Holiday Inn Express & Suites Macon - I-475 By IHG

Hotels
•
Holiday Inn Express
8.4 (119 reviews)
4970 Harrison Rd, Macon, Georgia, 31206 , Macon , US
+1 478-803-0033

listing image 1
Show all photos

Facilities

Free breakfast
Safe-deposit box at front desk
Internet access in public areas - high speed
Smoke-free property
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
RV, bus, truck parking
Free self parking
Free RV, bus, truck parking
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean and recently updated rooms (many reports)
Comfortable beds
Good/strong breakfast for many guests
Convenient parking
Good location with dining options
Easy check-in and quick access
Quiet despite being near a major street
Big rooms with nice bedding
Welcoming front desk and helpful ladies
Cons:
Dirty shower walls and lukewarm showers reported
Cracked sink and poor bathroom repairs (excessive caulk)
Loud air conditioner that may not cool adequately
Stains on bed covers and reports of bugs in bathtub
Broken pancake machine at times
No gluten-free breakfast options reported
Some common areas described as old/stained/dirty
Puddles/room leaks and delayed towel service reported
Occasional inattentive staff (phone use during check-in)
Fumes from outside entering via air conditioner in at least one room

Categories

Cleanliness
7.3
Mixed signals: several guests report dirty shower walls, stains on bed covers, bugs in the bathtub and poor bathroom repairs, while many others note very clean, recently updated rooms—overall slightly below hotel average.
Service
9.4
Consistently praised: staff and front desk repeatedly described as friendly, helpful and accommodating; only occasional complaint about a clerk on her phone.
Location
8.8
Generally positive: noted as a good/convenient location with many dining choices and quiet despite being near a major street.
Room Quality
8
Mixed: many guests enjoyed big, comfortable, recently updated rooms and bedding, but there are reports of loud/not-cooling air conditioners, lukewarm showers and cracked sink repairs.
Amenities
7.9
Mixed amenities: breakfast and pancake maker are highlights for some but the pancake machine was broken for others; parking convenient; some common areas reported stained or dated.
Value for Money
8.5
Perceived as reasonable value: several guests said the stay was surprisingly good despite some dated aspects; a few issues (no refund for problems) affected perceived value for some guests.
Food and Beverage
8
Mostly positive breakfasts but with notable negatives: frequently described as good/better-than-most, yet complaints include lack of gluten-free options and occasional broken pancake machine.
Overall Experience
9.3
Overall favorable: many guests reported great stays, clean rooms and helpful staff; isolated but significant service and room issues lowered some experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Amenities and Features
Enjoy a 24-hour fitness center and a seasonal outdoor pool
Complimentary wireless internet access, concierge services, and a banquet hall
Business center, dry cleaning/laundry services, and a 24-hour front desk

Accommodation Highlights
81 guestrooms with refrigerators and flat-screen televisions
Complimentary wireless internet and satellite programming
Bathrooms with shower/tub combinations and hair dryers

Nearby Locations
Middle Georgia State University - Macon Campus (1.2 km)
Macon Mall (3.8 km)
Lake Tobesofkee (5.8 km)

Plan your stay at the Holiday Inn Express Hotel & Suites Macon-West now to enjoy these features and explore nearby attractions.

Important information:

  • The seasonal pool will be open from March to October.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCN

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.4
Based on 119 reviews
Cleanliness: 7.3
Service: 9.4
Location: 8.8
Room Quality: 8
Amenities: 7.9
Value for Money: 8.5
Food and Beverage: 8
Overall Experience: 9.3
J
John
4
Not a great stay
Pros:

I think I stayed in a room where Joe Walsh previously stayed. He has accountants that pay for it all.

Shower walls were dirty, and the light over the shower was not working. Lukewarm shower at best.

The bathroom sink was cracked and the counter seems to be removed and repaired with 12 pounds of caulk that looks like it was squeezed out of a tootpate tube.

The air conditioner was loud and never cooled the room off completely.

2025-09-17 • via Nuitee
M
Mansour Vincent • family
6
Pros:

the facility carting and elevator and common grounds was old stained and dirty

2025-09-13 • via Nuitee
N
Nykaira
10
Great Stay
Pros:

Had a work conference and had to stay overnight, perfect place. Breakfast is great, staff is nice. Good Location

2025-08-31 • via Nuitee
T
timothy
10
Pros:

Didnt try breakfast bar. Rooms were very nice and clean. Quiet facility.
No hot water in early morning though.

2025-08-18 • via Nuitee
G
George
10
Pros:

Nice

2025-08-08 • via Nuitee
D
David • partner
10
Pros:

Breakfast was good. Parking was convenient.

2025-08-01 • via Nuitee
D
Deanna • family
10
Pros:

Super comfortable beds, clean and staff is very accommodating.

2025-07-26 • via Nuitee
K
Kevin • family
10
Pros:

Easy access and quick process getting into the room.

2025-07-25 • via Nuitee
L
Lee • family
10
Pros:

Great overnight experience, would stay again. Staff was nice and everything was clean.

2025-07-25 • via Nuitee
N
Nisar • family
8
Pros:

Friendly staff

2025-07-21 • via Nuitee
C
Carol • family_with_children
8
Pros:

Staff very nice, room clean, smell nice

2025-07-20 • via Nuitee
S
Stephanie
10
Pros:

The ladies at the front desk were super helpful!

2025-07-03 • via Nuitee
R
Rommel • partner
10
Pros:

My stay was great.

2025-06-11 • via Nuitee
L
Luis
10
Pros:

Staff members were very helpful, friendly and the facility looked like new, nice work everyone A+

2025-06-11 • via Nuitee
T
Triphinia
10
Pros:

Great.

2025-05-31 • via Nuitee
S
Shakilia • partner
10
Pros:

Everything was excellent

2025-05-15 • via Nuitee
S
Shakilia
10
Pros:

Everything was excellent

2025-05-15 • via Nuitee
S
Shawna • family
10
Pros:

Very clean, recently updated, big nice rooms with nice bedding. This is off a major street so it's quiet. Breakfast is "better than most hotel breakfasts" with a fun pancake maker for the kids. Only minor complaint, they seemed to have scrimped on the insulation from bathroom to room, and the door had a substantial gap to let light and potential noise from the hallway in. However, this was very quiet when we stayed so noise in the hallway wasn't a problem.

2025-05-07 • via Nuitee
C
Cheryl
10
Pros:

The front desk was darling and hospitable when they greeted me. There are nice sensibly furnished rooms. I love the luggage benches that are built in instead of luggage racks. Little things like jacket hooks and fully stocked coffee made the experience lovely. The design was cute too. In the morning there were some low carb and healthy options as well. Excellent experience.

2025-04-29 • via Nuitee
P
Patricia
10
Pros:

Easy to get to and a lot of choices for dinner.

2025-04-15 • via Nuitee