Candlewood Suites Medford by IHG

Hotels
•
Candlewood Suites
8.9 (417 reviews)
3548 Heathrow Way , Medford , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Unclean rooms reported
No breakfast offered

Categories

Cleanliness
8.54
Some reviews mentioned rooms were unclean, impacting overall cleanliness perception.
Service
9.51
Many comments praised the friendly and helpful staff, enhancing service positive sentiment.
Location
9.55
Numerous reviews highlighted the hotel's convenient proximity to the airport.
Room Quality
8.5
Rooms are generally comfortable but some noted the need for improvements.
Amenities
9.03
Amenities like the shuttle service were well received, though some were dissatisfied with missing features.
Value for Money
8.99
Overall good value compared to similar hotels despite some complaints.
Food and Beverage
8.04
No breakfast offered, which detracted from the overall food experience.
Overall Experience
9.01
Overall feedback was positive, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:56

Property Description

Conveniently located off Highway 5

Fully-Equipped Kitchens and Free Wi-Fi: Enjoy the convenience of fully-equipped kitchens in every room and stay connected with complimentary Wi-Fi.

24-Hour Business and Fitness Centers: Stay productive with our round-the-clock business center and keep up with your fitness routine at any time in our well-equipped gym.

Complimentary Transfer Service and Nearby Attractions: Take advantage of our free transfer service to and from Rogue Valley International-Medford Airport and explore nearby attractions like Cedar Links Golf Club and Rogue Community College.

Book your stay at Candlewood Suites Medford now for a comfortable and convenient experience!

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MFR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.9
Based on 417 reviews
Cleanliness: 8.54
Service: 9.51
Location: 9.55
Room Quality: 8.5
Amenities: 9.03
Value for Money: 8.99
Food and Beverage: 8.04
Overall Experience: 9.01
D
Daniel • extended_group • us
9
Pros:

Nice clean room and comfortable bed.

Cons:

No breakfast was provided.

2026-07-18 • via Nuitee
G
Georgetta • couple • us
7
Probably would use Park and Fly package again.
Pros:

The staff was outstanding; we paid for the Park and Fly package. ($40 for 14 nights with a stay) The day staff was great at explaining the package when I called to inquire. The man that was there when we checked in made sure we got signed up for the shuttle and the whole check-in process was very quick and easy. The shuttle driver (I think the night manager?) was very prompt taking us to and picking us up from the airport, even when we were delayed over a day.
We liked the layout of the room and the full kitchenette.

Cons:

The BED! It was so hard and uncomfortable I felt like I was laying on plywood. To be fair we have a sleep number bed and can adjust it to our liking.
We didn't use GPS to find the hotel because it was "right across from the airport" I figured it wouldn't be that difficult to find. We saw it easy enough but had a little bit of trouble finding the entrance.
We left too early to take advantage of the free breakfast. Since they are an "airport" hotel, maybe they could have something available to those who leave super early. Granola bar, fruit?

2026-07-17 • via Nuitee
S
Susan • couple • us
9
Pleasantly surprised.
Pros:

My expectations were pretty low, especially when I realized that breakfast was unavailable. But I altered my opinion when we discovered that the room had a small, but efficient kitchen. With a stop at the market, we were able to have dinner and breakfast in our room. Everything we needed was provided: dishes, fridge, sink for washing dishes, microwave, and cleaning products. This saved us time and got us back on the road sooner the next morning!

Cons:

Kind of outdated and a weird lobby.

2026-07-14 • via Nuitee
A
Angela • couple • us
8
Pros:

Good for quick 1 night rest. Pretty clean. Did feel slightly outdated. But overall good for a simple stay. We were driving to California, so little far off I5, but right across from the airport for those flying out of that area.

Cons:

Felt slightly out dated - well used in some areas (hallway, elevators) - room itself was clean. Unfortunately, our room was right off the elevator, and we could hear people moving around above us late into the night.

2026-07-14 • via Nuitee
J
Jill • family_with_children • us
8
2026-07-13 • via Nuitee
E
Erin • solo_traveller • us
8
Pros:

Location and the room set up were great

2026-07-12 • via Nuitee
G
Gregory • couple • us
9
2026-07-03 • via Nuitee
H
Holly • couple • us
1
Cons:

The room was so dirty. There was some kind of gross stuff on the carpet which wasn’t vacumed up. I would stay elsewhere.

2026-07-02 • via Nuitee
K
Kimberly • solo_traveller • us
9
Great place to stay!
Pros:

The staff was extremely accommodating and friendly. They were helpful and went above and beyond to ensure our comfort.

There were snacks available for purchase at a reasonable price and complimentary coffee was also available.

The location of the suites is perfect with easy access to all local activities. The room was just the right size to suit our needs, was clean, and comfortable.

We will stay here again!

Cons:

The extra bedding for the pull out couch wasn't thick or warm enough. We ended up needing multiple blankets- just be aware.

2026-06-28 • via Nuitee
C
Carmen • couple • us
10
Fantastic
Pros:

We had an awesome stay. Great customer service, Lisa especially.

Cons:

None

2026-06-28 • via Nuitee
M
Margaret • couple • us
6
Worked for our 12 hr stay. No conveniences, no room to move.
Pros:

Location

Cons:

Very dated, there was a huge odd shaped desk occupying a great deal of space with no function. No USB ports at all. No safe. No ice machine in the building!!

2026-06-28 • via Nuitee
N
Nita • solo_traveller • us
9
Pros:

It was very clean and the beds were very comfortable for a great night's sleep. It was quiet location and convenient to where we needed to be the next day.

Cons:

There wasn't anything

2026-06-20 • via Nuitee
F
Frannie • solo_traveller • us
10
Great
Pros:

Front Desk was fabulous and really helpful; shuttle driver was super ready to go

2026-06-19 • via Nuitee
D
David • solo_traveller • us
10
Excellent value, we would stay again!!!
Pros:

The staff is excellent, they went above and beyond our expectations in accommodating all our needs!

Cons:

A few minor repairs are needed. New irons and new shower heads!

2026-06-15 • via Nuitee
M
Michele • couple • us
9
Great near the airport and very comfortable, quiet despite the location.
Pros:

Very clean. Staff friendly. Kitchen was great. Close to airport. Laundry was great to have

Cons:

Nothing stood out

2026-06-05 • via Nuitee
J
Josephine • couple • us
9
2026-06-05 • via Nuitee
M
MarthaVeronica • solo_traveller • us
10
Amazing!!
Pros:

Everything was fantastic! Comfy beds, clean bathrooms, amazing staff, location is great. And when I have to catch a flight the shuttle service is great/ great place to leave your car for long term parking as they also have a shuttle pick up service from airport.

Cons:

Wish they had breakfast :)

2026-05-29 • via Nuitee
J
Jeffrey • solo_traveller • us
10
Pros:

Close and fast

Cons:

Everything

2026-05-27 • via Nuitee
T
Timothy • solo_traveller • us
10
2026-05-19 • via Nuitee
K
Kris • solo_traveller • us
10
2026-05-01 • via Nuitee