Holiday Inn Express Hotel & Suites Rochester Webster by IHG

Hotels
•
Holiday Inn Express
8.9 (344 reviews)
860 Holt Road , Webster , US
+1 585-872-0900

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Consistently clean rooms and hotel areas
Friendly, helpful staff
Very convenient location
Good complimentary breakfast
Indoor pool and outdoor patio/pond area
In-room refrigerator with freezer
Spacious rooms and accessibility
Cons:
Hot tub out of service / bubbles not working
Housekeeping entered an occupied room (privacy breach reported)
Pool towels sometimes not available
Some guests found beds too hard
Some reviewers described decor as sterile/plain
No shuttle service to/from airport

Categories

Cleanliness
9.7
Multiple reviewers repeatedly described the hotel as "clean" and "very clean," indicating consistently strong housekeeping and well-maintained public and guest areas.
Service
9.4
Staff were frequently described as friendly, helpful, and attentive. One serious privacy/housekeeping incident (entering an occupied room) was reported but appears to be an isolated occurrence against an otherwise positive service record.
Location
9.7
Many guests noted a very convenient location — close to destinations, accessible, and pleasant surroundings (patio, pond and walking trail) — making this a clear strength.
Room Quality
8.2
Rooms were described as clean, spacious, and in some cases comfortable (freezer in-fridge praised), but some guests found beds too hard and decor sterile or forgettable, producing a mixed but generally good rating.
Amenities
8.7
Good amenity set (indoor pool, hot tub, in-room fridge/freezer, patio/outdoor area). Issues noted include a long-term hot tub repair and occasional lack of pool towels, which reduced the score slightly.
Value for Money
7.5
Several guests felt the property was somewhat expensive relative to its plain/sterile decor; value perception is weaker compared with other strengths.
Food and Beverage
9.1
Breakfast was frequently called excellent or great and contributed positively to stays, though one report mentioned inconsistency between mornings.
Overall Experience
8.9
Overall stays were positive: clean, convenient, and with friendly staff. A few notable negatives (hot tub out of service, a privacy incident, some hard beds) balanced against many strong positives yield the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location

Located within close proximity to Seneca Park, George Eastman House, and The National Museum of Play, our hotel offers easy access to popular attractions in Webster.

Comfortable Accommodation

Our rooms are thoughtfully designed with amenities like a desk, flat-screen TV, and a fridge, ensuring a comfortable stay for all guests.

Relaxing Amenities

Take advantage of our indoor pool, fitness centre, and hot tub to unwind after a day of exploring Rochester.

Book your stay at Holiday Inn Express Hotel & Suites Rochester Webster, an IHG Hotel for a memorable experience in Webster.

Important information:

Unauthorized pool parties are strictly prohibited.

Access to the pool and all other amenities is exclusively for registered guests only.

Please note that renovation work of the pool and hot tub will be carried out from 30 March 2026 to 6 April 2026 and they will be closed during this period.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.9
Based on 344 reviews
Cleanliness: 9.7
Service: 9.4
Location: 9.7
Room Quality: 8.2
Amenities: 8.7
Value for Money: 7.5
Food and Beverage: 9.1
Overall Experience: 8.9
D
Donald J • couple • us
10
2026-10-16 • via Nuitee
A
Allen • couple • us
9
Good hotel with friendly staff
Pros:

Location was good

Cons:

Nothing

2026-10-15 • via Nuitee
P
Patricia • couple • us
9
2026-10-13 • via Nuitee
P
Patricia • couple • us
8
Pros:

Room and breakfast great.
Loved the pool

Cons:

The hot tub bubbles didn’t work, apparently a part on order for 2 months. I was looking forward to that.

2026-10-12 • via Nuitee
H
Hong • solo_traveller • us
10
2026-09-19 • via Nuitee
D
Danielle • solo_traveller • us
9
2026-09-07 • via Nuitee
G
Gladys • solo_traveller • us
8
2026-09-04 • via Nuitee
M
Michael • couple • us
10
Pros:

Outstanding property. Great outdoor patio with a path to beautiful pond, and walking trail. Excellent staff all around

2026-08-31 • via Nuitee
M
Mandelee • family_with_children • us
10
2026-08-29 • via Nuitee
M
Michael • solo_traveller • us
10
2026-08-29 • via Nuitee
H
Haley • solo_traveller • us
7
2026-08-23 • via Nuitee
H
Hendrik • couple • us
7
OK, but completely forgettable.
Pros:

Clean, new, and convenient location

Cons:

Too sterile, no character, and too expensive for such a plain decor.

2026-08-14 • via Nuitee
S
Sylina • family_with_children • us
2
Pros:

Room was fine

Cons:

The fact they entered the room when we were still there. They enter the room to clean and we had all our belongings in there still. Had money in our purse me and my sister did and my nephew's phone was on the stand. If they seen belongings in there then they should of stayed out until we came back and got permission from us to enter with all our belongings in there

2026-08-03 • via Nuitee
A
Anna • couple • us
10
Very relaxing
2026-07-25 • via Nuitee
G
George • extended_group • us
10
Excellent environment and delicious breakfast. Staff were helpful and friendly
Pros:

Very conveniently located

2026-07-24 • via Nuitee
P
Patricia • solo_traveller • us
10
Great stay in Webster
Pros:

Close to everything I needed. Very clean and accessible

2026-07-24 • via Nuitee
R
Rebecca • couple • us
9
Had a good stay here. Very close to our family!
Pros:

Clean, good location for us, good hot breakfast every morning.

Cons:

Beds were too hard.
Not comfortable at all.

2026-07-10 • via Nuitee
C
Courtney • couple • us
8
Comfortable beds, spacious rooms, freezer in fridge, friendly staff, pool/hot tub,
Pros:

Favorite aspects were the refrigerator in the rooms had a freezer part, was nice to be able to refreeze our ice packs for our 6 hour drive back home. The beds were very comfortable. Room was large enough to fit a pack and play and still had room for my 1 year old to play. Staff were very friendly.

Cons:

The breakfast the second morning was not that great compared to the first night. There were no towels at the pool (we went at 10 in the morning). The pool was not very warm, but had the option of a hot tub. Wish there was the option to be able to hook up Netflix or YouTube on the television.

2026-07-06 • via Nuitee
C
Christine • solo_traveller • us
10
2026-07-04 • via Nuitee
V
Vincent • solo_traveller • us
10
2026-07-03 • via Nuitee