Holiday Inn Express Hotel & Suites Mattoon by IHG

Hotels
•
Holiday Inn Express
6.5 (170 reviews)
121 Swords Drive , Mattoon , US
+1 217-235-2060

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Friendly, accommodating staff (resolved booking/cancellation and issued refund)
Good/great breakfast with many options
Some rooms reported as very clean and comfortable
Beds comfortable (in some rooms)
Pet friendly / staff liked guests' dogs
Convenient location (close to highway)
Cons:
Pool and hot tub closed for construction for many guests
Multiple cleanliness issues (stains, dried pet urine, missing towels, stale smell)
Phones and elevators were reported down; booking contact problems
Guests felt poor value for money and requested refunds/credits
Charges for pets perceived as high by some guests

Categories

Cleanliness
4.5
Multiple reviews mention dirty floors, dried pet urine under sink, stained carpet, missing hand towels and a stale smell — overall cleanliness is below expectations.
Service
8.5
Mixed signals: phones and elevators were reported down and some guests had booking-contact problems, but several reviews praise staff as very friendly, accommodating, and helpful (including resolving a cancellation and issuing a refund).
Location
8
Described as close and convenient (not far off the highway); location is generally satisfactory for guests' needs.
Room Quality
7
Rooms vary: some guests reported very nice, clean and comfortable rooms with comfortable beds; others reported hard beds and room stains — overall room quality is slightly above average but inconsistent.
Amenities
3
Repeated reports that the pool and hot tub were closed for construction; major amenity closures negatively impacted many stays.
Value for Money
4
Several guests felt they were overcharged or swindled given closed amenities and condition issues; requests for refunds/credits were mentioned.
Food and Beverage
9
Breakfast received consistently positive comments — described as yummy and great with many options.
Overall Experience
8
Overall is mixed: amenity closures and cleanliness issues hurt some stays, but responsive staff, good breakfast, resolved booking issues and some very nice rooms led to positive experiences for other guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location
Located just off Interstate 57 and close to Eastern Illinois University, Holiday Inn Express Hotel & Suites Mattoon offers easy access for travelers.

Relaxation and Recreation
Unwind in the indoor pool and hot tub, or stay active in the fitness center. Enjoy the convenience of free Wi-Fi and cable TV in every room.

Additional Amenities
With tea/coffee facilities, ironing essentials, and a hairdryer in each room, comfort is ensured. The hotel also provides a launderette and business center for guests' convenience.

Book your stay now at Holiday Inn Express Hotel & Suites Mattoon for a perfect blend of comfort and convenience during your travels.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DEC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.5
Based on 170 reviews
Cleanliness: 4.5
Service: 8.5
Location: 8
Room Quality: 7
Amenities: 3
Value for Money: 4
Food and Beverage: 9
Overall Experience: 8
T
Tori • family_with_children • us
1
Horrible,
Pros:

For the amount we paid for the hotel and for spot to be broken down that we were not told when we booked it was very unprofessional. The pool was down, the phones were down so I couldn't even call them to ask a few questions, and the elevators were down and I was on crutches!! I didn't like anything about this hotel and I should be getting a refund or a credit.

Cons:

For the amount we paid for the hotel and for spot to be broken down that we were not told when we booked it was very unprofessional. The pool was down, the phones were down so I couldn't even call them to ask a few questions, and the elevators were down and I was on crutches!! I didn't like anything about this hotel and I should be getting a refund or a credit.

2026-10-12 • via Nuitee
J
Jason • family_with_children • us
1
Horrible
Pros:

For the amount we paid for the hotel and for spot to be broken down that we were not told when we booked it was very unprofessional. The pool was down, the phones were down so I couldn't even call them to ask a few questions, and the elevators were down and I was on crutches!! I didn't like anything about this hotel and I should be getting a refund or a credit.

Cons:

For the amount we paid for the hotel and for spot to be broken down that we were not told when we booked it was very unprofessional. The pool was down, the phones were down so I couldn't even call them to ask a few questions, and the elevators were down and I was on crutches!! I didn't like anything about this hotel and I should be getting a refund or a credit.

2026-10-12 • via Nuitee
P
Pamela • family_with_children • us
8
All in all it was a good stay.
Pros:

We had a good stay - hotel fit our expectations. Breakfast was yummy!

