Holiday Inn Express Hotel & Suites Cincinnati - Mason by IHG

Hotels
•
Holiday Inn Express
8.5 (297 reviews)
5100 Natorp Boulevard , Mason , US
+1 513-387-6000

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location for local attractions (Renaissance faire, Kings Island)
Spacious rooms and comfortable beds
Generally clean rooms reported by many guests
Good breakfast and hardworking breakfast staff
Good value for money
Guests felt safe (noted by at least one reviewer)
Cons:
Inconsistent housekeeping (reports of rooms not cleaned, missing items, and lingering odors)
Occasional poor front-desk service and understaffing
Pool small and cold
Mini-fridge cooling problems and removed adjuster
No in-room safe for some rooms
Noise from hallways and rooms above reported
Breakfast timing/availability issues for some guests
No outdoor patio access from upper rooms

Categories

Cleanliness
7
Mixed reports: several guests praised clean rooms, but multiple serious issues were reported (room not cleaned for days, lingering paint-thinner smell, and finding an open drink in the mini-fridge), plus dirty hallways/elevator in one review.
Service
7.8
Mixed service: breakfast staff described as hardworking and friendly, but front-desk/maintenance had inconsistent training, occasional belligerence, limited staffing, and missed housekeeping requests.
Location
9.5
Strong positives: repeatedly noted as very convenient for attractions (Renaissance faire, Kings Island) and generally a great location.
Room Quality
8.8
Rooms are frequently described as spacious and comfortable with good beds, though some rooms had issues (paint smell, noisy corridors above, mini-fridge cooling problems).
Amenities
7.8
Amenities are adequate but with shortcomings: breakfast available and appreciated, but pool described as small/cold, in-room refrigerators often not cooling well, missing adjuster, and some rooms lack a safe or outdoor patio.
Value for Money
9
Multiple guests noted good value for money and recommended the hotel for nearby attractions.
Food and Beverage
8.5
Breakfast generally received positive mentions (good and friendly staff), though some guests noted early breakfast times and occasional service lapses (coffee/cups not replenished).
Overall Experience
9.6
Overall leaning positive: many guests described comfortable, pleasant stays and would return or recommend, but some had very disappointing experiences due to cleanliness and service lapses.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location: Situated just a short drive from Cincinnati city centre with easy access to Interstate 71, the Holiday Inn Express Cincinnati-Mason is the ideal choice for both business and leisure travelers.

Amenities Galore: Guests can start their day with a complimentary breakfast and enjoy the convenience of mini-refrigerators and microwaves in their rooms. The hotel also offers a fitness centre, indoor pool, free Wi-Fi, and parking for a stress-free stay.

Nearby Attractions: With Downtown Cincinnati, Kings Island Amusement Park, and various shopping centers just minutes away, there's no shortage of entertainment options. Explore the Cincinnati Zoo or historic Lebanon town centre during your stay.

Book your stay at the Holiday Inn Express Cincinnati-Mason now for a memorable and convenient experience!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Guests under the age of 21 years old can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Location

Guest Reviews

8.5
Based on 297 reviews
Cleanliness: 7
Service: 7.8
Location: 9.5
Room Quality: 8.8
Amenities: 7.8
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.6
L
Lynda • couple • gb
9
I'd come back here for the location, breakfast, free coffee/tea, and friendly staff.
Pros:

The breakfast was delicious and a variety of food was served each day. The location was fantastic, with a Graeter's a few steps away from the front entrance and a Skyline within walking distance. Hobby Lobby is also a short walk from the hotel. Coffee and tea was served for free in the lobby all day. Checking in was great. The host was very friendly. Kings Island is very close by, we got an uber to and from and worked out well.

Cons:

Room and bathroom were a little outdated but still clean.

2026-11-07 • via Nuitee
J
John • couple • us
10
2026-10-27 • via Nuitee
T
Tina • solo_traveller • us
10
2026-10-07 • via Nuitee
Z
Zach • couple • us
5
Pros:

The location is amazing, close enough to travel to the nearby Renaissance faire.

