Holiday Inn Hotel & Suites Beckley by IHG

Hotels
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Holiday Inn Hotels & Resorts
7.7 (342 reviews)
114 Dry Hill Road , Beckley , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Good breakfast and dinner
Clean and spacious rooms (many reports)
Convenient location and parking
On-site bar/restaurant and pool
Handicap accessible
Cons:
Noise issues (traffic, guests, smoking area)
Room maintenance problems (AC, slow hot water, noisy fridge, loose toilet seat)
Amenity outages (hot tub/pool not working, gym down)
Housekeeping lapses (forgotten towels, soap not refilled)
Isolated but serious cleanliness concerns (pill in washcloth, unclean refrigerator)
At least one report of food poisoning

Categories

Cleanliness
7.5
Several reviewers called rooms clean and spacious, but there are notable issues (pill found in washcloth, refrigerator not cleaned, hand soap not refilled) leading to mixed cleanliness impressions.
Service
8.2
Staff are frequently described as friendly and helpful, though there are recurring service lapses (maids forgetting towels, front desk not resolving noise, one staff member noted as unfriendly). Overall service sentiment is positive but inconsistent.
Location
8.2
Multiple guests praised the convenient location close to restaurants and parking; some rooms experienced noise from roadway or outside smoking area, but location convenience is a clear positive.
Room Quality
6.5
Rooms show wear and functional problems: noisy or mis-set AC, long delay for hot water, old/discolored bathtubs, loose toilet seat, uncomfortable beds, and broken TVs — leading to below-average room quality.
Amenities
7.5
Amenities like pool, bar/restaurant and breakfast are positives, but several reports of the hot tub/pool not working or being cool, and the gym being down, produce a mixed amenity experience.
Value for Money
7.6
Many guests felt the meals and offerings were reasonably priced and good value, though some expected more given the price and reported issues that detract from perceived value.
Food and Beverage
8.6
Breakfast and dinner receive repeated praise (excellent breakfasts and evening meals), though there is at least one serious negative report of suspected food poisoning — overall F&B sentiment is strongly positive.
Overall Experience
7.5
Overall stays are often described as good or great with friendly staff and convenient location, but recurring noise, maintenance, and occasional cleanliness/safety lapses temper the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
This West Virginia hotel, just 2 miles from Exhibition Coal Mine, offers easy access to local attractions and activities.

Comfortable Accommodations
Holiday Inn Hotel & Suites Beckley provides spacious rooms with all the necessary amenities for a relaxing stay, including a microwave, refrigerator, and cozy seating area.

Great Dining and Leisure Options
Guests can enjoy delicious meals at Kem’s Restaurant and unwind in the indoor pool and hot tub. The on-site gym and business center cater to both fitness and work needs.

Book your stay at Holiday Inn Beckley for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CRW

Location

Guest Reviews

7.7
Based on 342 reviews
Cleanliness: 7.5
Service: 8.2
Location: 8.2
Room Quality: 6.5
Amenities: 7.5
Value for Money: 7.6
Food and Beverage: 8.6
Overall Experience: 7.5
S
Shelly • couple • us
9
2026-10-28 • via Nuitee
G
Gail • couple • us
9
2026-10-25 • via Nuitee
J
Joy • couple • us
8
I enjoyed my stay and I slept well
Cons:

The hand soap wasn't filled up in the bathroom

2026-10-24 • via Nuitee
K
Kathy • couple • us
1
Pros:

Did not get to stay, they say they don’t let locals stay

Cons:

The whole place. I did not get to stay

2026-10-21 • via Nuitee
T
Tom Pschirer • family_with_children • us
7
2026-10-19 • via Nuitee
J
John • couple • us
10
2026-10-19 • via Nuitee
M
Mills • solo_traveller • us
9
2026-10-16 • via Nuitee
J
Jacklyn • solo_traveller • us
7
Cons:

You could hear the traffic coming from the roadway.

2026-10-16 • via Nuitee
S
Steve • couple • us
10
Pros:

The breakfast and dinner were excellent! The kitchen and bartender were super friendly! Clean and spacious room.

2026-10-13 • via Nuitee
G
G Family • solo_traveller • us
1
Pros:

Nothing to like about this location. There was no hot water and the breakfast gave my son food poisoning.

Cons:

Everything.

2026-10-13 • via Nuitee
R
Robert • family_with_children • us
10
2026-10-10 • via Nuitee
L
Laura • couple • us
10
2026-09-19 • via Nuitee
Y
Yurii • family_with_children • us
4
2026-09-18 • via Nuitee
J
Jennifer • couple • us
8
Pros:

Room was very clean and the bar/restaurant was convenient. Good food Breakfast and Dinner.

2026-09-08 • via Nuitee
R
Renato Inacio • family_with_children • ca
8
2026-09-06 • via Nuitee
T
Trenton • extended_group • us
9
Great Stay in Beckley WV
Pros:

It was clean, staff were friendly and helpful.

Cons:

Our rooms AC was set to 63F, so really cold when we got in. The shower took quite a long time to get warm, over 10 minutes.

2026-09-06 • via Nuitee
M
McCullough • solo_traveller • us
8
2026-09-06 • via Nuitee
M
Meagan • family_with_children • us
4
Fine
Pros:

The location and the staff were nice despite a long list of issues.

Cons:

The maid services kept forgetting us and to get out towels. For 5 days.

2026-09-05 • via Nuitee
B
Barb • family_with_children • us
9
Mostly great
Pros:

The pool.

Cons:

Breakfast was extra.

2026-08-11 • via Nuitee
K
Kathy • family_with_children • us
10
Overall I thought the stay was great. The food was excellent and I would definitely stay at your fa
Pros:

Staff were very friendly and helpful. . It would be nice to have a hot tub for those of us who are older.

Cons:

The only issues were the gym was down for maintenance and the pool.was a little cool. Also, I know there is no room.service but having a menu in the room would be good so peole know what is availablein the facility. . I would also recommend you have a channel.guide .

2026-08-07 • via Nuitee