Holiday Inn Express Hotel & Suites Ashland by IHG

Hotels
•
Holiday Inn Express
8 (450 reviews)
13131 Slone Court , Ashland , US
+1 541-201-0202

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly staff
Comfortable beds
Good breakfast and coffee
Convenient location
Clean rooms noted by several guests
Cons:
Multiple broken amenities (elevators, pool, ice machines, dryer)
Cleanliness issues in some rooms and common areas
Operational/safety concerns (gas leak handling) and room allocation problems
Unexpected charges (parking)
Pool often closed or dirty

Categories

Cleanliness
6.5
Mixed reports: several guests noted dirty floors, hair in sink, streaky mirrors and an unclean/green pool; a few reviews did state rooms/beds were clean.
Service
9.5
Multiple guests described staff as nice and breakfast staff helpful; despite some serious operational lapses mentioned (e.g., handling of a gas leak, room allocation issues), the prevailing comments praise front-desk and housekeeping interactions.
Location
9.5
Several guests mention a convenient location and proximity to local contacts; location was described positively and as a reason to choose the property.
Room Quality
8
Rooms were frequently described as comfortable with good beds by many guests, though some reported issues (loose TV mount, wet/dirty bathroom floor, initial rooms in poor condition).
Amenities
5.5
Significant amenity failures reported: elevators, pool, ice machines, dryer, pancake maker and other common-area equipment were broken or closed during stays.
Value for Money
7.5
Mixed value: good breakfast and comfortable beds noted, but unexpected charges (parking), room booking/assignment problems and amenity outages reduce perceived value.
Food and Beverage
9.5
Breakfast received strong praise multiple times (good selection, good coffee) though one mention noted limited coffee options at times.
Overall Experience
8
Overall mixed but leaning positive: friendly staff, comfortable beds and good breakfast balanced against multiple maintenance, cleanliness and amenity issues (including a serious gas incident) that negatively affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Indulge in Comfort and Convenience

Relax by the Pool: Enjoy a refreshing dip in the spacious indoor swimming pool or unwind in the soothing whirlpool during your stay.

Start Your Day Right: Delight in a delicious breakfast spread featuring cinnamon rolls, eggs, and cereals, accompanied by a complimentary morning paper.

Stay Active and Connected: Take advantage of the on-site fitness center with cardio equipment and stay connected with free Wi-Fi throughout the hotel.

Experience a perfect blend of relaxation and functionality at the Ashland Holiday Inn Express Hotel & Suites. Book your stay now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HTS

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 450 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 8
Amenities: 5.5
Value for Money: 7.5
Food and Beverage: 9.5
Overall Experience: 8
D
danielle • couple • us
8
Pros:

I loved that it was pet friendly on the first floor and the breakfast was great

Cons:

Could have been a little cheaper

2026-11-01 • via Nuitee
A
Alice • family_with_children • us
6
Decent
Pros:

Clean

Cons:

Charge for parking! Window shade was broke

2026-10-30 • via Nuitee
C
Christa • solo_traveller • us
1
Gas leak, alarmed fire department. Hotel did not evacuate guests prior to fire department finding gas leak. At check in
Pros:

Very little the worst

Cons:

Did not have room that was booked, charged for same rate for single king room that double king room

2026-10-25 • via Nuitee
S
Susan • solo_traveller • us
9
2026-10-21 • via Nuitee
T
Terry • couple • us
7
2026-10-15 • via Nuitee
S
Seaman • solo_traveller • us
4
Pros:

It close to my brother's home.

Cons:

The floor is dirty. The TV mount is loose.

2026-10-09 • via Nuitee
J
James • couple • us
9
2026-10-07 • via Nuitee
B
Brenda • solo_traveller • us
4
I suggest this hotel get everything into working order! We stay in a lot of of Holiday Inn expresses. This one was proba
Cons:

The elevators were broken and our room was on the third floor. We ask if there was another room available on a lower floor and there was not. We had to carry our luggage up to the third floor. Also, the icemakers were not working. I would not recommend this hotel until everything is in working order!

2026-08-31 • via Nuitee
S
Steven • solo_traveller • us
6
Pros:

Rooms were nice & clean. Very spacious.

Cons:

Elevator was broke
Pool.was broke
Clothes dryer was broke
Ice machine was broke
Pancake maker was broke
Non of this was posted on the website. We drove 5 hours and arrived at 10:45 pm just to be told they could refund us if we would like. There was nowhere else to go at that time of night.

2026-08-31 • via Nuitee
P
Peyton • family_with_children • us
8
Pros:

It was comfortable

2026-08-23 • via Nuitee
G
Glenn • solo_traveller • us
10
2026-08-17 • via Nuitee
M
MiKayla • family_with_children • us
9
2026-08-15 • via Nuitee
B
Brittany • solo_traveller • us
5
2026-08-13 • via Nuitee
C
cassie • solo_traveller • us
1
Cons:

Pool was not open the whole stay and everytime we asked someone about it there was a different answer about why it was closed and when it was opening. Room was never cleaned. Trash was never emptied

2026-08-10 • via Nuitee
D
DONNIE • extended_group • us
10
2026-08-10 • via Nuitee
I
Ian • couple • us
4
Pros:

The beds and the people was nice

Cons:

The first room we want in was nasty the floors was not moped and there was water on the ground and there was just a couple lights that worked ! And the pool was open the first night and it was nasty and not cleaned and it was green looking and we got in it for like a couple mins and it was nasty and really really cold the filters wasn’t working either and they finally closed it the next day and they told us they was going to clean it and never did !!! And was still dirty when we left !! Was really disappointed

2026-08-09 • via Nuitee
D
Davis • couple • us
10
2026-08-07 • via Nuitee
W
Whitney • couple • us
1
2026-08-06 • via Nuitee
S
SHELLEY • couple • us
7
The staff was nice the room & common areas could’ve been cleaner
Pros:

Good location -breakfast was good & good coffee

Cons:

Common areas need to be cleaner & room

2026-08-03 • via Nuitee
P
Phil • couple • us
4
2026-08-02 • via Nuitee