Holiday Inn Express & Suites Asheville Downtown by IHG

Hotels
•
Holiday Inn Express
8.9 (1634 reviews)
42 Tunnel Road , Asheville , US

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean, updated rooms
Comfortable beds
Friendly/helpful staff
Good/bountiful breakfast
Convenient location near restaurants and Biltmore
Pool and in-room fridge/microwave
Cons:
No in-room coffee maker noted by several guests
Tight/small parking lot
Occasional maintenance issues (slow tub drain, water pressure)
Pancake machine reported broken at times
One serious service failure: refused to honor a booking
Billing/receipt discrepancy reported

Categories

Cleanliness
9.2
Multiple guests repeatedly describe rooms, pool area and housekeeping as very clean; minor issues noted (entrance floor could have been cleaner, occasional slow tub drain).
Service
8.8
Staff is frequently described as friendly and helpful (early check-in assistance, attentive housekeeping), but there is one strong negative report of staff refusing to honor a booking which lowers the score slightly.
Location
9
Many guests praise the central location and easy access to restaurants and the Biltmore; a few noted the property can be tricky to find and could use better roadside signage.
Room Quality
9.1
Rooms are described as modern, updated, spacious with comfortable beds and useful in-room amenities (fridge, microwave); a couple of guests mentioned minor maintenance issues (slow draining tub, water pressure).
Amenities
8.6
Breakfast buffet, pool with heated jets, fridge and microwave are positively highlighted; some practical negatives include no in-room coffee pots for several guests, tight/small parking, and a broken pancake machine at times.
Value for Money
8.5
Generally seen as a good choice for the area with satisfying breakfast and clean, updated rooms; one guest reported a billing/receipt discrepancy which affected perceived value for that stay.
Food and Beverage
9.3
Breakfast is repeatedly complimented (hot options, pancakes made quickly, variety and quality); isolated issue reported with the pancake machine being broken and a billing discrepancy on one stay.
Overall Experience
8.7
Most guests describe pleasant stays and say they would return (friendly staff, comfortable rooms, good breakfast, pool); a notable serious complaint about a refused booking reduces the overall score for consistency.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
Situated just off Interstate 240, our hotel is a mere 5 minutes' stroll away from a plethora of shopping and dining options, making it the perfect choice for those looking to immerse themselves in the local scene.

Relaxing Amenities
Unwind and rejuvenate in our indoor/outdoor pool or enjoy your favorite shows on the 43-inch flat-screen TV available in every room. With a microwave, refrigerator, and comfy white bedding, we ensure your stay is as comfortable as possible.

Business-Friendly Services
For our business-savvy guests, we provide a well-equipped business center to cater to all your work needs, ensuring you stay productive even while on the go.

Ready to experience comfort and convenience at its best? Book your stay at Holiday Inn Express & Suites Asheville Downtown now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.9
Based on 1634 reviews
Cleanliness: 9.2
Service: 8.8
Location: 9
Room Quality: 9.1
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 9.3
Overall Experience: 8.7
C
Carla • extended_group • us
9
2026-10-29 • via Nuitee
K
krantz • couple • us
9
Traveling to see The Biltmore.
Pros:

Fresh free breakfast.

Cons:

I would have loved a balcony for my room. We smoke, so a balcony to smoke on would’ve been great. Also a coffee maker in the room instead of walking downstairs for coffee.

2026-10-26 • via Nuitee
S
Stacey • couple • us
10
2026-10-20 • via Nuitee
P
Peter • couple • au
10
Great locational, comfortable rooms, spacious breakfast area
Pros:

Breakfast area was spacious which made it easy to move around other guests. The dinning room was roomy with the option to dine outside

Cons:

Heard a number of guests complain that the pancake maker was all set up but the machine was broken. Better to have removed it from breakfast option until machine is operational

2026-10-20 • via Nuitee
K
Kristin • family_with_children • us
10
2026-10-18 • via Nuitee
E
Ed • couple • us
9
Nothing special or different.
Pros:

Good job.

2026-10-17 • via Nuitee
L
Lea • family_with_children • il
9
2026-10-16 • via Nuitee
T
Timothy • solo_traveller • us
9
I had a nice stay.
Pros:

Clean room and comfortable bed.

Cons:

No complaints.

2026-10-13 • via Nuitee
F
Frank • couple • us
9
Good choice
Pros:

Clean..Very quiet even though we were adjacent to a busy boulevard. Close to a variety of restaurants.

2026-10-13 • via Nuitee
J
JoAnn • extended_group • us
7
2026-10-11 • via Nuitee
K
Karen • couple • us
8
2026-10-09 • via Nuitee
R
Rodrigo • family_with_children • us
9
Pros:

Comfortable, clean and good breakfast. I'd stay again.

2026-10-09 • via Nuitee
K
Keyser • solo_traveller • us
10
Pros:

Newer Hotel , very clean lay-out of Room was very modern , and accommodating! Very Nice Staff & friendly.

Cons:

Parking tight , very small lot.

2026-10-08 • via Nuitee
J
Joshua • couple • us
10
2026-10-08 • via Nuitee
H
Harold • couple • us
9
Pros:

Location

Cons:

The floor in the entrance to the room and bathroom could have been cleaner.,

2026-10-08 • via Nuitee
C
Crystal • extended_group • us
10
2026-10-07 • via Nuitee
R
Rosalie • solo_traveller • us
8
Cons:

A coffee pot in the room would be nice

2026-09-18 • via Nuitee
H
Hunter • couple • us
10
2026-09-10 • via Nuitee
B
Brooke • couple • us
10
2026-09-06 • via Nuitee
C
Charles • solo_traveller • us
10
2026-09-06 • via Nuitee