Holiday Inn Express & Suites Schererville by IHG

Hotels
•
IHG
8.7 (136 reviews)
1773 Fountain Park Dr, Schererville, Indiana, 46375 , Schererville , US
+1 219-865-3301

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Facilities

Conference space
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Meeting rooms
Smoke-free property
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
See all facilities

Review Highlights

Pros:
Clean rooms noted repeatedly ('sparkling clean')
Friendly, attentive staff (multiple mentions and named staff)
Convenient location near restaurants/shopping with good parking
Many guests enjoyed the breakfast
Quiet rooms and comfortable overall stays
Cons:
Inconsistent breakfast service and misleading 24‑hour coffee claim; slow coffee machine
Wi‑Fi failures reported and not always resolved
Gym closed / limited amenity availability
Occasional room maintenance issues: A/C, bathtub drain, carpet odor
A few reports of rude front‑desk behavior

Categories

Cleanliness
9.2
Multiple guests describe rooms as clean or 'sparkling clean'; isolated issues reported (carpet odor by a bed, bathtub drain problem).
Service
9.1
Staff are frequently praised as friendly and helpful (individual mentions by name); however there are a few reports of rude/front-desk attitude and slow resolution of issues (e.g., Wi‑Fi).
Location
9.2
Repeatedly noted as convenient to restaurants, shopping and with good parking — overall a strong location sentiment.
Room Quality
8
Rooms are generally described as nice and quiet, but several mentions of issues (A/C not cooling well, very firm beds for some, bathtub drainage problems, on-site construction at times).
Amenities
7.8
Breakfast area and small amenities are present, but complaints about advertised 24‑hour coffee not being available, a slow coffee machine, a closed gym and limited ice/elevator placement lower this score.
Value for Money
8.3
Most guests felt the stay was good value, though at least one guest expected more for a >$200 nightly rate.
Food and Beverage
8.2
Many guests praised the breakfast as good/very good, but several reports of items running out, slow refills and coffee availability problems created mixed sentiment.
Overall Experience
9.8
The dominant impression is positive — many 'great' or 'wonderful' stays, clean property and attentive staff — despite some recurring operational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Recreational Amenities and Fitness Center
Enjoy our indoor pool and 24-hour fitness center for relaxation and wellness.
Complimentary Buffet Breakfast and Wireless Internet
Start your day right with our complimentary buffet breakfast and stay connected with free wireless internet access.
Business Center and Event Space
Take advantage of our 24-hour business center and event space for your meetings or special occasions.
Book your stay at Holiday Inn Express & Suites Schererville, an IHG Hotel for a comfortable and convenient experience.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MDW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.7
Based on 136 reviews
Cleanliness: 9.2
Service: 9.1
Location: 9.2
Room Quality: 8
Amenities: 7.8
Value for Money: 8.3
Food and Beverage: 8.2
Overall Experience: 9.8
E
Elizabeth
8
Pros:

Room clean. Staff was great. Parking good

2025-10-13 • via Nuitee
W
William
4
Pros:

24 hour coffee? Nope! Breakfast? Nope they were out of everything and very slow to refill! Signs everywhere say 24 hour coffee but they don’t do it. Pay over $200 a night you expect better!

2025-10-11 • via Nuitee
L
Leanne
6
Pros:

I am not sure why they would not be on top of their breakfast in the morning, but they seemed to now be refilling the items fast enough. I finally gave up and went to my room. They also have a ridiculous coffee machine that takes way too long.

2025-10-10 • via Nuitee
G
Gina
10
Pros:

The breakfst was ftesh snd hot and the parking was very convemient.

2025-10-05 • via Nuitee
M
Michael
6
Pros:

The staff checking me in was very friendly. Other than that I went to bed ate some breakfast which was pretty bland and started my trip around Lake Michigan.

2025-10-02 • via Nuitee
J
Judith
10
Pros:

Convenient to restaurants and shopping. Very pleasant staff

2025-09-22 • via Nuitee
V
Virginia
10
Pros:

Staff was friendly, breakfast was great. Bed was way too firm for my tastes, but otherwise a nice stay.

2025-09-06 • via Nuitee
S
Stacei
4
Pros:

The night desk attendant was a breath of fresh air. She had a great friendly disposition. The Wi-Fi did not work. Was unable to work from hotel which was the reason for the stay. Reported it to front desk at night and did not get fixed. I reported it again upon checkout and the desk attendant acted as if I was not telling the truth. Her attitude and response to my genuine concern was unacceptable.

2025-09-06 • via Nuitee
M
Michael
8
Room problem
Pros:

Air conditioner was not working very well .

2025-09-01 • via Nuitee
E
eric • partner
10
Pros:

The Hotel was in a very convenient area, lockable to most restaurants and stores

2025-08-26 • via Nuitee
K
Kevin
10
Pros:

great stay

2025-08-24 • via Nuitee
B
Brandon
10
Pros:

Great stay

2025-08-20 • via Nuitee
C
Christopher • partner
10
Pros:

The desk staff were very friendly. Maria, who on duty when we arrived took the time to jcome to our room to help us use the TV remote and was even more helpful solving the issue had with logging onto the hotel's wifi.
My two complaints is one, not having two elevators, and two, having an ice making machine the second floor in addition to one on the third floor. Otherwise, we were very pleased with our stay there.

2025-08-09 • via Nuitee
S
Stefani • family_with_children
10
Pros:

It was sparkling clean! When I needed anything it was provided. Great little breakfast bar. Everyone very nice/attentive. Would go back!

SF

2025-08-03 • via Nuitee
E
Emilie • family
10
Pros:

We had a great stay! Hotel was clean and staff was amazing. Thank you!

2025-08-02 • via Nuitee
B
Bobbi • partner
6
Pros:

It smelled like throw up on the carpet by one side of bed. Bath tub wouldn’t drain.

2025-07-27 • via Nuitee
C
Chris • partner
10
Pros:

Best hotel weve stayed at yet

2025-07-26 • via Nuitee
A
Alexis • partner
10
Pros:

Everything was really nice. A little upset that some stuff was under construction but we I guess just came at a bad time oh well, still a wonderful experience. I will come here again.

2025-07-26 • via Nuitee
J
Jennifer
8
Pros:

Clean, friendly staff, decent breakfast, easy location.

2025-07-14 • via Nuitee
M
MARILYN
10
Family get together.
Pros:

Our rooms were great! Breakfast is very good and your morning coffee is great! The room was quiet and nice. Staffed by friendly people. There's a nice patio area off the Breakfast room that we enjoyed visiting with our family and friends. There is a pool but we never investigated it.

2025-07-13 • via Nuitee