TownePlace Suites by Marriott Jacksonville

Hotels
•
TownePlace Suites by Marriott
8.4 (276 reviews)
400 Northwest Drive , Jacksonville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable stay
Cons:
Cleanliness issues
Price not justified
Pool not available

Categories

Cleanliness
7.86
There were mentions of a large roach and a weird smell in the room, indicating cleanliness issues.
Service
9.33
Staff was excellent, resolving issues effectively despite initial frustrations.
Location
9.37
Great location with many nearby dining and activity options.
Room Quality
7.32
Old furniture and maintenance issues mentioned, impacting overall quality.
Amenities
7.85
The pool was closed, disappointing guests and affecting amenity satisfaction.
Value for Money
7.81
Many felt $200 was too high for the condition of the room.
Food and Beverage
8.86
Breakfast was mentioned positively, contributing to a satisfactory experience.
Overall Experience
8.83
Despite some negative aspects, the overall enjoyment and comfort of stay were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:50

Property Description

Convenient Location
The TownePlace Suites by Marriott Jacksonville is ideally situated just 20 minutes away from the Paradise Point Golf Course. With easy access to the city center and nearby attractions, guests can enjoy the best of Jacksonville.

Comfortable Amenities
Each unit at this hotel offers free Wi-Fi, coffee-making facilities, and a full kitchen for guests' convenience. The outdoor pool, fitness center, and launderette provide ample opportunities for relaxation and recreation during your stay.

Versatile Facilities
Whether you're traveling for business or leisure, the TownePlace Suites has you covered with meeting and banquet facilities, along with free parking for guests. Experience a seamless stay with easy access to the airport and city center.

Book your stay at TownePlace Suites by Marriott Jacksonville now for a memorable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Wed, Oct 22, 2025 until Sun, May 17, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ILM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5.12 per day.

Location

Guest Reviews

8.4
Based on 276 reviews
Cleanliness: 7.86
Service: 9.33
Location: 9.37
Room Quality: 7.32
Amenities: 7.85
Value for Money: 7.81
Food and Beverage: 8.86
Overall Experience: 8.83
A
anmarie • couple • us
10
Wonderful time
Pros:

Location

Cons:

Only queen beds

2026-04-27 • via Nuitee
B
Bryan • couple • us
10
2026-04-21 • via Nuitee
L
Linda • couple • us
8
2026-04-14 • via Nuitee
M
Melissa • family_with_children • us
10
2026-04-01 • via Nuitee
R
Roberto Andres • couple • us
9
I was pleased with this hotel
Pros:

I was able to rest, uninterrupted

Cons:

Bathroom could have been cleaner

2026-04-01 • via Nuitee
F
Francenia • family_with_children • us
10
Pros:

The room size

Cons:

The breakfast

2026-03-29 • via Nuitee
W
Wade • family_with_children • us
5
Hotel beds need replacement!
Pros:

Staff was nice and location.

Cons:

The bed was old and uncomfortable. Honestly worst Marriott owned hotel I have stayed mainly due to the dated feel and old uncomfortable bed. I slept horribly because of that bed. The bed even had sunken spots from where people sleep.

2026-03-29 • via Nuitee
J
Jeff • couple • us
8
2026-01-19 • via Nuitee
J
Jackie • solo_traveller • us
7
My stay was very enjoyable. Will always be my go to!
Cons:

The first thing I noticed was a large roach crawling across the floor in front of the breakfast bar.

2026-01-19 • via Nuitee
P
Pedro • extended_group • us
10
2026-01-07 • via Nuitee
S
Samantha • solo_traveller • us
7
Staff was wonderful but place and room was just okay
Pros:

Staff was very kind and even extended check by an hour when asked so I could get some more rest for my drive.

Cons:

Room wasn't the cleanliness and smelled weird. couldn't get heater to work. Bedding was dirty and bath tub was dirty as well.

2026-01-06 • via Nuitee
V
Victoria • solo_traveller • us
7
Comfort
Pros:

I could control my thermostat which allowed me to keep the room at my liking.

Cons:

Everything was exceptional

2025-11-21 • via Nuitee
K
Katina • family_with_children • us
10
2025-11-18 • via Nuitee
M
Mitchell • family_with_children • us
10
No more booking .com
Pros:

Everything about the stay once the staff resolved and issue that booking.com was supposed to have.

Cons:

The fact I spent hours on the phone to resolve a decision made on my behalf without my input. My stay ended up costing an additional 200.00 , time and frustration.

2025-11-12 • via Nuitee
J
JOHN • solo_traveller • us
8
2025-10-12 • via Nuitee
P
Patricia • family
8
Pros:

Place was clean but it definitely needs some freshing up

2025-10-02 • via Nuitee
A
April • family_with_children • us
10
2025-09-30 • via Nuitee
S
Sonja • family_with_children • us
10
2025-09-29 • via Nuitee
P
Pachy • family
10
Pros:

Very comfortable bed, kitchenette and suite in general well equipped, really clean, many options to eat nearby and activities for fun, breakfast was great. The only thing is that they should be more specific about the pool, it was a one of the reasons why I chose this place and it was closed.

2025-09-23 • via Nuitee
D
Dwan
10
Pros:

Great location. Clean, comfortable.

2025-09-17 • via Nuitee