MainStay Suites Fitchburg - Madison

Hotels
•
Main Stay Suites
8.4 (297 reviews)
5421 Caddis Bend , Madison , US
+1 608-271-3400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean rooms
Comfortable beds
Friendly staff (many mentions)
Good breakfast and coffee
Pool and hot tub available
Some rooms include kitchen/recliner
Cons:
Several reports of rude/unpleasant front-desk staff
Poor customer service / trouble obtaining receipts
WiFi outages or connectivity problems
Elevator problems and checkout disturbances
Limited bedside outlets/USB and minimal shower toiletries
Occasional AC noise and tall beds for short guests

Categories

Cleanliness
9
Multiple guests repeatedly describe rooms as very clean, tidy and well kept; one report of sour-smelling rugs is a minor negative.
Service
7.6
Mixed feedback: several guests praise friendly, warm staff but multiple reports of rude or unprofessional front-desk interactions and poor responses (e.g., receipt issues, check-in rudeness, checkout disturbances).
Location
8.8
Generally described as convenient for stores, restaurants and a local park; quiet location noted by guests.
Room Quality
8.6
Beds are frequently described as comfortable and rooms spacious; some negatives include an overly tall bed for a short guest, an outdated feel in places, occasional noisy AC and a late-arrival WiFi outage.
Amenities
8.2
Breakfast, pool and hot tub are positives and some rooms have small kitchens and recliners; negatives include elevator problems, limited outlets/USB, WiFi outages and minimal soap/dispensers in showers.
Value for Money
8.8
Multiple remarks that Choice properties are a good, moderate-priced go-to option — guests feel the hotel offers solid value for the price.
Food and Beverage
8
Breakfast is regularly described as solid or good and coffee is praised, though some guests noted missing items (would prefer bacon over sausage) or occasional issues with breakfast offerings.
Overall Experience
8.2
Majority of stays described as great or would stay again; a mix of strong positives (clean, comfortable, good breakfast) tempered by service or amenity hiccups for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Luxurious Amenities

Indulge in the indoor swimming pool, fitness centre, and hot tub at MainStay Suites. Stay connected with free WiFi and enjoy the convenience of a 24-hour front desk.

Fully Equipped Kitchenettes

Experience the comfort of a kitchenette with a stovetop in each studio and suite. Prepare your meals just the way you like them during your stay.

Convenient Location

Located just minutes away from University of Wisconsin-Madison and Camp Randall Stadium, MainStay Suites offers easy access to nearby attractions.

Book your stay at MainStay Suites now for a relaxing and enjoyable experience!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Location

Guest Reviews

8.4
Based on 297 reviews
Cleanliness: 9
Service: 7.6
Location: 8.8
Room Quality: 8.6
Amenities: 8.2
Value for Money: 8.8
Food and Beverage: 8
Overall Experience: 8.2
C
Cher • solo_traveller • us
10
I will remember to book this hotel for next time.
Pros:

Cleanness all areas from room to kitchen and outside. At 10 pm, everything was quiet. I was able to get my sleep with no distractions.
The bed was excellent , cleanness, extremely comfortable. I highly recommend this hotel for anyone who wants to get a good rest without noisy at night.

Cons:

None

2026-11-06 • via Nuitee
Y
Yong Thao • couple • us
9
2026-11-02 • via Nuitee
S
Scheucher • couple • us
10
Pros:

Everything was fantastic. Room was comfortable and very clean. Staff was very nice. Will stay again if I ever need too.

2026-10-31 • via Nuitee
S
Susan • solo_traveller • us
8
2026-10-31 • via Nuitee
A
Amy • extended_group • us
3
Cons:

I can't for the life of me, get them to produce a receipt. Stay was okay, but customer service and response is poor.

2026-10-28 • via Nuitee
J
John • couple • us
10
2026-10-07 • via Nuitee
P
PATRICK • couple • fr
6
2026-10-07 • via Nuitee
R
Ross • solo_traveller • us
10
2026-09-19 • via Nuitee
P
Peter • couple • us
9
2026-09-16 • via Nuitee
T
Travis • couple • us
9
2026-09-15 • via Nuitee
J
Jordan • family_with_children • us
10
I will be back.
Pros:

GREAT, THE WIFI

Cons:

N/A

2026-09-14 • via Nuitee
M
mauro • solo_traveller • us
6
Everything is fine except for the lady who checked me in
Pros:

Upon my stay, the beds were comfortable, and the place was clean. Breakfast and coffee were good too.

Cons:

The lady who checked me in, wasn’t very pleasant. I checked in late in the evening and it seems like I was disturbing her. Not very professional at all.

2026-09-14 • via Nuitee
M
Marilyn • solo_traveller • us
10
Pros:

Comfortable bed

Cons:

I would have wanted bacon for breakfast instead of sausage.

2026-09-14 • via Nuitee
A
Anthony • solo_traveller • us
8
2026-09-14 • via Nuitee
R
Roger • solo_traveller • us
10
Pros:

The room was very clean, and the bed was very comfortable. The breakfast was solid.

2026-09-12 • via Nuitee
S
sophie • couple • us
10
i’d stay again and recommend!
Pros:

clean and friendly staff! and the breakfast was good

Cons:

nothing

2026-09-10 • via Nuitee
A
Amy • solo_traveller • us
10
Pros:

The hottub

Cons:

I had to leave

2026-09-07 • via Nuitee
G
Gouranga • solo_traveller • in
9
It is a nice hotel
2026-09-06 • via Nuitee
A
Alok • couple • ae
8
Cons:

Breakfast

2026-09-05 • via Nuitee
Y
yun • family_with_children • us
8
2026-08-29 • via Nuitee