Holiday Inn Express Hotel & Suites Suffolk by IHG

Hotels
•
Holiday Inn Express
8.6 (382 reviews)
1018 Centerbrooke Ln, Suffolk, Virginia, 23434 , Suffolk , US
1-757-923-1010

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Facilities

Free breakfast
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Outdoor pool - seasonal
Elevator
Conference space
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Location
Breakfast
Comfortable Rooms
Friendly Staff
Cons:
Noise Issues
Cleaning Problems
Staff Accommodations

Categories

Cleanliness
7.66
Some cleaning issues were mentioned, such as the dirty toilet and shower glass door.
Service
8.93
Mixed experiences; some staff were helpful, while others were not accommodating.
Location
9.17
Consistently praised as fantastic and convenient.
Room Quality
8.32
Mention of comfort with some issues like noisy neighbors and low water pressure.
Amenities
8.65
Amenities such as breakfast were highly rated despite some minor complaints.
Value for Money
8.51
Generally perceived as good value, but some negative experiences affecting perception.
Food and Beverage
8.86
Breakfast was often highlighted positively, with some issues noted on specific items.
Overall Experience
8.73
Overall a satisfactory experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:16

Property Description

Welcome to the Holiday Inn Express Hotel & Suites Suffolk, where comfort meets convenience!

Recreational Amenities
Enjoy access to a 24-hour fitness center and a seasonal outdoor pool, perfect for unwinding after a busy day. Stay active and refreshed right at your fingertips.

Modern Facilities
Our hotel features a 24-hour business center and complimentary wired and wireless internet access, ensuring you stay connected no matter your needs. Host events effortlessly in our spacious conference area.

Comfortable Accommodations
Relax in one of our 96 well-appointed guestrooms, complete with refrigerators, microwaves, and LCD televisions. Start each day with a complimentary buffet breakfast to energize your adventures.

Experience hospitality like never before at the Holiday Inn Express Hotel & Suites Suffolk. Book your stay today!

Important information:

  • The seasonal pool will be open from May to August.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 382 reviews
Cleanliness: 7.66
Service: 8.93
Location: 9.17
Room Quality: 8.32
Amenities: 8.65
Value for Money: 8.51
Food and Beverage: 8.86
Overall Experience: 8.73
M
Marta • family_with_children • us
9
Repetiría sin duda
Pros:

Limpio, amplio, buen desayuno

Cons:

Todo estuvo bien

2026-04-13 • via Nuitee
E
Eric • couple • us
9
2026-04-07 • via Nuitee
S
Sylvia • extended_group • us
9
Had a great front desk person Jamie who went out of her way to assist with anything she could help me with.
Pros:

Very convenient and great staff

2026-04-02 • via Nuitee
L
Lesly • solo_traveller • us
8
Good place to stay but can be a bit pricey if you're down here for work.
Pros:

Awesome breakfast and many stores and restaurants close by for variety to eat.

Cons:

Had a bit of a hiccup misunderstanding with extending my stay. Once everything was sorted out paid a bit more than I wanted, but paid nonetheless.

2026-03-31 • via Nuitee
S
Shirley • couple • us
8
2026-03-27 • via Nuitee
B
Barry • solo_traveller • us
9
Pros:

Quiet and Peaceful.

2026-03-27 • via Nuitee
D
Danielle • couple • us
10
2026-03-25 • via Nuitee
K
Klenzing • family_with_children • us
8
2026-03-23 • via Nuitee
G
Gerard • solo_traveller • us
7
Pros:

Room Service.

The first morning after the start of my stay room service left 3 rooms open and seemed to wander somewhere else. Possibly leaving for the day.

I spoke to the Manager and he was very apologetic about that carelessness. Which was good.

The following days were very spotty with the room service!! You'd think the employee would be more attentive!

The room was Not thoughly cleaned.

Toilet and Showed NOT cleaned.

1 day skipped with bed making, towel supply and 3 with neglected paper product supply.

I've spent a couple thousand dollars here in the last few weeks.

I like like the location and the manager was great.

But the woman who is actually doing the housekeeping needs to be closely monitored, if not retrained or possibly dismissed.

Gerard McCluskey

2026-03-21 • via Nuitee
J
Jose • solo_traveller • us
8
2026-03-13 • via Nuitee
M
Melissa • family_with_children • us
10
2026-03-06 • via Nuitee
S
Shauna • family_with_children • us
10
2026-03-02 • via Nuitee
D
Danielle • couple • us
10
I will be back
Pros:

I like loved it. The place was nice and clean

Cons:

I can’t complain

2026-03-01 • via Nuitee
T
Todd • family_with_children • us
8
2026-02-28 • via Nuitee
D
Danielle • couple • us
10
It was nice and clean. I just love that place
Pros:

It was very clean

Cons:

I don’t have anything negative to say about this place

2026-02-23 • via Nuitee
M
Melinda • couple • us
9
Pros:

Very good

2026-01-31 • via Nuitee
W
William • couple • us
6
Decent stay for 1 night, best to eat breakfast elsewhere.
Pros:

We arrived for breakfast around 8am. The biscuits were good but not hot. Coffee was great, they had coffee mate creamer - our preference is international delight but the coffee itself was good. The room stayed a comfortable temp. The bed and pillows were comfy. Room was fairly quiet except a few neighbors going in & out of their room. The gentleman that checked us in as well as the lady that checked us out were both very polite, no issues.

Cons:

There were scrambled eggs - they were runny. They had turkey patties and sausage links - didn't taste very good. They had sausage gravy - didn't taste very good nor settled well. There were fresh cinnamon rolls - they were hot under the heat lamp, were a bit dry but much better than the rest of breakfast. The bananas were very green, not ripe enough to eat unless you prefer the green ones. For the shower, the shower walls had small - looked like mens black hairs, on the walls of the shower. Behind the refrigerator was gross, lots of dripped liquids on the wall. This could be seen when bent down to put drinks in. There was only 1 elevator for the building and it was pretty slow. Ice machine, there was only 1 for the building - it was on the 3rd floor. You could hear a lot of traffic going up and down the street out front.

2026-01-31 • via Nuitee
D
Deborah • solo_traveller • us
10
definitely will be back
Pros:

Everything was perfect

2026-01-19 • via Nuitee
S
Sheril • family_with_children • us
10
it was excellent
Pros:

Breakfast was great. Bathroom needed work but it was not snything to interfere with our using it

2026-01-19 • via Nuitee
J
Jennifer • solo_traveller • us
5
2026-01-19 • via Nuitee