Holiday Inn Express & Suites Shawnee by IHG

Hotels
•
Holiday Inn Express
8.1 (133 reviews)
4909 N Union Ave, Shawnee, Oklahoma, 74804 , Shawnee , US
+1 405-275-8880

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Facilities

ATM/banking
Conference space
Free breakfast
Safe-deposit box at front desk
Express check-out
Internet access in public areas - high speed
Smoke-free property
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk and breakfast staff
Clean appearance of rooms
Good hot breakfast with variety
Convenient location near shopping and Walmart
Comfy beds and spacious rooms
Quick check-in and responsive maintenance (e.g., tub fixed)
Cons:
Room odor issues (musty/dog smell) reported multiple times
Pool closed for repairs during stay (major disappointment for some)
Limited TV channel selection / no smart TVs
Leftover food found in fridge in at least one room
Booking/cancellation frustration via third-party (hotels.com) — affected some guests' experience

Categories

Cleanliness
7.2
Mostly reported as clean in appearance, but several guests noted strong odors (musty/dog smell) and one report of leftover food in the fridge, lowering the score.
Service
8.8
Consistently praised: front desk staff described as amazing, friendly and accommodating; breakfast staff singled out for positive service.
Location
8.8
Multiple mentions of being close to shopping, restaurants and a Walmart across the street; described as a great, convenient area.
Room Quality
7.9
Rooms noted as spacious with comfy beds and pillows, but occasional issues (slow-draining tub that was fixed, and odor problems) impacted the score.
Amenities
7.4
Hot breakfast available (positive), but a key amenity — the pool — was closed for repairs during a holiday weekend and TV channel selection was limited, reducing overall amenity satisfaction.
Value for Money
7.6
Generally acceptable value given cleanliness and service, though some guests noted higher cost for stays where the pool (a primary reason for booking) was unavailable and one guest found a cheaper, cleaner alternative nearby.
Food and Beverage
9
Breakfast repeatedly praised as hot, varied and well-staffed (eggs, sausage, ham, biscuits/gravy, pancakes, cereal, yogurt, oatmeal and more).
Overall Experience
8.1
Overall positive stays: quiet, safe, clean appearance and friendly staff; offset by occasional strong room odors and amenity interruptions (pool), leading to an overall solid but not exceptional experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Relaxation & Recreation - Indulge in our spa tub, 24-hour fitness center, and outdoor pool for the ultimate relaxation experience.

Convenience & Connectivity - Enjoy complimentary Wi-Fi, a 24-hour business center, and amenities like express check-out and dry cleaning services.

Delightful Dining - Start your day with a complimentary buffet breakfast and explore nearby dining options during your stay.

Discover all this and more at Holiday Inn Express & Suites Shawnee, an IHG Hotel. Book now to experience comfort and convenience in the heart of Shawnee!

Important information:

  • The seasonal pool will be open from May to September.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OKC

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 133 reviews
Cleanliness: 7.2
Service: 8.8
Location: 8.8
Room Quality: 7.9
Amenities: 7.4
Value for Money: 7.6
Food and Beverage: 9
Overall Experience: 8.1
L
Larry
6
Pros:

I purchased the hotel through hotels.com and paid for the cancellation feature. Our tournament was relocated 3 days prior over an hour away. I tried to cancel, but hotels.com said the hotel after 48 hours would t reimburse my prepaid money. I am very disappointed in hotels.com because I was only able to use the app to ask if I still had the room the day of. NO REPLY

We showed up to see if we had a room and we did to find There was leftover food and drinks in the fridge.

2025-10-12 • via Nuitee
J
John • family
10
Pros:

Clean room, friendly staff, nice pool, good area

2025-10-05 • via Nuitee
M
Michael • partner
10
Pros:

Liked that there was a variety of food places close to hotel. You could walk to Walmart across the street. Liked the hot breakfast buffet.

2025-10-04 • via Nuitee
N
Nicole
10
Pros:

Close to shopping in a great location

2025-09-28 • via Nuitee
D
Dana
10
Pros:

Staff was nice. Room was clean.

2025-09-27 • via Nuitee
E
Edward • partner
10
Pros:

AII. OF THE WORKERS THERE ARE FANTASTIC. THE GIRLS AT THE DESK WERE AMAZING AND THE LADY DOING THE BREAKFAST WAS INCREDIBLE AND THE GUY WHO WORKED HER DAY OFF WAS GREAT

2025-09-22 • via Nuitee
M
Monica
10
Pros:

The staff were fresh and new and still learning, but they maintained composure and stayed the course with their customer service, determination to meet everyone's needs, and friendliness. The hotel was very clean and the grounds were well kept. Breakfast was hot and ready to go at designated times with several options for differences in diets. It was quiet, safe and I enjoyed my stay. I will use them again as they are always consistently delivering cleanliness, customer care, and positive attitudes.

2025-09-22 • via Nuitee
H
HOWARD • family
10
Pros:

Front desk staff amazing at check in!

2025-09-21 • via Nuitee
E
Edward • partner
10
Pros:

The ladies at the front desk were incredible and the lady preparing the breakfast was awesome

2025-09-20 • via Nuitee
F
Fernando • family
10
Pros:

Very clean

2025-09-17 • via Nuitee
I
Isabela • family
10
Pros:

Stayed here with family. Its clean, staff was friendly, great rooms and comfy beds and pillows. Breakfast was great.

2025-09-14 • via Nuitee
V
Verified traveler
10
Pros:

Rarely do I post any negative reviews. This time I need to say that the dog smelled of dog or a pet. Dog scents are what I’m most familiar with, so assume it was a dog smell. I have allergies, so I struggled to get a good night’s rest. We tried to spray Lysol spray in the carpet, but it was of little help. In appearance, the room looked impeccable; but the smell was too strong. So sorry for a negative report.

2025-09-06 • via Nuitee
G
Gayathri
10
Pros:

Love the breakfast here. Excellent staff
John: 3v16

2025-08-22 • via Nuitee
P
PAMELA
8
Good Stay
Pros:

Breakfast had eggs, sausage, ham, biscuits, gravy, pancakes, cereal, yogurt, oatmeal typical but good options. Our tub was draining slow and backing up. Someone came and fixed it the day I reported it. Much appreciated. Great location

2025-08-14 • via Nuitee
M
Mike
6
That Smell....
Pros:

We were put in a first floor room that smelled awful. Musty and smelled like dirty feet. It was late so we just cranked the AC and dealt with it. We were initially planning to stay for 3 days, but went down the street to the Comfort Inn and it was cheaper and much cleaner.

2025-08-13 • via Nuitee
P
Pamela • family_with_children
10
Pros:

Rooms are spacious and clean, check in was quick and staff was very friendly. The hotel was close to shopping and restaurants.

2025-07-25 • via Nuitee
P
Penny • family
10
Pros:

Friendly staff

2025-07-24 • via Nuitee
R
Ron
10
Pros:

Very nice and accommodating staff

2025-07-21 • via Nuitee
E
Edwin R
10
Pros:

Clean

2025-07-13 • via Nuitee
B
Betty • partner
10
Pros:

Very clean. Close to interstate.

2025-07-07 • via Nuitee