Holiday Inn Express Hotel & Suites Rochester Webster by IHG

Hotels
•
Holiday Inn Express
9 (457 reviews)
860 Holt Road , Webster , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean
Good location
Comfortable rooms
Great breakfast
Cons:
Cleanliness issues
Noise disturbances
Maintenance needed in some areas

Categories

Cleanliness
8.21
Some reviews mentioned cleanliness issues, indicating areas for improvement.
Service
9.68
Numerous comments praised staff friendliness and helpfulness, suggesting outstanding service.
Location
9.22
Great location noted by several reviewers, with easy access to nearby attractions.
Room Quality
8.67
Overall positive remarks about room comfort, though some concerns about cleanliness.
Amenities
8.7
Amenities like breakfast and facilities received good feedback but with some minor complaints.
Value for Money
9.16
High marks for affordable pricing relative to quality received.
Food and Beverage
9.21
Breakfast was particularly well received, with highlights on quality.
Overall Experience
9.18
Many reviewers expressed an overall positive experience, indicating satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:30

Property Description

Convenient Location

Located within close proximity to Seneca Park, George Eastman House, and The National Museum of Play, our hotel offers easy access to popular attractions in Webster.

Comfortable Accommodation

Our rooms are thoughtfully designed with amenities like a desk, flat-screen TV, and a fridge, ensuring a comfortable stay for all guests.

Relaxing Amenities

Take advantage of our indoor pool, fitness centre, and hot tub to unwind after a day of exploring Rochester.

Book your stay at Holiday Inn Express Hotel & Suites Rochester Webster, an IHG Hotel for a memorable experience in Webster.

Important information:

For the safety and comfort of all our guests, unauthorized pool parties are strictly prohibited. Access to the pool and all other amenities is exclusively for registered guests only. Thank you for your understanding.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ROC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 457 reviews
Cleanliness: 8.21
Service: 9.68
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 9.16
Food and Beverage: 9.21
Overall Experience: 9.18
M
Michele • couple • us
9
2026-01-28 • via Nuitee
L
Lisa • couple • us
10
2026-01-26 • via Nuitee
M
Michelle • couple • us
10
2026-01-23 • via Nuitee
L
Loralee • family_with_children • us
10
Had a very enjoyable time.
Pros:

The staff were very polite, professional and helpful. The hotel lobby was clean. The room was clean and comfortable. The location was close to a good shopping area.

Cons:

N/A

2026-01-19 • via Nuitee
A
Alan • solo_traveller • us
10
2026-01-19 • via Nuitee
C
Cheryl • couple • us
10
2026-01-19 • via Nuitee
X
Xiao xiao • family_with_children • ca
10
Pros:

Great hotel

2026-01-15 • via Nuitee
C
Crystal • couple • us
8
Very nice stay
Pros:

We loved the location. We loved the comfortable room, and pool/hot tub. The staff was friendly and helpful.

Cons:

The tubs should have tub mats or something so they weren’t so slippery. My sister in law almost fell in the shower. We did get a tub mat brought to us but every tub should have one with out asking for one. The freezer in our room was moldy and gross.

2026-01-12 • via Nuitee
J
Jennifer • couple • us
9
Pros:

Good

2026-01-05 • via Nuitee
J
Jennifer • extended_group • us
10
Pros:

Staff, room, breakfast, and location were all very good.

2025-12-26 • via Nuitee
R
Robert • couple • us
10
Great location for us, exceptionally clean, friendly & welcoming staff
Pros:

This is the 2nd time we stayed here.
The whole facility is immaculate, the staff is friendly & welcoming, the breakfast delicious.

Cons:

Not a thing

2025-12-17 • via Nuitee
C
Connors • couple • us
5
2025-12-13 • via Nuitee
D
Debabrata • solo_traveller • us
10
Pros:

Everything

2025-11-28 • via Nuitee
T
themotorcyclingblog • couple • us
9
2025-11-26 • via Nuitee
J
Janet • couple • us
10
Pros:

Great many hot choices

2025-11-16 • via Nuitee
G
Gregory • couple • us
10
2025-11-12 • via Nuitee
E
Esther • couple • ch
8
2025-11-10 • via Nuitee
W
Whyteboi • family_with_children • us
9
Pros:

Everything was good to my manner.

Cons:

Grits with cheese for breakfast ,the website should explain a standard room doesn't have two beds.

2025-11-09 • via Nuitee
L
Luis Miguel • couple • us
10
2025-11-09 • via Nuitee
J
Jennifer • couple • us
2
This staff and the rooms were perfect
Pros:

Everything. Annaysa ( spelling?) At the front desk was so helpful. I had so many questions and she always answered them with a smile and told me anything I needed she was there. She was amazing.

Cons:

Nothing.

2025-11-03 • via Nuitee