Holiday Inn Express & Suites West by IHG

We paid for a room with 2 queens, with 4 people. They were “out” of washcloths and could only provide us with 2. What are we suppose to do? They “don’t know”

Mrs. Laquita at the front desk was extremely nice, well mannered and so polite. Some of the best customer service I have seen.

Staff was great room clean and well laid out.

Great staff, clean, and the shower-OMG

good hotel, staff is very nice. its a clean hotel, right off the interstate. If I am in this area this is the hotel i usually stay at its a lower in price than but still a pretty good place to stay

nice people at the front desk

Property has friendly staff and the breakfast is good. Very good service! I didn’t have any problems at all.

The property was clean rooms clean.

The hotel and pool were nice and clean, and the staff were very friendly !

The property is in a run down area. The bathtub in our room backed up, was not in good condition.

Very accommodating and clean. Great stop outside of downtown Shreveport!

They should display the 100 dollar security deposit/incidental charge as it is unusal for the area. The staff i think feels bad having to ask for that at a road side holiday inn. Mamager and trainee were very friendly and professional at even 2am when i arrived. Then when i woke up by housekeeping loudly kncking to inform me i didn't have late check at 1145am seemed a bit rude. I have late checkouts on my account status i believe but would have been happy to pay since i didnt request it at 2am instead of being woke up that way. Maybe call my cell or the room phone if it works.

It was a nice stay

The hotel was in a run down area where a lot of scrap metal around with torn down buildings. When we got there people were waiting because the rooms had not been cleaned. We were headed to a retirement party and had to change in the bathroom hallway because our room was not ready.
The hotel also smelled like dog.

1. The room was not available upon arrival. We weren’t able to check-in until around 7pm and we had a 5pm event.
2. Front desk staff was rude. I asked if reservation would still be available the same-day and the staff sarcastically said “well you made the reservation for today, didn’t you?”
3. Sofa bed didn’t have covers
4. Room only had 2 sets of towels when reservation was specifically for 4 people. When I went to ask for more towels, I was told they were out
5. Tub was not clean when we got there
6. The nicest thing about hotel was the lady preparing breakfast. She was very friendly and pleasant.

The staff were friendly and helpful

I like it was close to airport. The hot cinnamon rolls with the coffee was amazing

Signs on area not to leave things in your car made me worry about area hotel was in.

Very comfortable and not far

I would recommend this facility to anyone. My family and I had an enjoyable time. The staff was kind and friendly!