Holiday Inn Express Hotel & Suites El Paso I-10 East by IHG

Hotels
•
Holiday Inn Express
8.9 (134 reviews)
11825 Gateway Blvd W, El Paso, Texas, 79936 , El Paso , US
+1 915-590-3200

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Facilities

Elevator
Conference space
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Internet access in public areas - high speed
Smoke-free property
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Very clean rooms (many mentions)
Comfortable beds and pillows
Excellent breakfast with good variety
Convenient location / easy off-exit access
Quiet atmosphere
Spacious rooms for families
Complimentary fresh coffee throughout the day
Cons:
Occasional maintenance issues in rooms (bath spout, door, USB socket)
Isolated cleanliness problems (bathtub stain, shower/yellow stains)
Old/wet carpet smell reported in some rooms
Jacuzzi/outdoor amenity closed for repair
Slow elevators
Parking overspray from sprinklers and minor parking inconvenience
Some guests find price a bit high

Categories

Cleanliness
8.2
Many guests explicitly praise cleanliness and spotless rooms/bathrooms, but several reports note a large bathtub stain, some shower discoloration and an old/wet carpet smell in some rooms; overall slightly below perfect.
Service
9.5
Consistently strong positive mentions: front desk and desk clerks described as friendly, attentive, helpful and going above and beyond; multiple guests said they would return because of the staff.
Location
9
Several guests called the location great and convenient (near I-10, right off the exit); well suited for road-trip stops and easy access.
Room Quality
8.6
Rooms noted as comfortable, spacious for families, and beds/pillows highly praised, but some maintenance issues were reported (bath spout, bathroom door, USB socket, missing mirror), plus occasional odors and slow elevators affecting the experience.
Amenities
8.9
Breakfast and all-day coffee praised frequently and considered a strong point; however the jacuzzi was out of service for repairs for some guests, so amenities are very good with a minor drawback.
Value for Money
8.6
Most guests felt the stay was worth it and would return, though a few mentioned it was a little expensive and one guest suggested newer options might offer more value.
Food and Beverage
9.4
Repeated positive comments about breakfast (excellent, great variety, fantastic) and complimentary coffee throughout the day; food/beverage is a clear strength.
Overall Experience
9
Overall sentiment is very positive: many guests described restful, comfortable stays and plan to return, tempered by occasional maintenance/cleanliness issues for a minority of stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Recreational Opportunities
Indulge in the indoor pool, spa tub, or the 24-hour fitness center for a rejuvenating experience.

Dining and Breakfast
Savor treats from the snack bar/deli and enjoy a complimentary continental breakfast on weekdays and weekends.

Featured Amenities
Benefit from the business center, dry cleaning services, and conference space while enjoying free Wi-Fi and parking facilities.

Book now for an unforgettable stay at Holiday Inn Express Hotel & Suites El Paso I-10 East, an IHG Hotel.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ELP

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.9
Based on 134 reviews
Cleanliness: 8.2
Service: 9.5
Location: 9
Room Quality: 8.6
Amenities: 8.9
Value for Money: 8.6
Food and Beverage: 9.4
Overall Experience: 9
L
Leticia • family
10
Pros:

Good breakfast! Nice hotel!

2025-10-13 • via Nuitee
R
Rieko • family
10
Pros:

Front desk staff were very friendly and helpful. We enjoyed the stay!

2025-09-21 • via Nuitee
P
Patricia • partner
10
Pros:

Staff were super friendly/attentive. Fresh coffee provided throughout the day.
Breakfast was good, a nice variety.

2025-09-14 • via Nuitee
S
Salvador • family
10
Pros:

Best place to be!

2025-09-13 • via Nuitee
E
Erika • family_with_children
10
Pros:

Staff was friendly

2025-09-07 • via Nuitee
P
Pete • partner
10
Pros:

Needed a little maintenance done around the room. Example: bath sprout needed attention, bathroom door needed attention, USB socket needed attention. Staff our friendly and rooms very clean! Breakfast was excellent. Had a great time staying there!! 😊👍

2025-09-02 • via Nuitee
R
ROBERTO
10
Pros:

Excellent

2025-08-18 • via Nuitee
M
Marisa
10
Great place, clean and friendly
Pros:

Facility is clean, staff is friendly, beds and pillows comfortable, suite was up to our standards. Only downside was, there was no mirror in our bathroom. No other suite of offer, so a discount was provided.

2025-08-04 • via Nuitee
M
Maribel
10
Pros:

The room was very clean.

2025-07-30 • via Nuitee
E
Enrique • family
10
Pros:

Already planning my next stay here!

2025-07-28 • via Nuitee
R
Rachel • family
10
Pros:

Great stay. Room was nice and comfortable.

2025-07-25 • via Nuitee
D
Derek • partner
10
Pros:

Great place to relax on a long trip

2025-07-14 • via Nuitee
J
Jesus
10
Returning!!
Pros:

Amazing very comfortable clean and quiet!!

2025-07-14 • via Nuitee
R
Rosa
10
Pros:

Great location!

2025-07-10 • via Nuitee
B
Britzia • family
10
Pros:

We had an amazing and restful night

2025-07-08 • via Nuitee
J
Jorge
10
Pros:

Very Quiet atmosphere

2025-07-04 • via Nuitee
L
Luz
10
Pros:

.

2025-06-30 • via Nuitee
N
Nancy • family_with_children
10
Pros:

Great customer service, clean very attentive they go above and beyond to help you

2025-06-22 • via Nuitee
W
William
8
Pros:

Do not park against the back wall in the parking lot. There is overspray from the sprinkler system that will cover your car overnight.

2025-06-22 • via Nuitee
R
Rashmikant
10
Pros:

Clean and calm.

2025-06-19 • via Nuitee