Holiday Inn Express Hotel & Suites Eugene Downtown - University by IHG

Hotels
Holiday Inn Express
9 (542 reviews)
2117 Franklin Boulevard , Eugene , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Comfortable beds
Good breakfast options
Friendly staff
Clean facilities
Cons:
Issues with room cleanliness
Broken amenities
Attentiveness of front desk staff

Categories

Cleanliness
8.14
Several reviews highlight cleanliness as a positive but note specific issues like a hairball in the sheets, which lowered the rating.
Service
9.61
Many reviews praise the friendly and helpful staff, contributing to a high service rating.
Location
9.15
Multiple reviews appreciate the convenient location, particularly for events at the nearby university.
Room Quality
9.1
Rooms are frequently described as comfortable, though issues like broken amenities were noted.
Amenities
8.63
Amenities like the pool and breakfast options received positive mentions, but some guests experienced issues with the hot tub.
Value for Money
9.09
Value is seen as good among guests given the quality and amenities provided.
Food and Beverage
9.14
Breakfast offerings are frequently mentioned as excellent and varied.
Overall Experience
9.11
Most guests enjoyed their stay, highlighting overall satisfaction despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:05

Property Description

Convenient Location near University of Oregon
Experience comfort and convenience at Holiday Inn Express Hotel & Suites Eugene Downtown – University, just 1 mile from the University of Oregon.

Relaxing Amenities
Unwind in our indoor pool and hot tub, enjoy a cocktail at the lounge, and start your day with a complimentary continental breakfast. Our rooms feature modern amenities including free Wi-Fi, microwave, refrigerator, and coffee maker. Upgrade to a suite for a luxurious spa bath experience.

Business and Leisure Facilities
Our hotel offers a 24-hour reception, guest launderette, and a business centre with fax and photocopying services. Explore nearby attractions like Fifth Street Public Market, Valley River Center, and Sweet Cheeks Winery.

Book your stay now and indulge in a perfect blend of comfort and convenience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EUG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 542 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.15
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
C
Cara solo_traveller us
10
2026-05-16 via Nuitee
K
Kathryn family_with_children us
10
Pros:

Friendly staff, beautiful room

Cons:

Na

2026-05-16 via Nuitee
J
Jennifer couple us
5
Mediocre
Pros:

The property was clean and the bed was comfy

Cons:

Recently visited for mom’s weekend. I am not the type of person to complain but….The walls are very thin. They have quiet hours from 10pm- 6am. In my opinion the morning hours should be extended. There was a family above us with a young child that was constantly running back and forth and jumping off the beds. You could even hear the dad join in on the “fun”. I can handle the loud talking and tv boarding but not the loud thuds that would jolt me out of my sleep and constant running back and forth. I even took a video of it because it was SO loud. Management refused to give them a courtesy call. Finally on Sunday morning I had enough. At 6:05 am I called the front desk again asking them to do a curtesy call and they refused. I went up to the 4th floor and I kid you not you could hear them from the elevator (they were 6 rooms down the hallway). I politely spoke with the mom and she was apologetic. They weren’t that quiet afterwards but she said they were checking out at 7 am, which was my saving grace. For the amount of money I paid, I don’t think I’d stay here again.

2026-05-16 via Nuitee
C
Cristina couple us
10
Pretty much enough towels,good shampoo and conditions Dove
Pros:

Everything !

Cons:

No issues at all

2026-05-14 via Nuitee
D
Douglas solo_traveller us
10
2026-05-12 via Nuitee
P
Pinder Nahal family_with_children us
1
Dont stay if you looking for a tentative staff
Pros:

location to school.

Cons:

Staff is poorly trained, for two nights in a row our room was not cleaned. we were outside our room for 8+ hrs and both nights they failed to clean the room.

2026-05-12 via Nuitee
C
Corrina couple us
10
2026-05-07 via Nuitee
J
Joshua solo_traveller us
8
2026-05-06 via Nuitee
D
Debbie couple us
8
2026-04-24 via Nuitee
M
Mary couple us
8
2026-04-23 via Nuitee
A
Alysha extended_group us
9
Perfect!!
2026-04-21 via Nuitee
M
Mary L solo_traveller us
10
Mary Thegg
Pros:

We a had another good room this time 1 that didn't flood our bthrm floor,we loved the hitting in here,

Cons:

Breakfast who ever the 2 employees were a little rude I was waiting for more biscuits with the gravy,when they brought them out nobody told me they were ready,all the girl's that had game's went in took all oof them so when I went back into get some they were gone,it would have been nice if the employees would have asked who wanted some before the others took them

2026-04-19 via Nuitee
M
Margaret Susan couple us
9
Very good stay.
2026-04-17 via Nuitee
B
Bruce couple us
9
2026-04-13 via Nuitee
J
Julie couple us
6
Pros:

It was clean

Cons:

Our room key had to be changed out a few times 🫩. The drain in the bath tub did not drain well.

2026-04-13 via Nuitee
S
Steven family_with_children us
6
Pros:

Was clean and comfortable

Cons:

There was a smell of the swimming pool chlorine throughout the hotel, particularly on the lobby level and on our floor either the same chlorine odor or strong smell of cleaning/bleach in the hallway and our room.

2026-04-13 via Nuitee
J
Joselyn family_with_children us
8
2026-04-08 via Nuitee
D
DAWN family_with_children us
9
Very good except for the pool
Pros:

The breakfast was great!

Cons:

The main problem we encountered during our stay was the overwhelming smell of chemicals in the pool area. My grandson and his friend both got sick, throwing up, and had to leave the pool. I think it was very dangerous for anyone to be in that area..

2026-04-04 via Nuitee
J
Jean couple us
4
Ok. Bring ear plugs.
Pros:

Continental breakfast was better than most hotels.

Cons:

Walls were paper thin. Could hear neighbors talking.

2026-04-02 via Nuitee
A
Angela family_with_children us
8
Pros:

Beds were super comfy, room was gorgeous.

Cons:

It was not cleaned well. Random hairs around the bathroom and around the coffee pot area, the tables were sticky, the tub and shower walls looked like they hadn't been cleaned in weeks, and there was still old food left in the freezer from a previous guest.

The gentleman the night we checked in was not very informative. Very vague on telling us where to go.

2026-04-01 via Nuitee