Holiday Inn Express Hotel & Suites Chicago South Lansing by IHG

Hotels
•
Holiday Inn Express
8.1 (170 reviews)
2323 172nd Street , Lansing , US
+1 708-418-1188

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Quiet rooms
Comfortable rooms
Polite and courteous staff
Exercise room
Overall positive/excellent stays
Cons:
Location difficult to access (mixed feedback)
Curt reception and delays handing over rooms
Delayed housekeeping / towels not provided promptly
No nearby EV charging stations
Breakfast issues (watered-down juices, broken pancake machine, occasional lack of eggs)

Categories

Cleanliness
7.6
Rooms are generally reported as clean and comfortable, but at least one guest experienced delayed housekeeping (room not made up and towels delayed for two days), so cleanliness is slightly below average.
Service
7.9
Mixed service: several guests praised polite and courteous staff, but there are reports of curt reception staff and delays handing over rooms at arrival.
Location
7.6
Mixed feedback: some guests note a very good location, while others find the property difficult to access, resulting in a slightly below-average location score.
Room Quality
8.8
Rooms are described as quiet, clean and comfortable; room quality is one of the stronger aspects mentioned by guests.
Amenities
8.5
Amenities like the exercise room are positively cited, but lack of nearby EV charging stations is a noted shortfall—overall amenities are slightly above average.
Value for Money
8.1
Not specifically mentioned in reviews; assigned standard quality for this hotel tier.
Food and Beverage
6.9
Breakfast received multiple complaints: watered-down juices, a malfunctioning pancake machine, occasional lack of eggs—breakfast quality is notably below average despite a tidy serving area.
Overall Experience
9.4
Overall sentiment is positive with several guests describing their stays as great or excellent; positive room quality and courteous staff outweigh service and breakfast issues in guests' general impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
Situated just off the Tri-State Tollway and a short drive from Lansing Municipal Airport, Holiday Inn Express Hotel & Suites Chicago South Lansing offers easy access for travelers.

Comfortable Accommodations
Each room at the hotel comes with free Wi-Fi, cable TV, a refrigerator, and a microwave, ensuring a cozy stay. Guests can also make use of the work desk provided in every room.

Great Amenities
Enjoy the indoor pool and fitness center during your stay. The hotel also boasts a 24-hour front desk, business center, and guest laundry facilities for added convenience.

Book your stay at Holiday Inn Express Hotel & Suites Chicago South Lansing now for a memorable and hassle-free experience.

Important information:

Please note the property is undergoing renovation and guests may experience dust and noise. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 170 reviews
Cleanliness: 7.6
Service: 7.9
Location: 7.6
Room Quality: 8.8
Amenities: 8.5
Value for Money: 8.1
Food and Beverage: 6.9
Overall Experience: 9.4
M
Melinda • family_with_children • us
10
2026-11-02 • via Nuitee
C
Catherine • couple • us
9
2026-10-30 • via Nuitee
S
Sandipan • solo_traveller • us
10
Pros:

Great

Cons:

Location is difficult to accwss

2026-09-12 • via Nuitee
G
Gwendolyn • couple • us
10
2026-09-08 • via Nuitee
V
Veronica • family_with_children • us
8
Está bien solo ese pequeño detalle
Pros:

La ubicación está en un lugar muy bueno

Cons:

Cuándo llega uno a la recepción, son muy cortantes y no entregan los cuartos cuando uno llega aunque ponga la hora de llegada

2026-09-08 • via Nuitee
L
Lucretia • family_with_children • us
8
A excellent stay
Pros:

The room and it's so quiet

2026-08-25 • via Nuitee
D
Dwight • couple • us
8
My stay was great other than it taking two days to get my room made up and fresh towels.
Pros:

Cleanliness

Cons:

No EV charge stations close

2026-08-25 • via Nuitee
V
Vincent • solo_traveller • us
9
2026-08-24 • via Nuitee
L
latonya • couple • us
10
2026-08-21 • via Nuitee
B
Barbara • couple • us
8
My overall day was good
Pros:

The staff was polite and courteous. I enjoyed the exercise room. Rooms were clean and comfortable.

Cons:

The breakfast was fair. The breakfast juices seem to be watered down. The pancake machine was not working properly. There were mornings that there were no eggs. The breakfast area was very clean and organized.

2026-08-04 • via Nuitee
M
Mycrystal • solo_traveller • us
7
2026-06-18 • via Nuitee
E
Eboni • family_with_children • us
6
2026-06-10 • via Nuitee
D
Delvin • solo_traveller • us
10
2026-05-08 • via Nuitee
R
Ronniesha • couple • us
10
Very comfortable clean
Pros:

Front desk staff was sweet and very helpful

Cons:

Nothing

2026-04-18 • via Nuitee
S
Stavon • couple • us
10
2026-03-29 • via Nuitee
O
Ora • couple • us
10
2026-03-20 • via Nuitee
J
Johnny • couple • us
9
2026-03-15 • via Nuitee
S
Shilay • family_with_children • us
10
2026-03-09 • via Nuitee
D
Dejan • solo_traveller • us
10
Pros:

All. :)

Cons:

ALL. :)

2026-01-26 • via Nuitee
K
Kerry • couple • us
10
2026-01-19 • via Nuitee