The room size is fantastic, just before this trip we stayed in Tokyo so the big room was a nice addition.

Cons:

I loved the size of the room, however I had 2 upkeep concerns. First, the room constantly smelled like paint thinner, at first I thought it was just a phantom smell, but it never left. Second, when I left I double checked every cabinet, cupboard, and the mini fridge to ensure we didn't leave anything behind. I was shocked to find a half drunk, open, energy drink, in the mini fridge in a flavor both me and my travel companion are allergic to. Neither of us drank the drink or put it in the mini fridge. It begs the question, who put it there? Even weirder, we had to wonder if the room was fully cleaned prior to us staying. We never really used the fridge or the coffee machine. I was so horrified, but it was close to checkout, so I did not know what to do.

2026-09-15 • via Nuitee
J
James • couple • us
10
All good!
Pros:

Comfortable quiet good breakfast

2026-09-14 • via Nuitee
J
Johannes Olafur • family_with_children • is
9
2026-09-04 • via Nuitee
O
Olga • extended_group • us
9
2026-08-16 • via Nuitee
T
Thomas • solo_traveller • fr
5
Cons:

5 nights room has never been cleaned!

2026-08-13 • via Nuitee
A
Allen • family_with_children • us
9
Wonderful time in a clean hotel
Pros:

Spacious room, clean, nice amenities.

Cons:

No outdoor patio from the rooms upstairs.

2026-08-12 • via Nuitee
N
Nicholas • extended_group • us
8
2026-08-11 • via Nuitee
M
Mary • family_with_children • us
10
Great
Pros:

We had a great stay, thank you

2026-08-10 • via Nuitee
J
Jenny • couple • us
10
My stay was comfortable and short, my room was very clean, breakfast was good. And I felt safe as a women.
Pros:

Clean and safe

Cons:

Floors were dirty in hallways and elevator

2026-08-06 • via Nuitee
R
ROLAND • family_with_children • us
9
2026-08-05 • via Nuitee
E
Em • solo_traveller • gb
9
Recommended for Kings Island.
Pros:

Location for Kings Island.
Staff were friendly.
Nice breakfast.
Good value for money.

Cons:

No safe in the room.

2026-08-04 • via Nuitee
G
Gabrielle • solo_traveller • us
9
2026-08-03 • via Nuitee
S
silass • solo_traveller • us
9
Pros:

Silence

Cons:

Breakfast early

2026-08-03 • via Nuitee
J
JeffColumbus • Couples • Columbus, Ohio
8
A Short, But Pleasant Stay at the Holiday Inn Express & Suites.
Pros:

We were on Day Two of a two-day stay in Cincinnati. The Holiday Inn Express & Suites Cincinnati-Mason was a comfortable and clean hotel. We didn't use any of the amenities of the hotel, but it was a nice hotel. I would book this hotel here again for a longer stay. Probably a great spot for families attending King's island.

2026-07-25 • via Tripadvisor
N
N7817BIroberts • Couples
4
Where hospitality goes to die.
Pros:

On checking in we found the following faults: light in living room flickering on/off/on interminably, neither phone connected with dial tone, one handset not even connected to the phone. Only one staff on duty, no maintenance. We got an offer to change rooms and a ‘maybe that room doesn’t have phones.. really?

Leaving tip on pillow we went out for the day and came back to un made bed, no vacuuming, no replaced coffee or cups. Tips gone and bathroom tidy. Calling front desk were told as this was an ‘Express’ you have to specifically ask for a full service.

Front desk staff were uniformly untrained and one young man belligerent. All unhelpful.

The only staff who were at all hardworking and effective were the young ladies who set up and maintained the breakfast operation.

Very disappointing stay overall.

2026-07-09 • via Tripadvisor
B
Brenda • couple • us
8
One night and it worked.
Pros:

na

Cons:

The noise from halls and stomping from above was disruptive. Bathroom toilet seat low! Bathroom needed to be updated.

2026-06-15 • via Nuitee
S
Sameer • couple • us
8
Pros:

Room size and comfort

2026-06-01 • via Nuitee