Holiday Inn Express Hotel & Suites San Dimas by IHG

Hotels
•
Holiday Inn Express
7.9 (212 reviews)
485 West Arrow Highway , San Dimas , US
+1 909-305-2323

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good breakfast / lots of variety
Friendly, accommodating staff
Clean and large rooms (reported by several guests)
Convenient location
Good coffee and food
Cons:
Serious cleanliness issues reported by some guests
Uncomfortable bed / only one chair in some rooms
Loud air conditioning
Old/run down appearance (dirty walls, chipped paint)
Perceived poor value for price by some guests
Noise from other guests at night

Categories

Cleanliness
5.5
Mixed but leaning negative: several guests praised clean rooms, but at least one guest reported extremely poor cleaning and very dirty conditions; overall cleanliness considered below average.
Service
9.8
Strong positive: staff repeatedly described as very nice, accommodating and helpful (resolved TV issue, offered compensation and room moves); multiple guests praised the friendly service.
Location
9
Positive: location cited as a pro and guests noted it was close to where they needed to be.
Room Quality
6.5
Mixed: several guests reported clean, large and comfortable rooms, but others complained about uncomfortable beds (too high), only one chair, loud air conditioning, and signs of wear (dirty walls, chipped paint).
Amenities
8.8
Above average: breakfast offerings are consistently praised and varied; limited mention of other amenities (microwave-style breakfast items, minimal in-room seating) but overall amenities considered good for the price tier.
Value for Money
6.2
Below average: at least one guest explicitly felt the property was not worth the price (cheap-feeling room, dirty walls, motel-like impression), indicating value concerns.
Food and Beverage
9.5
Strongly positive: breakfast described as wonderful with lots of variety, coffee and food praised by multiple guests.
Overall Experience
7.9
Mixed overall: several guests would book again and call the stay perfect or praise staff/food, while others report average experiences or serious cleanliness/value issues; net experience aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
Located adjacent to San Dimas Station Mall and just 1.2 miles from Raging Waters Water Park, our hotel offers easy access to popular attractions.

Comfortable Accommodations
Relax in spacious rooms equipped with a 37-inch flat-screen TV, microwave, refrigerator, and coffee maker. Enjoy free Wi-Fi and a sofa bed in every room.

Fantastic Amenities
Take advantage of our outdoor pool, hot tub, and business center with fax/copy services. Guests also enjoy complimentary buffet breakfast and free on-site parking.

Book your stay at the Holiday Inn Express Hotel and Suites San Dimas for a convenient and comfortable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 212 reviews
Cleanliness: 5.5
Service: 9.8
Location: 9
Room Quality: 6.5
Amenities: 8.8
Value for Money: 6.2
Food and Beverage: 9.5
Overall Experience: 7.9
G
Gerry • couple • ca
9
2026-10-31 • via Nuitee
C
clinica dental bona dent sl • couple • es
8
Bueno
Pros:

Me gusto en general el estado y también el desayuno

Cons:

Todo correcto sin problemas

2026-10-30 • via Nuitee
F
fasisivia • family_with_children • se
1
2026-10-26 • via Nuitee
M
Michele • couple • us
10
Would book again
Pros:

We had tv issues and they took money off the bill and offered to move us. Breakfast was wonderful-lots of variety! Staff was so nice and accommodating f

2026-10-12 • via Nuitee
C
Cindy • couple • us
5
Cons:

the bed was too high. room was uncomfortable. only one chair.

2026-10-12 • via Nuitee
M
michele • solo_traveller • us
10
2026-10-09 • via Nuitee
S
Sergio • couple • es
5
No limpian la mierda
Pros:

Ubicación

Cons:

La limpieza de las habitaciones. No había escobillas en el WC y fueron incapaces de limpiar la mierda en 10 días. Muy sucios

2026-09-01 • via Nuitee
D
Debra • couple • us
8
Pros:

Room was great. Clean and large enough. Breakfast was good. Coffee was good.

Cons:

The air conditioning was extremely loud and should have a more updated quiet version.

2026-08-27 • via Nuitee
D
Domonique • couple • us
3
For the price not worth it
Pros:

Regular food, microwave eggs and etc

Cons:

The property and room was just very cheap. The walls were dirty. Paint chipped. It was just not worth the price at all. I felt like I was at a motel for $80

2026-08-24 • via Nuitee
K
kaissiah • solo_traveller • us
10
2026-08-23 • via Nuitee
A
Arnold • family_with_children • us
9
2026-08-14 • via Nuitee
B
Ball • solo_traveller • us
9
Pros:

Clean comfortable rooms, great breakfast

Cons:

Nothing

2026-07-20 • via Nuitee
B
Ball • solo_traveller • us
10
2026-07-20 • via Nuitee
C
Camacho • couple • us
10
2026-07-20 • via Nuitee
G
Guadalupe • couple • us
10
2026-07-17 • via Nuitee
O
Oliver • family_with_children • de
6
2026-07-15 • via Nuitee
A
Angelica • couple • us
10
2026-07-10 • via Nuitee
M
Margaret • couple • us
9
Pros:

No complaints

2026-06-30 • via Nuitee
B
Briana • family_with_children • us
7
2026-06-27 • via Nuitee
K
Kelly • solo_traveller • ie
10
Pros:

Lovely staff, great food

2026-06-17 • via Nuitee