Holiday Inn Express & Suites Carbondale - University Area

Hotels
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Holiday Inn Express
8.1 (326 reviews)
2300 Reed Station Parkway , Carbondale , us
+1 618-549-2600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Nice staff
Cons:
Poor cleanliness
Rude service from some staff

Categories

Cleanliness
6.19
The room was filthy; generally poor cleanliness observed.
Service
8.66
Some staff were rude, but others were nice and accommodating.
Location
10
Great location for access to nearby restaurants and attractions.
Room Quality
7.7
Rooms varied; some had issues like stains and lack of amenities.
Amenities
8.15
Limited amenities due to construction; breakfast options were minimal.
Value for Money
7.68
Overpriced for the quality of service and amenities offered.
Food and Beverage
7.14
Breakfast options were not satisfactory; too minimal and not fresh.
Overall Experience
9.29
Mixed experience; enjoyed the location and some aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:19

Property Description

Indulge in Comfort and Convenience

Spacious Accommodations: Relax in rooms equipped with a flat-screen TV, microwave, and refrigerator.

Wellness and Dining: Stay active at the fitness center and savor American cuisine at Boondocks Seafood Company.

Local Attractions: Explore nearby attractions like Hickory Ride Public Golf Course and Giant City State Park.

Book your stay at Holiday Inn Carbondale – Conference Center for a perfect blend of relaxation and adventure!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MWA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 326 reviews
Cleanliness: 6.19
Service: 8.66
Location: 10
Room Quality: 7.7
Amenities: 8.15
Value for Money: 7.68
Food and Beverage: 7.14
Overall Experience: 9.29
T
Timothy • couple • us
10
2026-08-21 • via Nuitee
S
Satayia • couple • us
10
Pros:

It was

2026-08-18 • via Nuitee
F
Felicia • couple • us
9
Everything was very up to my expectations.
Pros:

I loved how clean the pool area was. I also enjoyed the breakfast; it was hot and ready when we got downstairs. The staff was excellent and the rooms were very clean.

2026-08-17 • via Nuitee
S
Suviki • solo_traveller • us
4
My stay was disappointing
Pros:

The property was nice to see

Cons:

There was a smell in my room that would not allow me to sleep. There was empty water bottles under the chaise chair, the room felt unclean

2026-08-17 • via Nuitee
J
Jasminka • family_with_children • us
10
2026-08-14 • via Nuitee
M
Mills • solo_traveller • us
9
Pros:

Everyone was courteous, facility was very clean, bed was very comfortable.

Cons:

Ice machine was out on the floor that I was on. I had to go up two floors for ice.

2026-08-13 • via Nuitee
T
Ty • extended_group • us
10
2026-08-12 • via Nuitee
D
Danisha • couple • us
10
2026-08-12 • via Nuitee
J
Jerry • couple • us
10
We stayed here last year and were very impressed and will be back again next year on our travels to
Pros:

It was one of the best free breakfasts we have had at any establishment. They gave us a printed list of many restaurants in the area. The room was large and the beds were very comfortable.

Cons:

We had to leave, too short of a stay.

2026-08-07 • via Nuitee
S
Sylwia • family_with_children • us
9
2026-08-03 • via Nuitee
W
William • couple • us
1
Cons:

room cleanliness, front desk service

2026-08-02 • via Nuitee
K
kadeo90 • Business
2
Not well kept or maintained
Pros:

They had two elevators and one was out of order but they had no sign or heads up so everyone was waiting to pack in to one elevator like sardines for all 5 floors. At least the people at the desk were kind

2026-08-01 • via Tripadvisor
D
Danisha • couple • us
10
2026-07-25 • via Nuitee
P
Pablo • solo_traveller • us
8
2026-07-20 • via Nuitee
S
Stephanie • couple • us
9
2026-07-18 • via Nuitee
H
HyperOne • extended_group • us
9
Warm welcomes and great stay!
Pros:

Staff was friendly and helpful.
Breakfast was great.

Cons:

N/A

2026-07-14 • via Nuitee
M
Mary • couple • us
10
2026-07-14 • via Nuitee
A
Ajit • extended_group • us
8
2026-07-07 • via Nuitee
S
Sajorice • solo_traveller • us
9
Great and quick stay!
Pros:

I left my laptop charger and didn't realize it. After check out, I received a text stating what I left and asking if I wanted to pick it up, have it shipped, or have it discarded. I've never had a hotel do that before. 🥰 Breakfast was good. Rooms were clean and comfortable.

Cons:

There wasn't anything I didn't like.

2026-07-06 • via Nuitee
M
Mike • family_with_children • us
10
Pros:

The hotel was clean and the staff very friendly. The breakfast was delicious and the thing that put it over the top was you served bacon. That made my wife's day.

2026-06-27 • via Nuitee