Candlewood Suites Killeen - Fort Hood Area by IHG

Hotels
•
IHG
7.4 (82 reviews)
2300 Florence Rd, Killeen, Texas, 76542 , Killeen , US
+1 254-501-3990

listing image 1
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Pets allowed

Facilities

Elevator
Fitness facilities
Gift shops or newsstand
Library
Safe-deposit box at front desk
Free newspapers in lobby
Express check-out
Internet access in public areas - high speed
Express check-in
Grocery/convenience store
See all facilities

Review Highlights

Pros:
Very clean rooms (several guests called them the 'cleanest' they've stayed in)
Friendly/very helpful staff (multiple mentions of Ms. Giselle)
Spacious studio-style rooms with kitchenettes
Comfortable beds and large TVs
Quiet for many guests
Cons:
Billing/charge/deposit issues (unexpected $40 charge, unresolved deposit)
Isolated maintenance problems (TV connection, leaking fridge, outdoor lights)
Occasional stains/odd odors reported
Sketchy parking/outside people reported by some guests
Slow check-in at times; housekeeping interruptions despite DND

Categories

Cleanliness
8
Generally praised as very clean — several guests called it the 'cleanest' room they've stayed in — but isolated issues reported (light black stains on towels/bedding, occasional odd odor).
Service
8.5
Staff repeatedly praised (Ms. Giselle named for excellent, professional help); several positive interactions noted despite occasional slow or initially unfriendly check-in and some billing/deposit issues.
Location
7
Convenient and close to the highway; however some guests reported sketchy parking/outside people and outdoor lighting issues that affected perceived safety.
Room Quality
8
Rooms described as spacious, studio-style with comfortable beds, large TVs, kitchenettes and good AC. Isolated problems included incorrect bed assignments, TV connection problems, a leaking fridge and occasional odors.
Amenities
7.5
In-room amenities (kitchenette, large TV, cable, AC) received positive mentions; some property maintenance items (outdoor lights) were noted as needing attention.
Value for Money
6
Mixed perceptions: many felt the stay was good value given cleanliness and comfort, but unexpected charges (extra $40 incident) and unresolved deposit/charge issues reduced perceived value for some guests.
Food and Beverage
7.4
Standard quality for this hotel tier
Overall Experience
6.8
Mixed-to-positive overall: numerous praises for cleanliness, comfort and helpful staff (notably Ms. Giselle), but several significant negatives (billing problems, maintenance issues, safety/parking concerns) impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Top-tier Amenities - Enjoy a fitness center, complimentary Wi-Fi, and gift shops. Take advantage of the picnic area and barbecue grills for a relaxing stay.

Convenient Services - Benefit from a snack bar/deli, complimentary wired internet access, and a business center. Express check-in and a complimentary airport shuttle enhance your experience.

Comfortable Accommodations - Make yourself at home in air-conditioned rooms with kitchens, free internet, and entertainment options. With weekly housekeeping and thoughtful amenities, your stay is sure to be seamless.

Experience the essence of comfort and convenience at Candlewood Suites Killeen - Fort Hood Area, an IHG Hotel. Book your stay now to elevate your travel experience.

Important information:

  • Up to 3 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRK

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 80

  • Pets

    Pet max weight (per pet) in kg is 36

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.4
Based on 82 reviews
Cleanliness: 8
Service: 8.5
Location: 7
Room Quality: 8
Amenities: 7.5
Value for Money: 6
Food and Beverage: 7.4
Overall Experience: 6.8
Y
Yingxin
10
Pros:

Five star service

2025-10-11 • via Nuitee
J
Justin
10
Pros:

Amazing

2025-10-07 • via Nuitee
L
Lori • family
4
Pros:

TV had no connection, carafe for coffee pot did not fit so water leaked out. Room had a odd odor.

2025-09-09 • via Nuitee
R
Ronald • family
10
Pros:

.

2025-05-24 • via Nuitee
J
Jermaine • family
10
Pros:

The Kitchenette

2025-05-02 • via Nuitee
A
Abiodun
10
Pros:

Nice

2025-04-28 • via Nuitee
A
Amanda
10
Pros:

Close to highway

2025-04-28 • via Nuitee
V
Vincent
10
Pros:

Excellent studio apartment type rooms. Big tv, comfy beds, good AC. I liked everything about this place and the staff is excellent!

2025-03-29 • via Nuitee
G
GARY
10
Ms Giselle at Candlewood Suites
Pros:

I had some difficulties with the accommodations but Ms Giselle and the Agent from Hotels.com fixed the situation so profffesionally and expeditiously! Thank you so much Ms Gizelle

2025-03-23 • via Nuitee
M
Moise
10
Pros:

Great place

2025-02-04 • via Nuitee
A
Anita
10
Pros:

It was very quiet and comfortable. The rooms were well set up, kitchenette, bathroom. Beds were comfortable with soft sheets and blankets. Would have like to stay longer.

2025-01-20 • via Nuitee
T
taneisha
8
Pros:

Very clean and friendly staff. Would stay here again.

2024-12-29 • via Nuitee
B
billy • partner
10
Pros:

everything was good.

2024-09-06 • via Nuitee
L
leslie • family
10
Pros:

Great

2024-08-17 • via Nuitee
P
Paula • family_with_children
4
Pros:

I stayed here for a Jehovah witness convention and they made me pay the extra $40 for not reserving the room as “Jehovah Witness”. I had proof I was at the convention all weekend. We were on a tight budget so that was kind of upsetting but other than that, the stayed was good. Praise God!

2024-07-14 • via Nuitee
L
Ludmila
6
Pros:

I had a very disappointing stay at this hotel and would not recommend it. I booked a room with a double bed but was given a single bed. Furthermore, I was informed that booking through Expedia is just a request and not a guarantee. Had I known, I would have booked elsewhere. My companion couldn't stay with me due to the single bed.

Additionally, the towels and bedding had light black stains, and the fridge kept leaking. The parking area felt sketchy, and although the walls are soundproof, the windows and doors are not, leading to noise disturbances. The front desk manager promised to move me to a room with a double bed, but gave it to someone else. Housekeeping knocked on my door despite the "Do Not Disturb" sign, interrupting my last morning.

There were some positives: a convenient small kitchen area (though instructions for the touch stove would help), a decent bed and pillows, a big TV, a comfortable lounge chair, and effective AC.

Overall, this stay was extremely disappointing, and I hope the hotel addresses these issues.

2024-07-08 • via Nuitee
T
Troy
6
Pros:

I got to the property and had to wait 20 minutes before somebody checked me in. The room was very nice and large. The property had several outside lights out and their where several sketchy people on the property.

2024-06-18 • via Nuitee
S
Suzanne
10
Pros:

Convenient location

2024-04-18 • via Nuitee
S
Shawanda D
10
Pros:

The staff and amenities were very accommodating!

2023-11-26 • via Nuitee
L
Latrice
10
Pros:

Initial customer service honestly wasn’t that friendly or that great. Upon leaving Ms.Giselle and the gentlemen at the front were all smiles and super friendly. This by far is the cleanest room I have ever stayed in!! I inspect facilities for a living, I had an extremely hard time finding anything. Very clean and well taken care of!! Would definitely stay here again for the cleanliness and design is the room alone! Large Tv and tons of great cable!!

2023-05-27 • via Nuitee