Holiday Inn Hotel & Suites Ann Arbor University of Michigan Area by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (403 reviews)
3155 Boardwalk Drive , Ann Arbor , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast options
Cons:
Cleanliness issues
Room maintenance problems
Value for money concerns

Categories

Cleanliness
7.84
Multiple reviews noted stained bathtubs and cleanliness issues.
Service
9.31
Staff were friendly and responsive to issues raised in several reviews.
Location
8.85
Location was praised as convenient in multiple reviews.
Room Quality
7.8
There were complaints about room maintenance and issues with the facilities.
Amenities
7.33
Some amenities like missing items in the room and issues with towels were noted.
Value for Money
7.29
Some comments about price gouging and lack of sufficient services compared to cost.
Food and Beverage
8.34
Breakfast was convenient with a decent spread according to some reviews.
Overall Experience
8.81
Despite some negatives, many guests expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:14

Property Description

Convenient Location and Amenities

Located just off Interstate 94, Holiday Inn Hotel & Suites Ann Arbor University of Michigan Area is a short stroll from Briarwood Mall. The hotel boasts a heated indoor pool, a well-equipped gym, and an inviting on-site restaurant.

Comfortable Rooms with Modern Features

Each guest room is furnished with a microwave, fridge, and coffee maker for added convenience. Enjoy cable TV with pay movies, a spacious desk, and a cozy seating area in every room.

Dining and Business Options

Indulge in delicious American cuisine at the Toast to Toast Restaurant, open for breakfast and dinner. For business travelers, take advantage of the on-site business center and meeting rooms available at your disposal.

Experience comfort and convenience at Holiday Inn Hotel & Suites Ann Arbor University of Michigan Area. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DTW

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$15 per person per night when using an available cot.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    People no matter the age stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 403 reviews
Cleanliness: 7.84
Service: 9.31
Location: 8.85
Room Quality: 7.8
Amenities: 7.33
Value for Money: 7.29
Food and Beverage: 8.34
Overall Experience: 8.81
T
Tyler • family_with_children • us
10
2026-04-14 • via Nuitee
C
Cristina • solo_traveller • us
10
2026-04-13 • via Nuitee
K
karen • solo_traveller • us
3
Pros:

Size of room and layout

Cons:

Heat did not work in room staff was rude

2026-04-06 • via Nuitee
L
Leah • family_with_children • us
3
Pros:

The room had enough room and space.

Cons:

We weren't able to use the 25 dollar credit per adult each day. They said it didn't include the restaurant, breakfast, or bar. They said it only included the snack area. If I would have known they wouldnt honor the voucher, I would have upgraded to include breakfast...the pool was not heated and was around 75 degrees. They never fixed it or really sent anyone to look at it

2026-04-04 • via Nuitee
S
Soroya • solo_traveller • us
10
Pros:

Very clean and the young lady and man at the front desk was so amazing and
Accommodating. We came on an emergency flight and need a place to stay. The guy assisted my mom and I, while ensuring she was in a close room due to her being unable to walk. I will definitely be back to this location.

Cons:

Everything was great!

2026-03-26 • via Nuitee
M
Margaret • family_with_children • us
10
Enjoyable
Pros:

JSON was amazing, very professional and welcoming to all guest.

2026-03-23 • via Nuitee
P
Payton • family_with_children • us
8
2026-03-22 • via Nuitee
B
Barranco • family_with_children • us
2
Go somewhere else if u have kids or drink coffee
Pros:

Had room for a larger family. This is about literally the only thing I liked here. The number of people able to sleep here was good.

Cons:

The pool was the main reason I chose this one and room sizes for the family. The indoor pool was freezing 🥶. Our keys didn't even work for a while eventually a couple hrs later they did but didn't even matter then because the water was so cold and it was late. Have a complimentary breakfast but run out of silverware and food and coffee quickly. Not staffs fault understaffed. Elevators squeaky and wonder every ride if it's going to trap u lol. No seats outside for smoking or vaping. Price for rooms was high for the service and atmosphere. A room to sleep x6 and they gave us one roll of toilet paper and like 5 Kleenex x2 coffees with 1 sugar 😡. I never get to go on vacation and wasted my time off at this place a terrible mistake. Thought about getting a refund and getting another one but already had family on their way over. 1 tiny trashcan again for large families. And to top it off couldn't even get wifi to work on x5 kids Nintendo switches! This place was awful biggest waste of my $ all year! If u r traveling for business can't swim and don't have kids and drink coffee who knows maybe ul like it but I hated it. I don't usually leave awful reviews but they pretty much ruined my vacation plans to the fullest to the extent. Would prefer to sleep in my car then go here again. Some of the USB ports didn't work. Only one bathroom x2 doors and one roll of toilet paper.

