Holiday Inn Express Hotel & Suites Suffolk by IHG

Hotels
•
Holiday Inn Express
8.1 (293 reviews)
1018 Centerbrooke Lane , Suffolk , US

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful and friendly staff (Chef Janet, front desk, breakfast attendant)
Good breakfast (eggs, coffee) and attentive breakfast service
Convenient location near hospital, restaurants and shops
Manager accommodated early check-in
Nice pool
Cons:
Cleanliness issues: bugs on arrival, hair in shower, linens appearing unchanged
Room maintenance problems: broken coat hook, old/broken air unit, funky shades
Mattress too soft / felt like sinking
Limited hot breakfast variety and occasional service interruptions (children/staff issues)
Only one slow elevator
Room assignment errors and door security concerns

Categories

Cleanliness
6.5
Multiple guests reported cleanliness issues: dead/live bugs on arrival, strands of hair in shower, linens appearing unchanged, and water dripping in the tub — cleanliness below typical expectations.
Service
9.4
Consistently praised: Chef Janet and breakfast staff, front desk were helpful (assisted with WiFi/scissors), and manager accommodated very early check-in — service is a strong point.
Location
8.8
Multiple mentions of convenient location: close to the hospital, restaurants and shops; easy to find amenities in the area.
Room Quality
6.8
Several room-related problems: broken coat hook, visibly old/broken air unit, funky window shades, insecure door, mattress described as too soft/sinking, and at least one wrong bed allocation — room quality is below average.
Amenities
7.6
Mixed amenities: pool noted as nice and breakfast area pleasant, but only one slow elevator and occasional equipment issues (pancake machine stopped up) reduce the score.
Value for Money
8.1
Standard quality for this hotel tier.
Food and Beverage
8.9
Breakfast repeatedly praised (scrambled eggs, coffee, attentive staff like Chef Janet); some negatives around limited hot-food variety and an occasional service interruption in the breakfast area.
Overall Experience
8.7
Overall positive sentiment driven by excellent staff and breakfast, convenient location and helpful management, but impacted by room condition and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Modern Amenities
Featuring microwaves and refrigerators in each guest room, the Holiday Inn Express Suffolk ensures convenience and comfort for its guests. The cable TV with pay-per-view movies and coffee facilities add to the modern appeal of the rooms.

Leisure Facilities
Guests can unwind and relax at the outdoor pool and sauna, or stay active at the modern gym. For those looking to explore the outdoors, the Great Dismal Swamp National Wildlife Refuge offers various recreational activities just a short distance away.

Business and Connectivity
With a 24-hour business center and internet access, the hotel caters to both leisure and business travelers. Whether guests are here for work or relaxation, the Holiday Inn Express Suffolk provides the perfect blend of amenities for a memorable stay.

Book your stay now at the Holiday Inn Express Suffolk for a delightful and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 293 reviews
Cleanliness: 6.5
Service: 9.4
Location: 8.8
Room Quality: 6.8
Amenities: 7.6
Value for Money: 8.1
Food and Beverage: 8.9
Overall Experience: 8.7
J
Joanna • family_with_children • us
8
Pros:

Chef Janet on Sunday was really wonderful, as well as the staff at the desk when we checked in and then needed access to WiFi and then later scissors.

Cons:

The room wasn't in the best shape, a coat hook was broken the old air unit under the window was visibly broken and the window shades were a little funky. There was a dead bug under the sink when we arrived and when I got up Sunday morning a live bug in the bathroom- some kind of beetle maybe. But breakfast was great both mornings and again chef Janet was great.

2026-10-25 • via Nuitee
T
Tina • family_with_children • us
10
Very comfortable
2026-10-22 • via Nuitee
M
Marco • solo_traveller • us
8
Pros:

Lady who attends breakfast is very pleasant and outgoing

2026-10-18 • via Nuitee
I
Inga • solo_traveller • us
10
It was great.
Pros:

The breakfast was more than I expected, I loved the scrambled eggs and coffee when ever you wanted it. The kitchen person was great and very kind. I booked for 3 nights but I had to cut it down to 2 nights because the peanut fest closed because of the weather. I will definitely stay again. Thanks so very much for your hospitality and kindness.

2026-10-15 • via Nuitee
L
Leysath • family_with_children • us
3
Pros:

The location was great. The patient we were visiting in the nursing home was on the same street. The restaurants and stores was easy to find.

Cons:

The breakfast needed more variety of hot food. A staff children were there everyday in their pajamas. One day we didn't have any hot food because the children had stopped up the pancake machine. The linen look as if they wasn't changed. We got clean linen and towels from housekeeper and changed our own covers on our beds.

2026-09-19 • via Nuitee
C
Clinton • couple • us
10
Great
Pros:

Great staff

Cons:

NA

2026-09-05 • via Nuitee
A
Ann • couple • us
9
2026-09-01 • via Nuitee
O
Oliver • family_with_children • us
7
Kitchen staff wasn’t to pleasant she to worry about what everyone was eating and not focusing on HER job
Pros:

Everything

Cons:

Nothing

2026-08-13 • via Nuitee
W
Windell • couple • us
8
Thank you for your service
Pros:

Exceptional customer service, care and empathy for customers

Cons:

Only one elevator and it’s a bit slow

2026-07-24 • via Nuitee
I
Ivory • family_with_children • us
7
2026-07-01 • via Nuitee
C
Cheryl • couple • us
9
Clean hotel. The breakfast was great. The lady who works in the breakfast area is so nice.
Pros:

Close to hospital

Cons:

Mattress was too soft. It felt like I was sinking in bed. Water dripped in tub all night.

2026-07-01 • via Nuitee
W
William • couple • us
10
Was visiting for a high school graduation. Breakfast was good, pool was nice and staff was great.
Pros:

We arrived very early and the manager was able to get us into our room 3 hours early.

Cons:

Nothing.

2026-06-15 • via Nuitee
W
Willow • family_with_children • ca
8
2026-05-24 • via Nuitee
L
Lisa • family_with_children • us
10
2026-05-24 • via Nuitee
L
LaToya • solo_traveller • us
5
Good location, close to a lot of places to eat. Room was clean although it was a few strands of hair in the shower. The
Pros:

Location.

Cons:

Door to the room wasn’t that secure.

2026-05-22 • via Nuitee
J
Jayda • couple • us
10
2026-05-17 • via Nuitee
J
Jennifer • couple • us
3
Cons:

I had booked a room with two bed and we only got a king size bed with a pullout couch

2026-05-16 • via Nuitee
D
David • solo_traveller • us
10
2026-05-10 • via Nuitee
C
Chandler • solo_traveller • us
10
2026-05-05 • via Nuitee
W
Wayne • solo_traveller • us
8
not bad
2026-05-03 • via Nuitee