Holiday Inn Southaven Central - Memphis by IHG

Hotels
•
IHG
9.1 (133 reviews)
280 Marathon Way, Southaven, Mississippi, 38671 , Southaven , US
+1 662-349-0444

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Facilities

Elevator
Fitness facilities
Conference space
Fireplace in lobby
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Express check-out
See all facilities

Review Highlights

Pros:
Clean rooms noted by multiple guests
Friendly and efficient staff (front desk, maids, kitchen)
Excellent breakfast choices
Convenient location near shopping and dining
Spacious rooms
Nice, clean bar and easy/safe parking
Cons:
Bugs in bed reported
Noisy air conditioner and refrigerator affected sleep
Inconsistent hot water (either scalding or cold)
Sofa bed and toilet maintenance issues in some rooms
Charged for breakfast (unlike some other locations)
Strict occupancy policy and at least one unresolved complaint to management

Categories

Cleanliness
8.6
Multiple reviews praise rooms and cleaning staff as very clean and attentive, but there are serious isolated cleanliness issues (bugs in bed, a nasty sofa bed, and a comment about exterior cleanliness) which lower the score.
Service
10
Overall service is consistently praised: warm front-desk interactions (Rick called out), efficient maids and friendly kitchen staff. A few isolated reports of an indifferent attendant and lack of follow-up from management are outweighed by the many positive service mentions.
Location
9.6
Frequently described as convenient to shopping and dining, safe and well-suited for travel needs.
Room Quality
8.3
Rooms are often described as spacious and generally good, but problems such as inconsistent hot water (scalding or cold), noisy AC/refrigerator, a stopped-up toilet and a poor sofa bed reduce the rating.
Amenities
9.3
Amenities like breakfast options, a clean bar and easy, safe parking are praised; however, the property charging for breakfast (unlike some other Holiday Inn Express locations) is a noted negative.
Value for Money
7.8
Value is pulled down by reports of being charged for breakfast, a strict occupancy policy that resulted in a guest being charged despite not staying, and at least one instance of unresolved guest issues.
Food and Beverage
9.6
Breakfast is repeatedly described as excellent with friendly kitchen staff and good choices; the bar is noted as nice and clean. The fact that breakfast is charged at this location is mentioned but does not erase the strong positive sentiment about food quality.
Overall Experience
9.6
Most guests report an excellent stay and intention to return, citing great staff, cleanliness and convenience; significant but isolated negatives (bugs, noise, maintenance and some policy/management issues) prevent a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Welcome to the Holiday Inn Southaven Central - Memphis by IHG, where comfort meets convenience in the heart of Southaven.

Recreational Amenities
Indulge in our indoor pool or elevate your workout routine in our fully-equipped fitness center. Whether relaxing or staying active, we have the perfect space for you.

Dining Delights
Savor delectable meals at our on-site 302 Bar & Grill, a family-friendly restaurant featuring a lounge. Enjoy room service during select hours for a cozy meal in your room.

Business Ready
For guests planning events, our hotel boasts 2865 square feet of flexible conference space, equipped with a 24-hour business center. Enjoy complimentary internet access to keep you connected.

Don’t miss out on a memorable stay; book your visit today!

Important information:

  • Pool access available from 7:00 AM to 10 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.1
Based on 133 reviews
Cleanliness: 8.6
Service: 10
Location: 9.6
Room Quality: 8.3
Amenities: 9.3
Value for Money: 7.8
Food and Beverage: 9.6
Overall Experience: 9.6
T
Tami • family
6
Pros:

Clean room, no free breakfast like the holiday inn express & suites. Hot water was the biggest problem-it was either scolding or cold-no in between.

2025-09-21 • via Nuitee
L
Laterria
8
Pros:

Toilet was stopped up in one of the rooms. Sofa bed was extremely nasty in that same room. Babies were yelling, running and crying all night which is no fault of the hotel.

2025-09-21 • via Nuitee
J
Jordan
2
Bugs in bed
Pros:

I was woken up out of my sleep due to itching. Cut the light on and there were bugs in my bed, on my pillows.

2025-09-15 • via Nuitee
S
Sandra • family
10
Pros:

Great staff, excellant breakfast choices, spacious and clean rooms

2025-09-15 • via Nuitee
J
James
4
very noisy stay
Pros:

refrigerator made a loud clicking noise all night long i finally had to get up and pull it out from the wall and unplug it so we could get some sleep; and the airconditioner was even worse! Each time it cut off and back on there was a terrible screeching sound which of course made it almost impossible to get any sleep. I told the attendent the next morning about all of this and she said, cold and unconcerned, "oh, well - i hope you have a good day do you want a receipt?"

2025-09-15 • via Nuitee
D
Donnell
10
Pros:

Very clean

2025-09-14 • via Nuitee
L
Leitta
10
Pros:

Convenient and safe for my travel needs

2025-09-07 • via Nuitee
V
Verified traveler
10
Standards above and Beyond
Pros:

I loved this hotel.... EXCELLENT STAFF, ROOM WAS AWESOME.... Cleanliness from the lobby to the room was SUPERB... I definitely will return

2025-09-02 • via Nuitee
C
Cheryl
10
Pros:

The maids are very efficient. They pay attention to every detail. I saw them wiping down the entry doors. The bathroom was excellent. Everything was excellent. Staff was friendly. The kitchen staff was friendly. The breakfast was excellent.

2025-09-02 • via Nuitee
S
shanderla • family
10
Pros:

Could have been cleaner on the outside but overall the hotel was excellent!

2025-08-19 • via Nuitee
A
Antonio
10
Pros:

Was on a leisurely trip and wanted somewhere close to everything i picked the perfect place

2025-08-17 • via Nuitee
A
Ashley
10
Outstanding Service
Pros:

Rick at the front desk greeted me warmly and answered all my questions with a smile. Great customer service!

2025-08-12 • via Nuitee
F
Felicia • partner
10
Pros:

Great

2025-08-11 • via Nuitee
B
Bonita • partner
8
Pros:

Nice hotel

2025-08-09 • via Nuitee
P
Pam
6
Pros:

The place was clean! But we had issues and still have not heard from management.

2025-07-29 • via Nuitee
G
Gavin • family
10
Pros:

This is my first stay here. Very convenient to shopping and dining. Staff were very friendly.

2025-07-28 • via Nuitee
C
Christopher • family
10
Pros:

Everything was great

2025-07-22 • via Nuitee
F
F Kathie
8
Pros:

This is one of the only Holiday Inn locations that I have stayed at that charged for breakfast.

2025-07-13 • via Nuitee
W
Wendy • family_with_children
8
Pros:

Things were ok

2025-07-06 • via Nuitee
D
DeAndrea
2
Pros:

I was still charged for this room even though I couldn’t stay because of their policy for not having more than 4 people in the room which was my nieces for their party and they didn’t want to accommodate them but wanted me to buy another room because they had a disturbance the night before

2025-06-24 • via Nuitee