2026-03-15 • via Nuitee
P
Perez • family_with_children • us
10
2026-03-13 • via Nuitee
M
Merrilee • couple • us
4
Minor annoyances in the greater scheme of things, but enough to make me avoid this place next trip
Pros:

Property overall was fine, staff was friendly

Cons:

Woke Sunday morning to a dead phone because the outlet by the bed was either dead or not activated. Went to make coffee, only decaf pods. Went to take a shower, tub rusty. Headed downstairs to get real coffee, maybe a slice of toast or a yogurt, saw a sign that breakfast could be had for 12.99 or something ridiculous like that

2026-02-23 • via Nuitee
W
Will • family_with_children • pt
9
Pros:

The staff at the front desk was super helpful

2026-02-22 • via Nuitee
M
mauro • family_with_children • ca
6
Good option in great location
Pros:

Early check in

Cons:

Non responsive staff
Lack of respect for guests

2026-01-19 • via Nuitee
D
David • family_with_children • us
3
Cons:

The check in was a disaster, nobody at property late at night. Very poor security etc.

2026-01-19 • via Nuitee
T
Tama • solo_traveller • us
5
Less than ok!
Pros:

Close to my location

Cons:

I didn’t get the room I reserved. They actually upgraded me but unfortunately the room had a leak in the shower!! When the room above took a shower it RAINED into our shower!!!!’ The ceiling had definite water damage!! This has been happening prior to our stay!!! We could not shower unless you want ceiling dust etc!!!

2026-01-19 • via Nuitee
B
Bobby • couple • us
7
Pros:

We did not eat breakfast, usually it comes with the stay. That was a bad deal

Cons:

We did not eat breakfast, usually it comes with the stay. That was a bad deal

2026-01-19 • via Nuitee
H
hamid reza • couple • us
9
Very Good
2026-01-19 • via Nuitee
M
McBigDogMom88 • Couples
10
Great stay
Pros:

Everyone was great and friendly, especially Cody! Loved the beer on tap in the restaurant. Made things real convenient

2025-12-24 • via Tripadvisor
D
David • solo_traveller • us
10
very good stay.
Pros:

Staff...warm pastries at breakfast!

Cons:

Side door to parking didn't always work with my key card.

2025-12-02 • via Nuitee
J
Jasmin • extended_group • sg
6
Pleasant
Pros:

The staff are friendly and quick to action. There were issues in the room assigned to me and they changed me to another room which was perfect. Breakfast was convenient and had a sufficient spread.

Cons:

The heater in my room was not working. The remote control for the television was missing. Plus the bath tub had brown stains inside.
The staff was friendly and immediately sent a technician to look at the heater. It was broken and they found me another room. The second room was good.

2025-12-02 • via Nuitee
2
259alexiss • Family • Dallas, Texas
2
If I could give 0 stars I would
Pros:

I booked a room for my family (2 young kids included) over Thanksgiving and through the weekend for the Michigan Ohio state game. Our plans later changed and I called the day I changed my flight to make sure I could keep my hotel reservation knowing I wouldn’t be there for a few days. I was told yes. I called again the Monday before our stay and again reminded them I wouldn’t be there the original date, but instead Friday. Don’t give away our room. I was told it was noted and all would be fine. Show up, no room, the guy tells me it’s weird I didn’t get a call or email. I rechecked, no call no email. They assured me I’d get my points back. I don’t want points, I want my room. He said he could contact his manager but she would say the same thing. Their hands are tied. I said call anyway, he pretended to text with her and literally did nothing to help. Said we could hang out in the lobby to see if anyone no showed. I will be closing my IHG card because status is pointless.

2025-11-28 • via Tripadvisor