Holiday Inn Express & Suites Shawnee by IHG

Hotels
•
Holiday Inn Express
8.2 (133 reviews)
4909 N Union Ave, Shawnee, Oklahoma, 74804 , Shawnee , US
1-405-275-8880

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Facilities

Free breakfast
Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Outdoor pool - seasonal
ATM/banking
Conference space
Free breakfast
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast options
Cons:
Room odor issues
Slow tub drainage

Categories

Cleanliness
7.45
Some negative remarks regarding odors, particularly the dog smell, impacted perception of cleanliness.
Service
8.95
Multiple mentions of friendly and accommodating staff demonstrating excellent service.
Location
8.45
Great location close to shopping, positively mentioned in various reviews.
Room Quality
7.95
Generally spacious and clean rooms; however, one review described strong odors.
Amenities
8.45
Breakfast options were positively noted; well-maintained grounds are a plus.
Value for Money
7.95
Value perception seems solid, though slightly impacted by cleanliness concerns.
Food and Beverage
8.45
Highly appreciated breakfast quality and variety were frequently mentioned.
Overall Experience
7.95
Overall positive experience, though the odor issue slightly diminished satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:47

Property Description

Relaxation & Recreation - Indulge in our spa tub, 24-hour fitness center, and outdoor pool for the ultimate relaxation experience.

Convenience & Connectivity - Enjoy complimentary Wi-Fi, a 24-hour business center, and amenities like express check-out and dry cleaning services.

Delightful Dining - Start your day with a complimentary buffet breakfast and explore nearby dining options during your stay.

Discover all this and more at Holiday Inn Express & Suites Shawnee, an IHG Hotel. Book now to experience comfort and convenience in the heart of Shawnee!

Important information:

  • The seasonal pool will be open from May to September.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OKC

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 133 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.45
Room Quality: 7.95
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 7.95
L
Larry
6
Pros:

I purchased the hotel through hotels.com and paid for the cancellation feature. Our tournament was relocated 3 days prior over an hour away. I tried to cancel, but hotels.com said the hotel after 48 hours would t reimburse my prepaid money. I am very disappointed in hotels.com because I was only able to use the app to ask if I still had the room the day of. NO REPLY

We showed up to see if we had a room and we did to find There was leftover food and drinks in the fridge.

2025-10-12 • via Nuitee
J
John • family
10
Pros:

Clean room, friendly staff, nice pool, good area

2025-10-05 • via Nuitee
M
Michael • partner
10
Pros:

Liked that there was a variety of food places close to hotel. You could walk to Walmart across the street. Liked the hot breakfast buffet.

2025-10-04 • via Nuitee
N
Nicole
10
Pros:

Close to shopping in a great location

2025-09-28 • via Nuitee
D
Dana
10
Pros:

Staff was nice. Room was clean.

2025-09-27 • via Nuitee
E
Edward • partner
10
Pros:

AII. OF THE WORKERS THERE ARE FANTASTIC. THE GIRLS AT THE DESK WERE AMAZING AND THE LADY DOING THE BREAKFAST WAS INCREDIBLE AND THE GUY WHO WORKED HER DAY OFF WAS GREAT

2025-09-22 • via Nuitee
M
Monica
10
Pros:

The staff were fresh and new and still learning, but they maintained composure and stayed the course with their customer service, determination to meet everyone's needs, and friendliness. The hotel was very clean and the grounds were well kept. Breakfast was hot and ready to go at designated times with several options for differences in diets. It was quiet, safe and I enjoyed my stay. I will use them again as they are always consistently delivering cleanliness, customer care, and positive attitudes.

2025-09-22 • via Nuitee
H
HOWARD • family
10
Pros:

Front desk staff amazing at check in!

2025-09-21 • via Nuitee
E
Edward • partner
10
Pros:

The ladies at the front desk were incredible and the lady preparing the breakfast was awesome

2025-09-20 • via Nuitee
F
Fernando • family
10
Pros:

Very clean

2025-09-17 • via Nuitee
I
Isabela • family
10
Pros:

Stayed here with family. Its clean, staff was friendly, great rooms and comfy beds and pillows. Breakfast was great.

2025-09-14 • via Nuitee
V
Verified traveler
10
Pros:

Rarely do I post any negative reviews. This time I need to say that the dog smelled of dog or a pet. Dog scents are what I’m most familiar with, so assume it was a dog smell. I have allergies, so I struggled to get a good night’s rest. We tried to spray Lysol spray in the carpet, but it was of little help. In appearance, the room looked impeccable; but the smell was too strong. So sorry for a negative report.

2025-09-06 • via Nuitee
G
Gayathri
10
Pros:

Love the breakfast here. Excellent staff
John: 3v16

2025-08-22 • via Nuitee
P
PAMELA
8
Good Stay
Pros:

Breakfast had eggs, sausage, ham, biscuits, gravy, pancakes, cereal, yogurt, oatmeal typical but good options. Our tub was draining slow and backing up. Someone came and fixed it the day I reported it. Much appreciated. Great location

2025-08-14 • via Nuitee
M
Mike
6
That Smell....
Pros:

We were put in a first floor room that smelled awful. Musty and smelled like dirty feet. It was late so we just cranked the AC and dealt with it. We were initially planning to stay for 3 days, but went down the street to the Comfort Inn and it was cheaper and much cleaner.

2025-08-13 • via Nuitee
P
Pamela • family_with_children
10
Pros:

Rooms are spacious and clean, check in was quick and staff was very friendly. The hotel was close to shopping and restaurants.

2025-07-25 • via Nuitee
P
Penny • family
10
Pros:

Friendly staff

2025-07-24 • via Nuitee
R
Ron
10
Pros:

Very nice and accommodating staff

2025-07-21 • via Nuitee
E
Edwin R
10
Pros:

Clean

2025-07-13 • via Nuitee
B
Betty • partner
10
Pros:

Very clean. Close to interstate.

2025-07-07 • via Nuitee