Holiday Inn Express & Suites Malvern by IHG

Hotels
•
Holiday Inn Express
8.6 (169 reviews)
2660 S. River Creek Drive , Malvern , US
+1 501-467-8800

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly/helpful staff
Comfortable beds
Good breakfast (fresh, varied)
Convenient location
Good value
Powerful shower / plenty of hot water
Spacious rooms (in some units)
Cons:
Highway noise at night
Pool too cold / small
WiFi/TV reliability issues
No gluten-free breakfast options
Faucet pulled from wall in one room
Only one elevator in a 3-story hotel
Misleading booking info (smoking rooms/room service not available)
Room temperature / AC problems; bed/toilet height concerns

Categories

Cleanliness
9.2
Multiple reviews explicitly praise rooms and the hotel as 'very clean' or 'extremely clean'; overall cleanliness is consistently highlighted as a strong point.
Service
9
Staff repeatedly described as friendly, helpful and accommodating (front desk resolved booking/wifi issues); a few service-related miscommunications noted but overall service is strong.
Location
8.8
Location is frequently called convenient and good for exploring; however several mentions of highway noise at night reduce the score slightly.
Room Quality
8
Beds and room comfort are praised (comfortable beds, spacious rooms, powerful shower) but there are specific room complaints (AC not cooling well, TV/wifi issues, faucet pulling from wall, bed/toilet height problems).
Amenities
8
Breakfast and pool are noted amenities; breakfast is praised but pool is described as small and too cold by multiple guests, and one-elevator layout noted as a minor annoyance.
Value for Money
9
Several reviews explicitly call the hotel good value or great value; guests comment positively on what they received for the price.
Food and Beverage
9
Breakfast is repeatedly praised as fresh, plentiful and varied (actual cooked food, fresh fruit), though a few guests wanted more gluten-free options or different potato preparation.
Overall Experience
7.8
Many reviewers report wonderful or awesome stays and would return, but a minority had significant negative experiences (misleading booking info, major room issues, inoperable TV, uncomfortable fixtures), lowering the overall experience compared to specific strengths.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Convenient Location
Located in Malvern, Holiday Inn Express & Suites Malvern offers easy access to Magic Springs Crystal Falls and Ouachita Baptist University. With a 24-hour front desk and free WiFi, this 2-star hotel ensures a comfortable stay for all guests.

Family-Friendly Accommodation
Featuring family rooms and private bathrooms in each room, our hotel is perfect for travelers with children. Enjoy a hassle-free stay with our convenient room service and welcoming amenities.

Nearby Attractions
Explore nearby attractions like Henderson State University and Arkadelphia Station, just a short distance away. For travelers flying in, Hot Springs Memorial Field Airport is conveniently located within 35 km.

Book your stay at Holiday Inn Express & Suites Malvern for a memorable and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIT

Location

Guest Reviews

8.6
Based on 169 reviews
Cleanliness: 9.2
Service: 9
Location: 8.8
Room Quality: 8
Amenities: 8
Value for Money: 9
Food and Beverage: 9
Overall Experience: 7.8
G
Garrell • couple • us
1
Should have stayed somewhere else.
Pros:

Location was good. Bed was so-so.

Cons:

Desk light did not work. The floors and desk was sticky.

2026-11-04 • via Nuitee
P
Pamela • couple • us
10
The staff was very helpful and understanding
Pros:

Very clean

2026-10-30 • via Nuitee
B
Belinda • solo_traveller • us
10
Awesome!!!
Pros:

Everything

2026-10-30 • via Nuitee
R
Roni • couple • us
8
Decent facilities. Good staff. Great value
Pros:

Facilities were decent. Good value

Cons:

Loud. Highway noise all night.

2026-10-28 • via Nuitee
K
Kathleen • couple • us
10
Clean and convenient!
Pros:

Clean! The breakfast was good and the staff were friendly.

2026-10-15 • via Nuitee
S
Susan • solo_traveller • us
9
Wonderful stay
Pros:

Staff was amazing! I had some trouble with booking because of wifi connection but the front desk person took care of everything. The bed was very comfortable and we really liked the pillows. Lots of hot water and a powerful shower head. The room was extremely clean and had plenty of space.

Cons:

We only had 1 tiny issue. The faucet pulled away from the wall in the shower. I was going to tell the staff in the morning but forgot.

2026-10-13 • via Nuitee
M
Marisa • couple • us
8
Good overall staff great rooms very good
Pros:

Great location, comfortable bed and room. Quiet in the hotel and room even with a loud highway outside. Staff were friendly and helpful. The breakfast was fresh and plentiful. Thanks for providing fresh fruit 🍌 we will gladly stay here again.

Cons:

Only one elevator in a 3 story hotel was confusing but I understand that it was made that way. It would be nice if the pool was a little warmer. It was far too cold for anyone to enjoy. Not just us, a couple others said the same thing.

2026-10-11 • via Nuitee
G
Gebheim • family_with_children • us
8
Cons:

Breakfast offered no gluten free breads/gravy

2026-10-10 • via Nuitee
T
Thammavongsa • couple • us
10
Made it the best night ever
Pros:

Very nice

Cons:

The location,

2026-09-10 • via Nuitee
W
Wikel • solo_traveller • us
8
2026-09-05 • via Nuitee
L
Luis • family_with_children • us
6
2026-09-02 • via Nuitee
D
Danny • couple • us
4
Will definitely not stay at that facility again and all holiday inn’s are questionable now.
Pros:

Location

Cons:

WiFi directions were not accurate. Room was hot and stuffy. TV didn’t work properly between check in and going to sleep, didn’t work at all in the morning. Bed was too high off the floor.

2026-08-30 • via Nuitee
M
Megan • couple • us
7
Pros:

The pool and breakfast were nice. The location is good too.

Cons:

The air conditioner in the room did not work that great.

2026-08-19 • via Nuitee
C
Cheyenne • couple • us
4
2026-07-11 • via Nuitee
M
Myron • solo_traveller • us
10
2026-07-03 • via Nuitee
W
Williams • solo_traveller • us
7
2026-07-03 • via Nuitee
M
Myron • solo_traveller • us
10
2026-07-03 • via Nuitee
C
Cresencio • family_with_children • us
9
2026-06-24 • via Nuitee
B
Barry • solo_traveller • us
9
2026-06-22 • via Nuitee
N
Nora • solo_traveller • us
10
2026-06-21 • via Nuitee