Holiday Inn Express & Suites Asheville Downtown by IHG

Hotels
•
Holiday Inn Express
9.2 (1814 reviews)
42 Tunnel Rd, Asheville, North Carolina, 28805 , Asheville , US
1-828-225-5550

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Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Excellent staff
Clean rooms
Great location
Cons:
Cockroaches in pool area
Mediocre breakfast
Odd parking lot layout

Categories

Cleanliness
8.8
Several reviews noted cleanliness positively, but issues such as cockroaches were mentioned.
Service
10
Reviews highlight excellent and friendly service throughout the stay.
Location
9.8
Positively mentioned for its great location with beautiful views.
Room Quality
9.8
Rooms reported to be clean and comfortable, contributing to a positive experience.
Amenities
7.8
Breakfast quality and some amenities like the hot tub were criticized.
Value for Money
9.8
Considered a budget-friendly option with good value.
Food and Beverage
7.8
Breakfast was noted as mediocre, with room for improvement.
Overall Experience
9.8
Overall stay was described as enjoyable and relaxing, with intentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:01

Property Description

Welcome to Holiday Inn Express & Suites Asheville Downtown by IHG, your gateway to the vibrant heart of Asheville!

Recreational Amenities
Dive into relaxation with our outdoor and indoor pools, or maintain your fitness routine in our 24-hour gym—perfect for energizing your stay!

Convenience at Your Fingertips
Stay connected with complimentary Wi-Fi across the property, and enjoy our 24-hour business center to make work a breeze.

Comfortable Stay
Our modern rooms are designed for your comfort, featuring LCD televisions, complimentary toiletries, and the convenience of safes and desks.

Experience Asheville like never before—book your stay with us today!

Important information:

  • Up to 3 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is required for transportation to and from this property.
  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 1814 reviews
Cleanliness: 8.8
Service: 10
Location: 9.8
Room Quality: 9.8
Amenities: 7.8
Value for Money: 9.8
Food and Beverage: 7.8
Overall Experience: 9.8
S
Shannon • couple • us
10
2026-02-15 • via Nuitee
M
Michael • solo_traveller • us
10
2026-02-09 • via Nuitee
U
USGAB • Family
8
Comfortable stay, but not really downtown
Pros:

Holiday Inn Express–style hotel: comfortable beds, clean room, everything you would expect from the brand.

Holiday Inn Express breakfast: good variety and a spacious seating area.

Pool is a bit unusual, as it is both indoor and outdoor. The outdoor section is very small, but it is probably nicer in winter.

The hotel is located in a somewhat isolated area, but there are several restaurants within walking distance.

Important note: the hotel is not located in downtown Asheville. This was disappointing, as adding “downtown” to the hotel name can be misleading. I’ve noticed this happens quite often with Holiday Inn properties, so now I always double-check the location before booking.

2026-02-08 • via Tripadvisor
P
Penni • solo_traveller • us
10
2026-02-08 • via Nuitee
K
Kevin • couple • us
8
2026-01-26 • via Nuitee
C
Christopher • couple • us
10
2026-01-21 • via Nuitee
R
Roberta • family_with_children • us
10
Pros:

The stay was amazing. The rooms were very clean and the staff were very welcoming.

Cons:

Everything was perfect!

2026-01-21 • via Nuitee
R
Rachel • family_with_children • us
5
Ok, but not great.
Pros:

The bed was comfortable and they had decent lighting in the room. The staff was really nice. It was clean. The indoor outdoor pool idea is a good idea, it just needs a real renovation and lighting that doesn't make it feel like a prison.

Cons:

The hotel seemed a bit worn down. The renovations were badly done and the elevator made a lot of noise. The swimming pool was really cold and the tile on the floor was not designed for floor and really slippery and the whole pool area felt kinda run down and kinda abrasive. The hot tub knob didn't work. The breakfast looked nicer than it was -- it was ok but I think we would have fared the same at a good gas station. The hotel was right next to the interstate which was a bit loud and the windows in the room were fogging. For a holiday inn, it felt worse than many I've been too and just not great for the price. I think if I would have paid under $100 I might have felt it was ok for the price. Also the gas vents for building are right near the front door so when you leave on one side it really smells like gas. Basically staff was great, so these are owner/maintenance problems.

2026-01-20 • via Nuitee
R
Ruiqi • extended_group • us
10
2026-01-19 • via Nuitee
K
Kelli • family_with_children • us
10
A quick overnight stay. Surrounded by everything you could need. Clean hotel, friendly staff
Pros:

I thought this hotel was incredibly clean.

2026-01-19 • via Nuitee
T
Tammie • family_with_children • ca
10
Pros:

The breakfast was fantastic, with a good amount of food choices.

2026-01-19 • via Nuitee
G
Gregory • family_with_children • us
10
Travel for family funeral. Everything was fine.
Pros:

Convenient and clean

Cons:

Beds are to high to get in. Had no bacon in breakfast😀

2026-01-19 • via Nuitee
D
Dana • couple • us
10
2026-01-19 • via Nuitee
A
Alejandra • extended_group • us
9
2026-01-19 • via Nuitee
P
Paula • extended_group • us
7
Nice
Pros:

Very clean and staff was great

Cons:

The parking was a problem because they were redoing it. Found it hard to find a place to park

2026-01-19 • via Nuitee
C
Callie • couple • us
8
2026-01-19 • via Nuitee
J
Jesus • family_with_children • us
8
Great
Pros:

Breakfast is good clean place

Cons:

Form desk people need more training on how to talk to the costumers.

2026-01-19 • via Nuitee
D
DEAN • couple • us
7
Pros:

Breakfast was good, daytime staff was knowledgeable and helpful

Cons:

Night manager was not at the desk for extended period of time, when he finally came from outside, he had no idea how to fix the coffee machine and said he wasn't authorized

2026-01-19 • via Nuitee
G
GUSTAVO • couple • br
10
Quarto muito espaçoso e limpo
Pros:

Nosso quarto era muito espaçoso

Cons:

Recebi informações que era walk distance do centro, o que não é verdade. Há um túnel de uns 300 a 400 mts que não é recomendável atravessar a pé.

2026-01-18 • via Nuitee
R
Rose • couple • us
9
2026-01-16 • via Nuitee