Cons:

There was some confusion about our room being cancelled, and we had to rebook while traveling to the location, which has now been resolved. A refund was received. This was not a Booking.com issue - it was through the hotel. They were very nice to work with, and as I said, the issue has been resolved.
There was work going on at the hotel which caused the fire alarms to go off, but it was quickly rectified. At least it wasn't during the night. :)

2026-10-09 • via Nuitee
D
Denny • solo_traveller • us
2
Got swindled
Pros:

Beds were comfortable

Cons:

The pool and hot tub were closed for construction. Had i known that, I would have booked a different hotel with a pool and hot tub that was open. Only reason we got a hotel room was so we can swim and relax in the hot tub. I truly feel we got a terrible deal and trip was ruined. Would like booking.com to make this right. I feel like we got robbed

2026-10-07 • via Nuitee
J
Jaclynn • solo_traveller • us
5
I will never use booking.com again
Cons:

I have fibromyalgia. I expected the pool to be open. I was surprised to find out when I got there that the pool was closed and they did not know when it was going to be reopened when I tried to contactbooking.com. I was unable to do so so I’m disappointed with booking.com as well.

2026-08-29 • via Nuitee
K
Kimberly • couple • us
6
Was ok
Pros:

Wasnt far off highway.alouds dogs their,but 50.00 charge is little steep per dog.

Cons:

That pool and hot tub was down.hole reason pick this place to stay at.could had writen it in memo when looked up room that pools down.my room had no hand towels dry hands.had dirty floor in bathroom, dryed up dog pees under sink.carpet has way to many pee and other stains on it felt gross. smelt stale in the room.beds to hard.

2026-08-03 • via Nuitee
S
Shane • solo_traveller • us
5
2026-07-18 • via Nuitee
W
wayne1961 • Couples • Jasper, Florida
10
Great Hotel
Pros:

We only had one night here, but had a very nice room. Very clean and comfortable. And the breakfast was great also, with many breakfast options.

2026-07-04 • via Tripadvisor
A
Alissa • family_with_children • us
6
Would of been nice to of known that before booking
Pros:

Close

Cons:

No pool or hot tub

2026-06-29 • via Nuitee
N
Nicholas • family_with_children • us
2
2026-06-29 • via Nuitee
M
Marynelle • solo_traveller • us
10
Pros:

The staff was very friendly, accommodating, and loved my little dog. And, I enjoyed the hot breakfast each morning.

2026-06-25 • via Nuitee
J
Jessica • solo_traveller • us
9
2026-06-11 • via Nuitee
I
I6646CXheidig • Family
2
Horrible
Pros:

DO NOT RESERVE A ROOM! They are a great big sham!
We reserved a room for 5/23/26 not for the room itself but also for the amenities (the pool and hot tub) so our children could enjoy a nice evening after a long day of other activities.
We got there after said long day excited about the pool. Well that didn't happen. Not even close. When we entered the building there is a sign saying said pool and hot tub are not in service. That being said there was no notice anywhere but there on the door. Not on their website, not anywhere. We tried to cancel our reservation but told we would have to pay full price (about $200) even if we did cancel.
You see they have a policy saying that they require 48 hours notice to get out of the fees. Funny since they did not give us 48 hours notice letting us know they didn't have a pool. The only thing said was she would have to get back with us after talking to the manager the next day! So we tried calling corporate. They couldn't do a single thing for us because it is a franchise and they have no authority. We promptly left. Still waiting on a call and it has now been 24 hours. I was trying to give the benefit of the doubt but still haven't heard a darn thing.
My kids were broken hearted and we had a 3 to 4 hour drive with them crying. I feel trapped by this. Almost if not a scam.
BTW still waiting on them to acknowledge us. And would still like my $200 back.
I have pictures and screen shots showing the lack of notice.

2026-05-24 • via Tripadvisor
C
Cook • couple • us
10
2026-05-22 • via Nuitee
J
Jenifer • family_with_children • us
8
2026-05-08 • via Nuitee
T
Timie • couple • us
5
Pros:

The price was good.

Cons:

The pool was not open.

2026-04-27 • via Nuitee
C
Christina • family_with_children • us
6
Pros:

Good

Cons:

Light in room hallway didn't work. Tile in bathroom was loose and groote was cracking.

2026-04-27 • via Nuitee
M
Megan • family_with_children • us
1
2026-04-27 • via Nuitee
N
Nakia • couple • us
1
2026-04-22 • via Nuitee
S
Searls • solo_traveller • us
3
Pros:

The bed was comfortable staff excellent

Cons:

The pool and hot tub wasn't working 😔 then there was about 50 kids running up down hall knocking on doors screaming I came there on business and I was exhausted I too drive back to Missouri a 4 hr trip and was tired from not getting rest I did complain to front desk she tried her best

2026-04-20 • via Nuitee