Holiday Inn Express Hotel and Suites Natchitoches by IHG

Hotels
•
Holiday Inn Express
8.5 (239 reviews)
5137 University Parkway , Shamard Heights , us
+1 318-354-9911

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Good breakfast
Friendly staff
Perfect location
Cons:
Cleanliness issues
Room quality inconsistent

Categories

Cleanliness
6.5
The bathroom had a moldy smell and chemical odors that were not addressed properly.
Service
9.5
Staff was friendly and accommodating, although there were issues with check-in and training.
Location
9.5
The location was perfect and convenient for guests visiting the university.
Room Quality
7.5
Some complaints about room conditions, including stains and broken fixtures.
Amenities
8.5
Good breakfast and nice pool, but some amenities were not functioning properly.
Value for Money
9
Generally good but some felt it was overpriced during festival times.
Food and Beverage
8.5
Good breakfast options but some items were unavailable.
Overall Experience
9
Mixed feelings due to room issues, but generally a good stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:27

Property Description

Convenient Location: Nestled between Alexandra and Shreveport in Natchitoches, Louisiana, our hotel offers the perfect blend of tranquility and accessibility.

Comfortable Accommodations: Relax in our guest rooms equipped with a microwave, coffee maker, and small fridge. Wind down while watching your favorite shows on the TV with cable channels.

Amenities Galore: Stay productive at our fully-equipped business center, or unwind at the fitness center and outdoor pool.

Experience the best of Natchitoches with Northwestern State University just a 5-minute drive away and the Natchitoches Historic District within 2 miles. Book your stay at Natchitoches Holiday Inn Express today!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AEX

Location

Guest Reviews

8.5
Based on 239 reviews
Cleanliness: 6.5
Service: 9.5
Location: 9.5
Room Quality: 7.5
Amenities: 8.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
N
Natalie • couple • us
10
Great stay
Pros:

Clean

Cons:

N/a

2026-08-31 • via Nuitee
C
Crystal • family_with_children • us
10
2026-08-28 • via Nuitee
D
Dylan • couple • us
8
Will return in the future
Pros:

Brooke(Brook) and Nate were exceptional. They were very energetic and very eager to assist with anything. They were very nice and friendly with my little girl as well.

2026-08-23 • via Nuitee
S
Stefano • solo_traveller • fr
8
Bien
Pros:

Amabilité du personnel

Cons:

Petit déjeuner peu varié

2026-08-09 • via Nuitee
E
Elward • solo_traveller • us
10
Pros:

Very quiet

2026-08-03 • via Nuitee
B
Beverly • couple • us
3
Air unit quit had to be moved. Room we were moved to the door was defective. Couldnt get in.
Pros:

It was ok!
At least it was offered!
Bacon was good!

Cons:

N/A

2026-06-23 • via Nuitee
B
Brad • couple • us
7
2026-06-19 • via Nuitee
K
Kyley • couple • us
10
Pros:

The bed was very comfortable and the breakfast was great. Very clean.

2026-06-11 • via Nuitee
P
Patrick • family_with_children • us
8
Plenty of clean space in an easy location.
Pros:

Family of 5 stayed for a quick overnight stay on our trip. We had a pack-and-play for the baby that we set up and still had plenty of space to use the room. Even with bags, we were able to use the sofa and sitting areas. Even set up a little play space for the baby. Decent breakfast was included and had plenty of options that should cover everyone.

Cons:

The only downside was the first room we were in had a smell because the carpet was wet by the window. Went to desk and a man said he could move us, but all the rooms on frontside of the building would be like that since it was a heavy storm that day. Almost made it seem silly that we wanted to try a different room. A lady also at the desk was polite and moved us to the room next door on the same side and there was no issue.

2026-06-10 • via Nuitee
C
Carl • solo_traveller • us
8
2026-06-10 • via Nuitee
D
Dyce • solo_traveller • au
9
Positive
Pros:

It was better than expected

Cons:

All good

2026-06-08 • via Nuitee
G
Gary • solo_traveller • us
10
2026-06-08 • via Nuitee
R
Ravon • couple • us
5
Average except :/
Pros:

Overall experience was typical for the stay. Staff friendly enough and the breakfast was good.

Cons:

The bed was comfortable enough but the blanket had a body odor to it. It definitely had not been washed. The carpet was very dirty.

2026-06-08 • via Nuitee
S
Samantha • family_with_children • us
6
Nice but due to cleanliness or lack of I would probably skip this hotel in the future
Pros:

Convenient and the staff was nice

Cons:

Not cleaned well in the actual room

2026-05-25 • via Nuitee
G
Gallien Hardy • couple • us
10
A statement that I have to come back
Pros:

Very polite, made us feel at home

2026-05-21 • via Nuitee
K
Kathi • solo_traveller • us
8
2026-05-20 • via Nuitee
F
Fontenot • family_with_children • us
8
2026-05-18 • via Nuitee
P
philippe • solo_traveller • fr
10
Pros:

Tout était parfait

2026-05-05 • via Nuitee
G
Gael • couple • fr
9
2026-04-24 • via Nuitee
C
COREY • solo_traveller • us
9
We enjoyed our stay! We will be back
Pros:

Easily accessible, comfy beds, great staff. Loved the dove body products in the bathrooms and the option of a pull out couch for the kids.

Cons:

Bathroom could have been a little cleaner or updated.

2026-04-20 • via Nuitee