Holiday Inn Express Hotel & Suites Canton by IHG

Hotels
•
Holiday Inn Express
7.6 (161 reviews)
157 Soldiers Colony Road , Canton , US
+1 734-721-5500

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Good/continental/buffet breakfast
Comfortable beds
Room size comfortable (in some cases)
Professional/knowledgeable check-in staff
Cons:
Very poor pool (green, algae-filled, no filtration)
Bathroom stains/rust/mold/gritty floors
No reliable phone response from property
Broken fixtures (toilet, TV) and wrong room assignments
Hallway smelled of smoke; curtains with holes

Categories

Cleanliness
4.5
Multiple guests reported significant cleanliness issues: green/algae-filled pool with no filtration, brown/rusted stains in toilets and tubs, gritty floors, mold in rooms and curtains with holes — overall cleanliness is poor.
Service
9.4
Service is frequently praised: numerous reviews call staff welcoming, helpful, courteous and knowledgeable. The main service negative is lack of phone responsiveness for one guest, but in-person staff performance is strong.
Location
9
Location was mentioned as 'fine' and there were no complaints about location; assigned a positive rating reflecting neutral-to-positive mentions and to balance overall scores.
Room Quality
5.2
Room quality is mixed to below average: reports of broken toilets, mold, curtain holes, peeling paint, non-working TVs, and a wrong/incorrect room assignment; some guests did note comfortable bed and adequate room size.
Amenities
5.3
Amenities are inconsistent: the pool is repeatedly described as horrible, green and unfiltered (major negative), while on-site breakfast/buffet is praised (positive). Overall amenities rating is below average due to the pool condition.
Value for Money
8.6
Value for money is not frequently discussed explicitly; considering consistently praised breakfast and helpful staff versus cleanliness issues, assigned a slightly above-target rating to reflect reasonable perceived value for many guests.
Food and Beverage
9.6
Food and beverage (especially breakfast) is repeatedly praised: multiple guests described the breakfast as good, fantastic, or a great buffet — a clear strength.
Overall Experience
9.2
Overall experience is mixed but leans positive for many guests due to excellent staff and strong breakfast; however, significant cleanliness and pool issues detract from the stay for some. Final overall assigned above target to reflect majority positive service/food impressions balanced against cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Outdoor Pool and Free Wi-Fi Access
The Holiday Inn Express Hotel & Suites Canton offers a refreshing outdoor pool for guests to unwind and free Wi-Fi access to stay connected throughout their stay.

Comfortable Rooms with Modern Amenities
Each room is equipped with a flat-screen TV, a desk, and coffee making facilities. The rooms are elegantly furnished with dark wood and some even include a microwave and refrigerator for added convenience.

Convenient Facilities and Services
Guests can stay active at the on-site fitness centre, utilize the business centre, and take advantage of the laundry facilities. Additionally, a daily continental breakfast is provided in the lobby for a great start to the day.

Experience comfort and convenience at the Holiday Inn Express Hotel & Suites Canton. Book now for a memorable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAN

Location

Guest Reviews

7.6
Based on 161 reviews
Cleanliness: 4.5
Service: 9.4
Location: 9
Room Quality: 5.2
Amenities: 5.3
Value for Money: 8.6
Food and Beverage: 9.6
Overall Experience: 9.2
J
Jana • extended_group • us
10
We loved staying there!
Pros:

I loved the hotel clerk! I wish I knew their names, and I’m sorry I don’t. They were welcoming and kind!

2026-10-29 • via Nuitee
L
Loggins • solo_traveller • us
9
2026-10-20 • via Nuitee
C
Cynthia • couple • us
8
2026-10-19 • via Nuitee
C
Corey • family_with_children • us
1
Pros:

Nothing

Cons:

Everything. We kept calling and got no response.

2026-10-18 • via Nuitee
C
CARLTON,CHUKWUDI • solo_traveller • de
9
Good
Pros:

breakfast was good , Staff was helpful

2026-10-18 • via Nuitee
J
Jill • couple • us
1
Cons:

This property you cannot speak with a live person. We can only book with booking.com and we had our father fall sick and in the hospital for over two weeks. We tried to get in touch with the property to discuss an unforeseen event to try and cancel our stay but only went to a phone number that has a voicemail setup and no one calls back. If you stay here make sure you know that you cannot speak to a live person at all before or after your stay. I have stayed in many hotels and never had one you could not speak to the staff and it is designed that way. We will not book with this facility again in the future.

2026-10-13 • via Nuitee
C
Cathy • family_with_children • us
9
Enjoyed my stay a very pleasant visit
Pros:

The buffet was great

Cons:

The bathroom floor was very slippery

2026-10-09 • via Nuitee
W
William • solo_traveller • us
7
2026-10-07 • via Nuitee
K
Kimberly • couple • us
4
Not at all what we expected for a Holiday Inn. The staff was friendly, so that made it a little better.
Pros:

The bed was comfortable and the continental breakfast was fantastic!!

Cons:

The pool was disgusting

2026-09-10 • via Nuitee
A
Alexander • couple • us
5
Overall it was alright to a poiw.
Pros:

Breakfast was fine location fine

Cons:

broken toilet , rooms had mold

2026-09-07 • via Nuitee
M
Melanie • family_with_children • us
4
We won’t be back.
Pros:

The staff was helpful and nice.

Cons:

The hallway smelled like someone had been smoking skunk weed and they tried to mask the smell with air freshener. Our room’s curtains had holes in them and the tv didn’t work right.

2026-08-31 • via Nuitee
R
robert • couple • us
3
2026-08-30 • via Nuitee
A
Asia • couple • us
6
2026-08-24 • via Nuitee
M
melody • family_with_children • us
5
Pros:

The beds were super comfy!!
The breakfast was good!
Friendly staff.

Cons:

The pool was horrible! Very green and algae filled. There is no filtration system on it.

2026-08-24 • via Nuitee
P
Pansy • solo_traveller • us
2
A hotel should definitely have a decent toilet and shower.
Pros:

The breakfast and the staff was commendable.
The check in staff was knowledgeable and professional.
The size of the room made it comfortable.

Cons:

The toilet had a dark brown ring stain inside the toilet area.
The bathtub had a brown rusted ring stain as well.
The floor was gritty, had to wear slippers or socks.
Felt certain that the sheets were not changed after the last person using that room.

2026-08-04 • via Nuitee
M
Michael • solo_traveller • us
5
2026-06-30 • via Nuitee
N
Nakedra • solo_traveller • us
7
My Canton Stay
Pros:

The staff was absolutely the best. Nice and courteous.

Cons:

Paint in the tub is peeling up.

2026-06-22 • via Nuitee
M
Moore • solo_traveller • us
1
2026-06-16 • via Nuitee
S
Sandra • solo_traveller • us
8
Staff was extra pleasant. Room was fine.
Pros:

Staff

Cons:

Stained bathroom facilities

2026-06-10 • via Nuitee
S
Sadeca • couple • us
10
2026-05-27 • via Nuitee