Candlewood Suites Port Arthur/Nederland by IHG

Hotels
•
Candlewood Suites
7.5 (10 reviews)
2125 Highway 69 , Nederland , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
In-room kitchenette / full kitchen
Comfortable beds and roomy suites
Free laundry service
Clean and tidy reports from many guests
Good location / useful alternative when nearby hotels full
Cons:
No complimentary breakfast
Construction-related disruption and noise
Cleanliness issues for some rooms (odor, old/dirty areas)
Maintenance problems (loose toilet seat, damaged bathroom door, fridge smell)
Front desk/check-in errors and phone non-responsiveness in some cases
Intermittent elevator problems and a reported unauthorized room entry attempt

Categories

Cleanliness
6.5
Mixed reports: several guests praised clean rooms, but multiple reviews note odors, a bad fridge smell, dirty/old areas and a few maintenance-related cleanliness problems.
Service
9.5
Generally excellent and repeatedly called out as friendly, helpful and accommodating; a few isolated failures (no answer during construction, incorrect key issued) are noted but overall service is a clear strength.
Location
8
Positive comments about location (called 'great location' and a useful alternative when nearby hotels were full) support an above-average score.
Room Quality
7.5
Rooms are frequently described as comfortable, roomy and having useful kitchenettes; some issues reported (noise, loose toilet seat, damaged bathroom door and occasional odors) pull the score down slightly.
Amenities
8
Kitchenettes in rooms, free laundry and full-kitchen capabilities are often praised; lack of complimentary breakfast is a common drawback but overall amenities are a strong point.
Value for Money
6.5
Several guests felt the property was a bit overpriced for the condition (one called it 'a little overpriced'), and extra problems (construction, maintenance) reduced perceived value.
Food and Beverage
6.5
No complimentary breakfast is repeatedly mentioned as a negative, though guests value the in-room kitchenette and available coffee; overall F&B offerings are limited.
Overall Experience
7.5
An aggregate impression: many positive service and room attributes but recurring cleanliness, maintenance and construction-related issues yield an average overall experience in line with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Amenities and Prime Location
Featuring free Wi-Fi, an outdoor swimming pool, and fully equipped kitchen suites, Candlewood Port Arthur/Nederland offers a comfortable stay just 1 mile from Jack Brooks Regional Airport.

Fitness Center and Barbecue Facilities
Keep active in the on-site fitness center or enjoy a cookout using the barbecue facilities. The convenience store on the property ensures you have everything you need for a pleasant stay.

Nearby Attractions
Located just 10 minutes from Lamar University and 3.5 miles from the Medical Center of Southeast Texas, our hotel provides easy access to key destinations in the area.

Book your stay at Candlewood Port Arthur/Nederland for a relaxing and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BPT

Location

Guest Reviews

7.5
Based on 10 reviews
Cleanliness: 6.5
Service: 9.5
Location: 8
Room Quality: 7.5
Amenities: 8
Value for Money: 6.5
Food and Beverage: 6.5
Overall Experience: 7.5
C
Carolyn • couple • us
9
Everything we needed for a 3 day get away and staff was wonderful!
Pros:

The staff was incredible! The room was exactly what we needed! Very comfy and friendly.

Cons:

Some things needed repair...but nothing that we couldn't live without.

2026-01-19 • via Nuitee
A
Alexia • couple • us
10
2025-11-19 • via Nuitee
C
Caleb • solo traveller • us
5
Passable
2025-04-25 • via Nuitee
B
Brad
10
Pros:

Great stay

2025-03-13 • via Nuitee
J
Jeff • young couple • us
8
Very good
2025-03-08 • via Nuitee
G
Garrison • review category business travellers • us
10
Exceptional
Pros:

Everything

Cons:

Nothing

2025-02-27 • via Nuitee
R
R • review category business travellers • us
7
It was nice to get a rest and take a shower. TV channels were good, but I did not find RAV on them
Pros:

Room was fine but on the third floor ...

Cons:

No free breakfast ...

2025-02-25 • via Nuitee
D
Darroll • young couple • us
8
Very good
2024-10-14 • via Nuitee
N
Nancy • young couple • us
9
Superb
Pros:

The staff was friendly, helpful and accommodating.
The kitchenette had what we needed for breakfast

2024-07-29 • via Nuitee
M
Miguel
8
Pros:

Good customer service

2024-04-25 • via Nuitee
W
Wendy • young couple • us
6
Pleasant
2023-07-24 • via Nuitee
J
James • solo traveller • us
3
Poor
2023-06-20 • via Nuitee
A
Amanda
4
UNDER CONSTRUCTION
Pros:

I had no idea the hotel was under construction. There was no info on how to get inside. No one would answer the phone. The A/C was turned off in the hallway. The elevator only worked half the time. The room was nice, but it was a bad experience otherwise. Someone tried to come into my room and woke me up before 10 am AND I HAD the DND sign on the door. Stay somewhere else for sure.

2023-05-14 • via Nuitee
A
AMBER • family
8
Pros:

The staff was very polite and willing to help and assist in anyway

2022-06-29 • via Nuitee
J
John
10
Pros:

Good

2022-04-18 • via Nuitee
S
Sandra
4
Pros:

This property felt like a motel instead of a hotel. I normally have no issues with Candlewood. Dirty and old inside. Staff was nice though.

2021-11-16 • via Nuitee
S
Sylvia
10
Candlewood is Awesome!
Pros:

Great and friendly service, room was clean and comfortable. We highly recommend this hotel for your overnight or vacation stay.

2021-07-11 • via Nuitee
V
Verified traveler • partner
6
Pros:

It was ok. Very noisy. The staff was friendly and helpful

2021-05-08 • via Nuitee
C
Cynthia Beaumont
10
Beaumont was full
Pros:

Beaumont was still full from the storm. This facility was a great alternative

2020-11-02 • via Nuitee
G
Gregory
4
Comedy of Errors
Pros:

Arrived to check-in after 3:00 pm, and was told the room wouldn’t be ready for another hour. After checking in an hour and a half later, we opened the freezer/fridge in the room and were blasted by the smell of shrimp/bad fish. The smell was pretty unbearable so we chose to not use the fridge/freezer and kept the door tightly closed. After dinner sometime around 6:30 or so, the door to our room was opened by another guest. Apparently the front desk gave this guest a key to our room not knowing the room was already occupied. The beds were comfortable and we liked how roomy the suite was, but I think we’ll be avoiding this location in the future.

2020-10-11 • via Nuitee