Holiday Inn Santiago - Airport Terminal by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.3 (11610 reviews)
Armando Cortinez Norte, 2150 , Santiago , CL
+56 2 2799 9900

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent airport location, ideal for early flights/stopovers
Comfortable beds and good linens
Friendly and helpful staff
Extensive, good breakfast and a good on-site restaurant
Cons:
Perceived as expensive / poor value for money
Room temperature issues (hot rooms, limited ventilation) and occasional plumbing/no-hot-water problems
Maintenance and cleanliness concerns (mildew smell, slippery showers, pool maintenance)
Amenities lacking in-room (no minibar/fridge, no robes/slippers) or facilities sometimes closed

Categories

Cleanliness
7.6
Mixed comments: linens and towels praised, but several guests reported mildew smell, slippery showers and variable cleanliness of common areas (pool/locker rooms).
Service
8.8
Generally positive: multiple mentions of friendly and helpful staff at reception and restaurant, though a few had check-in/reservation problems.
Location
9.4
Very strong: repeatedly noted as attached to/next to the airport and ideal for early flights or short stopovers.
Room Quality
8.3
Mostly good: comfortable beds, good linens and soundproofing cited, but issues reported with room temperature (hot, no window), occasional plumbing problems and variability between renovated and older rooms.
Amenities
7.8
Available facilities (pool, sauna, gym, hot tub) but mixed execution: small pool, some closures/maintenance, no in-room minibar/fridge, and missing items like robes/slippers noted.
Value for Money
6.8
Frequently criticized: many guests called the hotel expensive for the level of offering; complaints about price, missing breakfast in some cases and card/payment issues.
Food and Beverage
9
Strong point: breakfast repeatedly described as extensive and varied; restaurant and food quality generally praised (though some find prices high).
Overall Experience
8.7
Overall positive for transit/airport stays due to location and comfortable rooms, tempered by value and occasional maintenance/cleanliness issues; experiences vary from excellent to poor.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
The Holiday Inn Santiago Airport is conveniently located right opposite the International Airport of Santiago, offering easy access for travelers.

Leisure Facilities
Guests can enjoy complimentary access to a sauna, gym, and indoor pool, perfect for relaxation and unwinding after a long journey.

Dining and Services
Indulge in delicious meals at the on-site restaurant, grab a drink at the bar, or opt for convenient room service. Parking is hassle-free with complimentary parking lots provided.

Book your stay at the Holiday Inn Santiago Airport for a seamless and enjoyable travel experience.

Important information:

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SCL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.3
Based on 11610 reviews
Cleanliness: 7.6
Service: 8.8
Location: 9.4
Room Quality: 8.3
Amenities: 7.8
Value for Money: 6.8
Food and Beverage: 9
Overall Experience: 8.7
P
Prior • family_with_children • fk
8
Airport hotel
Pros:

Proximity to the airport for early morning departures.

Cons:

The rooms are very hot and you cannot open the windows.
Bar/Restaurant is expensive.

2026-10-31 • via Nuitee
F
Franck • family_with_children • fr
6
Peu mieux faire
Pros:

L'emplacement

Cons:

La piscine fermée pour maintenance
Pas d'eau dans la douche pendant 15 mn le matin
Buffet du petit déjeuner pas très garni
Éclairage de la chambre faible

2026-10-31 • via Nuitee
J
Joanna • couple • br
2
Só me hospedei porque a Latam alterou meu vôo e seriam algumas horas aguardando de madrugada no aeroporto.
Pros:

Proximidade obviamente com os terminais

Cons:

Valor altíssimo para o que é ofertado. Sem café da manhã, amenities ultra básicos, não aceitou nenhum dos cartões internacionais comuns sem cobrar o IVA (único local no Chile em que isso aconteceu).

