Holiday Inn Express Hotel & Suites Cincinnati - Mason by IHG

Hotels
Holiday Inn Express
8.5 (412 reviews)
5100 Natorp Boulevard , Mason , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Great breakfast options
Cons:
Cleanliness issues
Noise disturbances
Pool could be warmer

Categories

Cleanliness
7.08
The room had an odor, towels had stains, and there were reports of mold in rooms.
Service
9.05
Staff was friendly and competent. Quick to respond to issues.
Location
9.59
Convenient location close to many surrounding amenities.
Room Quality
7.54
Some rooms were outdated and others had issues, but renovations are ongoing.
Amenities
8.07
Breakfast was enjoyable but the indoor pool was closed during the stay.
Value for Money
8.53
Standard quality for this hotel tier; some issues noted for the price.
Food and Beverage
9.08
Breakfast choices were tasty and generally well-received.
Overall Experience
9.05
Generally positive experiences with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:20

Property Description

Convenient Location: Situated just a short drive from Cincinnati city centre with easy access to Interstate 71, the Holiday Inn Express Cincinnati-Mason is the ideal choice for both business and leisure travelers.

Amenities Galore: Guests can start their day with a complimentary breakfast and enjoy the convenience of mini-refrigerators and microwaves in their rooms. The hotel also offers a fitness centre, indoor pool, free Wi-Fi, and parking for a stress-free stay.

Nearby Attractions: With Downtown Cincinnati, Kings Island Amusement Park, and various shopping centers just minutes away, there's no shortage of entertainment options. Explore the Cincinnati Zoo or historic Lebanon town centre during your stay.

Book your stay at the Holiday Inn Express Cincinnati-Mason now for a memorable and convenient experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests under the age of 21 years old can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.5
Based on 412 reviews
Cleanliness: 7.08
Service: 9.05
Location: 9.59
Room Quality: 7.54
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 9.08
Overall Experience: 9.05
J
jeff family_with_children us
8
Great for the value.
Pros:

Clean comfortable room, friendly staff and location was great.

Cons:

Pool was cold and refrigerator in the room didn’t work well like most hotels.

2026-05-08 via Nuitee
U
UHAINA couple es
8
Pros:

La habitacion

Cons:

El ruido del pasillo se oia bastante pero las noches han sido muy tranquilas

2026-05-08 via Nuitee
T
Tonya couple us
6
2026-05-07 via Nuitee
D
David couple us
7
Would stay again, knowing to skip breakfast.
Pros:

Clean and comfortable.

Cons:

Breakfast was not great. 1 Coffee machine was broken. The one that did work took a long time to brew one small cup o coffee. I ended up sharing a cup with my wife, so I didn't make others wait. I waited for a lady to make 2 cups then 2 were waiting on me. It felt stressful. No butter out for toast. sausage was not good. Really disappointing.

2026-05-06 via Nuitee
K
Krzysztof solo_traveller us
10
2026-05-05 via Nuitee
S
Sarah solo_traveller us
10
Pros:

The staff and location was fantastic.

Cons:

Air conditioning unit made tons of noise in room 313

2026-05-04 via Nuitee
H
Hughes solo_traveller us
4
It was disappointing that we booked Saturday morning and 30 mins later tried to cancel and couldn't.
Pros:

The room was clean. The bed was pretty comfortable.

Cons:

Breakfast was supposed to be included but wasn't. We tried cancelling the reservation since we booked it on Saturday and my cousin was admitted to ICU last minute and I was hoping to stay with him. Unfortunately, we didn't hear back about cancelling the room so I stayed there. It is not what I would expect from a hotel chain that we have stayed with numerous times in other cities.

2026-04-21 via Nuitee
C
Connie family_with_children us
7
Quite enjoyable.
Pros:

The breakfast was good, I would have liked some waffles, the sausage cooked a little more. The staff did tell my grandson he couldn't get anymore orange juice, which I didn't understand. But overall it was good.

Cons:

Maybe some additional fruit offered, milk options for the drink, cup for toddlers.

2026-04-05 via Nuitee
T
Terri couple us
10
It was a nice comfortable clean stay
Pros:

Nicely located very clean

Cons:

Nothing

2026-04-02 via Nuitee
M
Melanie family_with_children us
9
Pros:

It was easy to get assistance

Cons:

Dryer was out of order
But they used their dryer to dry clothes

2026-03-30 via Nuitee
L
Loy couple us
10
Great experience
Pros:

Clean and breakfast was the best!

Cons:

Nothing it was great

2026-03-05 via Nuitee
J
Jessica family_with_children us
4
2026-03-05 via Nuitee
K
Kay family_with_children us
5
Other than the hot water issue, the stay would have been great.
Pros:

The location was great. The hotel and room were very clean. Room was spacious and the beds were comfortable. Breakfast in the morning was nice.

Cons:

There was no hot water for showers. We called down to front desk twice and it apparently was not fixed. The water was extremely cold. They said they could not give us a different room because the empty rooms were all on the same hot water tanks.

2026-03-02 via Nuitee
K
Kimberly couple us
10
Very comfortable and pleasant
Pros:

Friendly staff and clean

Cons:

N/A

2026-01-25 via Nuitee
J
josephine family_with_children us
10
Pros:

Nice

Cons:

Did not have tea.

2026-01-22 via Nuitee
R
Robin family_with_children us
10
2026-01-19 via Nuitee
A
Ashley solo_traveller us
9
2026-01-19 via Nuitee
T
Tom solo_traveller us
10
Pros:

Quieter

2026-01-19 via Nuitee
S
Sarah family_with_children us
10
Pros:

Friendly staff, clean and comfortable rooms, great breakfast. Very family oriented!! This place is our favorite to stay during Distict 13 OMEA Honor Band

2026-01-18 via Nuitee
P
PSPJeff Couples Palm Springs, Greater Palm Springs, California
10
A great hotel for visiting Kings Island.
Pros:

We were on a holiday tour of Christmas festivities in amusement parks and chose this hotel for our stop in Kings Island.

As you look across the reviews of comparable hotels in this market, you will notice a decline in the reviews, but I'm happy to report this hotel has maintained its quality. I have stayed in this hotel multiple times now over several years. Currently the hotel is undergoing a renovation, and everything already looked great. Glad that they keep up the standards! Breakfast was good but could use a bit more variety on the hot items. All of the staff were friendly and the sleep quality was great. No issues with our stay. Only advice would be turn left out of the service road and go "the long way" to wherever you are going as the traffic at the intersection with I-71 to the right is just excruciating. Will likely be back this Christmas!

2026-01-17 via Tripadvisor