stay again.

Cons:

Walls were very thin, to the point where we could hear the person in the next room talking at a normal volume until late in the evening. Would definitely request a room away from other guests if possible when staying next time. Other than the thin walls, excellent place to stay!

2026-10-14 • via Nuitee
R
Rau • solo_traveller • us
10
Pros:

Staff were super friendly and helpful.

2026-10-13 • via Nuitee
J
John • solo_traveller • us
10
Pros:

Nice clean room

Cons:

N/A

2026-10-08 • via Nuitee
A
Alexis • couple • us
8
2026-10-07 • via Nuitee
B
Bircher • extended_group • us
9
2026-09-19 • via Nuitee
B
Brandi • couple • us
7
2026-09-14 • via Nuitee
M
Matthew • family_with_children • us
9
2026-09-11 • via Nuitee
R
Robi • extended_group • us
7
2026-09-11 • via Nuitee
J
Jennifer • couple • us
7
Clean and close to the casino
Pros:

Place was clean

Cons:

Parking lot was really small

2026-09-08 • via Nuitee
C
Carla • solo_traveller • us
10
2026-09-07 • via Nuitee
M
Mary • family_with_children • us
8
Pros:

Pleasant

Cons:

My pictures at booking showed my bathroom as a walking shower either doors and instead I got a bathtub to step into with a shower curtain

2026-09-07 • via Nuitee
T
Treatz • solo_traveller • us
10
2026-09-02 • via Nuitee
D
Deividas • couple • ie
8
2026-09-02 • via Nuitee
A
Ashley • family_with_children • us
3
If my room did not smell it would have been a great stay
Pros:

Friendly and polite staff. Spacious

Cons:

Our room smelled horrible. I don’t know what it was but it was overpowering and i didn’t realize i could have asked them to switch my room bc it was already so late in the evening

2026-09-01 • via Nuitee
M
Makaila • couple • us
10
2026-08-27 • via Nuitee
R
Randall • solo_traveller • jp
8
2026-08-25 • via Nuitee
T
Terri • couple • us
9
We enjoyed our stay and will be back again.
Pros:

The room was very clean and comfortable. The bed was comfortable and enjoyed having both a refrigerator and a microwave in the room.

2026-08-24 • via Nuitee