2026-10-31 • via Nuitee
T
Tassilo • couple • at
7
2026-10-31 • via Nuitee
L
Loreto • couple • cl
10
2026-10-30 • via Nuitee
N
Nick • family_with_children • au
10
Pros:

Convenient, good restaurant and food

2026-10-30 • via Nuitee
A
Armando • couple • co
9
Perfecto
Pros:

Perfecto

Cons:

Un poco los baños

2026-10-30 • via Nuitee
A
Armando • couple • co
10
Ideal
Pros:

Todo

Cons:

Nada

2026-10-30 • via Nuitee
B
Bernd • solo_traveller • de
8
2026-10-29 • via Nuitee
H
Heiko Bange • family_with_children • de
9
Sehr gutes Hotel, freundliche Mitarbeiter
Pros:

Top Lage, wenn man am nächsten Tag früh einen Flug hat. Sehr gutes Frühstück. Freundliche Mitarbeiter an der Rezeption und im Restaurant. Zimmer groß und gut eingerichtet.

Cons:

Es wäre gut, wenn es noch Gardinen gäbe, um während des Tages Sichtschutz von außen zu haben. Vom Terminal kann man wunderbar in die Zimmer gucken.

2026-10-29 • via Nuitee
B
Brian • solo_traveller • us
8
Pros:

Staff helpful and friendly. Breakfast was extensive and good. Conveniently located at the airport.

Cons:

Pretty expensive by my standards.

2026-10-29 • via Nuitee
V
Victor Satoyim • couple • br
7
Pros:

Localização excelente
Quarto amplo
Cama de ótima qualidade
Lençol e toalhas também de ótima qualidade
Bom isolamento acústico e de temperatura

Cons:

Alto custo

2026-10-29 • via Nuitee
V
Valerie • family_with_children • fr
10
Pros:

La chambre disponible avant l'heure prévue

Cons:

Le prix un peu élevé pour juste un passage avant ou apres l'avion

2026-10-28 • via Nuitee
H
Helen • couple • au
6
2026-10-28 • via Nuitee
I
Isabella • solo_traveller • it
8
Pros:

Posizione strategica se si ha un volo la mattina presto o si arriva tardissimo.
E' a pochi passi dai voli domestici e qualcosa di più dagli arrivi internazionali.
Colazione abbondantissima e varia.

Cons:

l'Hotel è un 4 stelle, mette a disposizione piscina (piccola), sauna, palestra e una vasca idromassaggio.
Non si capisce perchè gli ospiti non debbano trovare in camera accappatoio e ciabatte.
Bisogna scendere con asciugamani addosso tipo profughi, e non è educato girare così, nè per chi usufruisce dei servizi, nè tantomeno per gli altri ospiti dell'hotel.
La pulizia dei locali lascia un po' a desiderare.....purtroppo la platea è vasta e non tutti hanno il buon senso di fare una doccia prima di entrare in piscina o in idromasssaggio!
Non c'è frigo bar in camera.

2026-10-28 • via Nuitee
R
Robert • family_with_children • us
9
Pros:

Simplicity

Cons:

Coffee in room. No milk powder...

2026-10-27 • via Nuitee
S
simone • extended_group • au
8
Pros:

Perfect terminal location and good rooms and restaurant for a stopover night

Cons:

Quite expensive for the level in Chile

2026-10-27 • via Nuitee
F
Fiona • family_with_children • ca
6
Pros:

Attached to the airport. Good breakfast and restaurant.

Cons:

When I arrived they had trouble finding my reservation then they tried to put my in a room on the side that wasn't renovated and looks like a 80's motel. I refused and magically they gave a room on the renovated side. The hotel does not have hot water its warm at best. The shower takes are extremely slippery dangerous and gave a strong mildew scent

2026-10-27 • via Nuitee
S
Sandro • solo_traveller • uy
9
Excelente para conexiones largas
Pros:

Cercanía e instalaciones

Cons:

Nada

2026-10-27 • via Nuitee
M
Molly • solo_traveller • us
7
Pros:

Super comfy bed, much appreciated in between long flights. It would have been nice to have more than just one small bottle of water, and my bathroom sink did not drain but I was not there long enough for anyone to fix it.

2026-10-27 • via Nuitee