Holiday Inn Express & Suites Asheville Downtown by IHG

Hotels
•
Holiday Inn Express
9.2 (1852 reviews)
42 Tunnel Rd, Asheville, North Carolina, 28805 , Asheville , US
1-828-225-5550

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Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Excellent staff
Clean rooms
Great location
Cons:
Cockroaches in pool area
Mediocre breakfast
Odd parking lot layout

Categories

Cleanliness
8.8
Several reviews noted cleanliness positively, but issues such as cockroaches were mentioned.
Service
10
Reviews highlight excellent and friendly service throughout the stay.
Location
9.8
Positively mentioned for its great location with beautiful views.
Room Quality
9.8
Rooms reported to be clean and comfortable, contributing to a positive experience.
Amenities
7.8
Breakfast quality and some amenities like the hot tub were criticized.
Value for Money
9.8
Considered a budget-friendly option with good value.
Food and Beverage
7.8
Breakfast was noted as mediocre, with room for improvement.
Overall Experience
9.8
Overall stay was described as enjoyable and relaxing, with intentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:01

Property Description

Welcome to Holiday Inn Express & Suites Asheville Downtown by IHG, your gateway to the vibrant heart of Asheville!

Recreational Amenities
Dive into relaxation with our outdoor and indoor pools, or maintain your fitness routine in our 24-hour gym—perfect for energizing your stay!

Convenience at Your Fingertips
Stay connected with complimentary Wi-Fi across the property, and enjoy our 24-hour business center to make work a breeze.

Comfortable Stay
Our modern rooms are designed for your comfort, featuring LCD televisions, complimentary toiletries, and the convenience of safes and desks.

Experience Asheville like never before—book your stay with us today!

Important information:

  • Up to 3 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is required for transportation to and from this property.
  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 1852 reviews
Cleanliness: 8.8
Service: 10
Location: 9.8
Room Quality: 9.8
Amenities: 7.8
Value for Money: 9.8
Food and Beverage: 7.8
Overall Experience: 9.8
A
Amanda • family_with_children • us
5
2026-07-20 • via Nuitee
J
Joan • family_with_children • us
8
2026-07-17 • via Nuitee
K
Kathryn • couple • us
9
2026-07-09 • via Nuitee
T
Thomas • couple • us
6
It was ok
Pros:

Everything was great except for the pool was dirty, couldn't see the floor couldn't see the stairs.That's how white and cloudy.It was it was things floating in the pool that shouldn't have been in there.There was a lot of hair, just hair all over the pool , the shower in the pool was broke

Cons:

Dirty pool couldn't see very filthy , that's the only reason I went to that hotel for the algorithm pool, and it was not taken care of very dirty

2026-07-06 • via Nuitee
S
Steve • couple • us
10
2026-07-02 • via Nuitee
T
TerriLeigh • family_with_children • us
8
2026-07-02 • via Nuitee
L
Linda • solo_traveller • us
5
2026-06-30 • via Nuitee
J
James • solo_traveller • us
8
2026-06-30 • via Nuitee
T
Todd • couple • us
5
Disappointed that they are not enforcing to no smoking policy
Pros:

Room was layed out well, breakfast was good. Room was clean

Cons:

It is clearly a non-smoking facility but the previous occupants were clearly smoking marijauna in the room and they sprayed to cover it up but it definitely did not work.

2026-06-29 • via Nuitee
L
Leigh • family_with_children • us
9
2026-06-29 • via Nuitee
T
Terrance • couple • us
10
2026-06-27 • via Nuitee
S
susan • solo_traveller • us
10
Pros:

Clean and friendly staff. Breakfast good convenient to everything

2026-06-25 • via Nuitee
T
Terrance • family_with_children • us
9
Pros:

Clean. Staff friendly. Breakfast was good quality. Walking distance to restaurants.

Cons:

Parking was tight. Some noise from other rooms.

2026-06-22 • via Nuitee
D
Dennis • couple • us
10
Great hotel that we would recommend to others and stay at again.
Pros:

The hotel staff were friendly and accommodating. Our room was excellent! Plenty of outlets beside the bed and throughout the room. The room was very spacious. I would definitely stay there again!

Cons:

Complimentary water would be nice, but otherwise, we enjoyed everything!

2026-06-16 • via Nuitee
M
Mary • couple • us
10
Very peaceful & relaxing
Pros:

Suite very spacious comfortable & clean

2026-06-13 • via Nuitee
M
Molly • family_with_children • us
8
Clean, nice people, shower was great.
Pros:

Room was very clean

2026-06-11 • via Nuitee
M
Monica • family_with_children • us
10
2026-06-08 • via Nuitee
R
Robert • solo_traveller • us
10
Great Place to Stay
Pros:

The day shift manager did an outstanding job from a customer service standpoint!!!

Cons:

Lots of potential wrong turns to get to the hotel. Just remember to turn at the stoplight.

2026-06-07 • via Nuitee
M
Murvedete • extended_group • us
10
2026-06-06 • via Nuitee
E
Erin • family_with_children • us
7
This property is newer, clean, comfortable. Road noise is loud if facing the highway
Pros:

I liked the hot options

Cons:

coffee was not available till 6:30 but we were told it would be available earlier

2026-06-02 • via Nuitee