Holiday Inn Express & Suites Morristown by IHG

Hotels
•
Holiday Inn Express
8.8 (201 reviews)
2903 Millers Pointe Drive , Morristown , US
+1 423-307-1111

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Price/value
Cinnamon rolls
Cons:
Loud air conditioner
Wrong room type / prepaid booking not honored
Poor communication / notified late
Uncomfortable sleeping arrangement (3 in one bed)

Categories

Cleanliness
8.8
Standard quality for this hotel tier.
Service
7.5
Service issues noted: a guest reported not being informed about a room change late at night after a long day, indicating lapses in communication and front-desk handling.
Location
10
Strong positive sentiment: multiple reviewers cited the location (convenient for the softball fields) as a major pro.
Room Quality
7
Mixed/negative: complaints about a very loud air conditioner and a guest not receiving the prepaid room type, resulting in uncomfortable sleeping arrangements.
Amenities
8.8
Standard quality for this hotel tier.
Value for Money
9.8
Positive: reviewers explicitly mentioned price/value as a pro.
Food and Beverage
9.7
Positive mention: a reviewer highlighted 'Cinnamon Rolls', indicating a favorable food/beverage impression.
Overall Experience
8.8
Generally positive overall (good location and price) but tempered by isolated service and room-quality issues described in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Indulge in Comfort and Convenience

Relax and Unwind: Enjoy a refreshing dip in the indoor swimming pool or start your day with a delicious continental breakfast.

Modern Amenities: Each room is equipped with a microwave, refrigerator, and coffee-making facilities, along with a cable TV for your entertainment.

Convenience at Your Fingertips: Take advantage of the business and fitness centers, 24-hour front desk, and laundry facilities during your stay.

Experience the best of Morristown, Tennessee at Holiday Inn Express and Suites. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TYS

Location

Guest Reviews

8.8
Based on 201 reviews
Cleanliness: 8.8
Service: 7.5
Location: 10
Room Quality: 7
Amenities: 8.8
Value for Money: 9.8
Food and Beverage: 9.7
Overall Experience: 8.8
S
Smith • solo_traveller • us
10
2026-09-05 • via Nuitee
K
Kirby • family_with_children • us
10
2026-08-09 • via Nuitee
T
Tonya • couple • us
10
2026-07-23 • via Nuitee
L
Lindsey • family_with_children • us
8
Cons:

Our air conditioner was SUPER loud.

2026-07-21 • via Nuitee
G
Givens • couple • us
8
2026-07-19 • via Nuitee
B
Brittania • solo_traveller • us
7
2026-07-14 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-07-09 • via Nuitee
L
Lonae • solo_traveller • us
10
2026-07-08 • via Nuitee
T
Terica • solo_traveller • us
3
Prepaid for a room and didn't get it
Pros:

Location to the softball fields

Cons:

I didn't get the room type I prepaid for and noone told me until it was late at night after a long day on the softball fields. I had to sleep 3 in a bed and was uncomfortable all night

2026-07-04 • via Nuitee
G
GloryVi • couple • ae
9
2026-07-01 • via Nuitee
R
Richard • couple • us
8
Cinnamon Rolls
Pros:

Location

2026-06-28 • via Nuitee
A
Aaron • solo_traveller • us
10
2026-06-12 • via Nuitee
W
Waymon • solo_traveller • us
10
Pros:

Location and price

Cons:

Everything was good

2026-06-03 • via Nuitee
V
Veronica • couple • us
10
2026-05-29 • via Nuitee
H
Harold • couple • us
8
2026-05-26 • via Nuitee
M
Michelle • couple • us
8
2026-05-25 • via Nuitee
K
Kristy • solo_traveller • us
10
2026-05-23 • via Nuitee
G
Gary • family_with_children • us
10
2026-05-18 • via Nuitee
S
Sharon • family_with_children • us
10
2026-04-09 • via Nuitee
M
Mary • family_with_children • us
10
Highly recommend, family friendly, safe and secure
Pros:

Everyone and everything made my families stay here very comfortable and relaxing

Cons:

Everything was excellent

2026-04-08 • via Nuitee