Holiday Inn Express & Suites Asheville Downtown by IHG

Hotels
•
Holiday Inn Express
9.2 (1852 reviews)
42 Tunnel Rd, Asheville, North Carolina, 28805 , Asheville , US
1-828-225-5550

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Facilities

Free breakfast
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Wheelchair accessible
Elevator
See all facilities

Review Highlights

Pros:
Excellent staff
Clean rooms
Great location
Cons:
Cockroaches in pool area
Mediocre breakfast
Odd parking lot layout

Categories

Cleanliness
8.8
Several reviews noted cleanliness positively, but issues such as cockroaches were mentioned.
Service
10
Reviews highlight excellent and friendly service throughout the stay.
Location
9.8
Positively mentioned for its great location with beautiful views.
Room Quality
9.8
Rooms reported to be clean and comfortable, contributing to a positive experience.
Amenities
7.8
Breakfast quality and some amenities like the hot tub were criticized.
Value for Money
9.8
Considered a budget-friendly option with good value.
Food and Beverage
7.8
Breakfast was noted as mediocre, with room for improvement.
Overall Experience
9.8
Overall stay was described as enjoyable and relaxing, with intentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:01

Property Description

Welcome to Holiday Inn Express & Suites Asheville Downtown by IHG, your gateway to the vibrant heart of Asheville!

Recreational Amenities
Dive into relaxation with our outdoor and indoor pools, or maintain your fitness routine in our 24-hour gym—perfect for energizing your stay!

Convenience at Your Fingertips
Stay connected with complimentary Wi-Fi across the property, and enjoy our 24-hour business center to make work a breeze.

Comfortable Stay
Our modern rooms are designed for your comfort, featuring LCD televisions, complimentary toiletries, and the convenience of safes and desks.

Experience Asheville like never before—book your stay with us today!

Important information:

  • Up to 3 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • A car is required for transportation to and from this property.
  • Parking height restrictions apply.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 1852 reviews
Cleanliness: 8.8
Service: 10
Location: 9.8
Room Quality: 9.8
Amenities: 7.8
Value for Money: 9.8
Food and Beverage: 7.8
Overall Experience: 9.8
J
Jackson • solo_traveller • us
10
2026-05-21 • via Nuitee
K
Kenneth • couple • us
10
Pros:

This was a great property. I highly recommend it..

2026-05-20 • via Nuitee
N
nat • family_with_children • us
9
Pros:

Staff was outstanding.

2026-05-18 • via Nuitee
H
Henry • family_with_children • us
10
2026-05-17 • via Nuitee
M
Matthew • couple • us
10
Wonderful, caring staff
Pros:

Easily accessible

Cons:

Colorful

2026-05-12 • via Nuitee
S
Shamayyah • solo_traveller • us
8
Pros:

I enjoyed the location minus the traffic.and the room was a great size

Cons:

The water in the shower was not hot.

2026-05-09 • via Nuitee
M
Mary • couple • us
10
Nice friendly staff, great quiet comfortable stay, would recommend
Pros:

Right near downtown

Cons:

Missed the entrance, sign needs to be bigger

2026-05-05 • via Nuitee
L
Loretta • extended_group • us
10
Loved the property and staff was very friendly and helpful!
Pros:

Very clean, modern, and nice design and decor

Cons:

All good!

2026-04-29 • via Nuitee
A
ANDRES • couple • mx
1
ENDED GOING TO A DIFFERENT HOLIDAY INN EXPRESS WERE THEY DID ACCEPT PETS.
Pros:

WHEN I BOOKED THE HOTEL, I LOOKED FOR ONE THAT ALLOWED PETS TO STAY

Cons:

WHEN I GOT THERE I WAS TOLD THAT PETS WERE NOT ALLOWED WHEN THE WEB PAGE SAID THAT THEY DID. HAD TO GO TOA DIFFERENT LOCATION, A DIFFERENT HOLIDAY INN EXPRESS WERE PETS WERE ALLOWED. IT MADE NO SENSE.

2026-04-29 • via Nuitee
S
Susan • extended_group • us
8
2026-04-23 • via Nuitee
L
Lee • solo_traveller • us
7
2026-04-22 • via Nuitee
D
David • solo_traveller • us
8
nice hotel, but did not rest well due to bed and pillows
Pros:

Hot tub, room was nice and clean

Cons:

Pillows were not comfortable. Bed was a little hard for my taste. Did not rest very well

2026-04-22 • via Nuitee
T
Toni • family_with_children • us
8
Very nice and loved being able to relax with a couple of swims
Pros:

Breakfast service was excellent, both assortment of foods and great attendants. The indoor/outdoor pool combo was a highlight for us.

Cons:

Desk personnel failed to warn us that the hot tub did not have working jets. I was disappointed by that.

2026-04-20 • via Nuitee
9
90b012ecc88e7098b94ef8915250d181 • couple • us
10
2026-04-18 • via Nuitee
1
1d33026618ae72b42027cea4cadb81ed • family_with_children • us
8
2026-04-15 • via Nuitee
6
6f1d58c3e3d571d150a40ed29fade83e • couple • us
9
Nice place to stay 👍
Pros:

Nice n clean

Cons:

Staff was friendly and courteous .

2026-04-13 • via Nuitee
J
JR Ewing • couple • fr
10
Excellent!!
Pros:

Parfait. Literie excellente, chambre très propre et spacieuse. Petit déjeuner complet. Piscine intérieure très appréciée!

Cons:

Rien

2026-04-08 • via Nuitee
S
Schaffer • couple • us
9
2026-04-08 • via Nuitee
P
Phyllis • family_with_children • us
10
Comfortable beds
Pros:

Checked in late and left early.

Cons:

N/A

2026-04-07 • via Nuitee
L
Laura • extended_group • us
10
2026-04-07 • via Nuitee