Premier Inn London Fulham

Location was good for travelling in and around London. Was not in a noisy part of London so got plenty of rest. Easy to explore and comfy place to stay.

Staff here are friendly and the location was good for the tube. Those are the only positives really.
The room wasn’t the cleanest with items left under the bed, we had 2 glasses for a family of 4 and the sink took about an hour to drain water. We stayed for 4 nights and the bins were never emptied so we had to provide our own bags and do it ourselves, despite the staff at reception saying it should have been done. We didn’t eat there, just had chips takeaway which we took to our room. The portions were small for the price so wouldn’t recommend.

Very poor for premier inn. No sleep due to faulty air conditioning unit, bathroom dirty, lack of towels and food abismall.

We actually stayed here in January 2025 for a coupke of nights. I was initially not happy because we were told our room was actually in the building behind which I guess is the older part of this Premier Inn. The desk on the ground floor looked long vacated, maybe there wasnt a need anymore as the reception is in the main building. The bed and amenities were comfortable enough but the breakfast was just average in my opinion, better options outside for an even cheaper price. The hotel may have been upgraded by now but if not it defin8tely needs work in some areas

Stayed one night in a family room to be close to an event at Olympia (15 min walk). Room was clean and comfy. 4th bed was a bit ropey but for a small child was ok - would need a topper/extra duvet on the bottom for older kids.

We had a problem with noise from a generator outside the window that was unbelievably loud and asked to move, this was sorted out swiftly and a new room on the other side of the hotel was provided as well as the kind offer to leave bags etc in the old one so we could go straight to sleep - new room was very peaceful and we slept well.

Breakfast was nice, usual premier inn type offering.

Bar area on a busy Friday evening was a bit chaotic - not many staff and a lot of people. But it’s not a 5 star hotel - for the bargain price we paid we had nothing to complain about. Overall very satisfied with this hotel and would stay again.

Good location, not so far from underground. Many shops and pubs arround. No more than 30 minutes to Westminster. Nice english or sweet breakfests.

Great hotel, friendly helpful staff. Brillant social area great value food and drink. We stayed as a family so breakfast and the option to eat in made it very easy. Staff were great very helpful. And as always a very comfy night's sleep. Clean tidy stylish hotel

Location was pretty good, hotel wasn't great. We finally got checked in 2 and a quarter hours after check in time, not great after a long journey, this was due to them not having any plus rooms cleaned. Staff seemed to have no clue what was going on and the girl checking us in was left to handle not only ours, but serveral other visitors complaints by herself.

We had a 4 day stay and were provided with only 2 half rolls of extremely cheap toilet paper with no top ups during our stay.

Our heating was stuck on hot the whole visit and the bed was solid.

The room was clean enough but very small for a Premier plus, what we would have expected for a standard room, not the more expensive.

On 2 occasions we tried to use the toilets by the bar and there was no toilet roll in the men's, women's or disabled. Not only that, there was excrement all over the toilets and they'd clearly not been flushed in quite some time.

We didn't bring our car because parking was not guaranteed and was extortionate per night which is insane to me for a hotel.

Wouldn't recommend this branch of premier inn again.

Safe pleasant area quite near London with metro. Clean room bathroom furniture in good condition,family friendly hotel, good breakfast friendly staff

It was a very decent hotel and a nice price for the location. But everything was okay until last 2-3 days of stay. We clearly told to clean room and they did not cleaned it at all in last 2-3 days in a row. It was weird and they was aware of that problem and in the last day they just placed towels in the room without cleaning whole room which is kinda weird.

Poor customer service at this premier inn. Member of staff barely acknowledged our departure as she was too busy on her mobile phone to even say thank you or hope you enjoyed your stay. Very rude.

This hotel is conveniently situated to the tube station it’s quiet and beds are comfortable but that’s about it!
Informed via email check-in was 12 however on arrival we were told it wasn’t until 3pm unless we wanted to pay £15 for early check-in! hardly fair when that’s their mistake cost should not be passed on to customer for premier inn error! The manager then waived this charge when my husband pointed this out.
Very poor customer service and rude staff, breakfast was poor and hot breakfast cold and dried up! Room clean however had to ask for more towels as only one left and we were a family of 4! Outside the room in corridor carpet very dirty and dusty as if it has never been hoovered. Also coffee stain on pillowcase so used extra pillows instead on top of wardrobe. Ordered lunch but had to wait 20 mins for our drinks and a further 20 mins for food which by then we had all finished our drinks, no apology very poor food and toasted sandwiches only toasted on one side! all in all ok experience however staff and customer service is a big letdown and needs significantly improved! :(

Easy booking. Great price. We booked early check in. We arrived at 11:30 am and our room wasn’t ready. The reception apologised and upgraded us without hesitation to a better room that was ready. Very friendly staff, breakfast was very nice. Definitely recommend. Would stay here again.

Brand new hotel, totally let down by its unhelpful team!
Car park on site on a first come first served. Parked up and paid the £20 per night for two nights. The following morning we were told to move our car because they wanted to reprint the lines we asked where we could move to and the manager said ‘I’ve no idea I’m not local!’ This was super helpful ! We had no coffee in the room and we asked for a refill and they said they didn’t have any ! We then had to pay again for a car park elsewhere and the entire time they still didn’t paint the lines. Very disappointed with this place and the fact they just weren’t interested in helping

Good location, 10min walking distance from metro station. Restaurants and supermarkets available nearby. Staff polite and helpfull. Family Room good size and beds super confortable. Breakfast could have more fresh fruit and kitchen was taking a bit of time for the cooked breakfast. Very good quality for the price.

My booking email stated check in was available from 12pm onwards, wasn't the case when we showed up at half 2 and was told to wait until 3pm. We got into our room by half 3 as it wasn't ready at the correct time.. communication was poor, we had to ask for updates as were forgotten about even though we were sat in front of them in the lobby.

Great location and fabulous staff. Kara and Faheem were exceptional and really made our stay special. The hotel is new (previously a Holiday Inn) and was truly lovely. Beds super comfortable, good level of comfort in the standard double room and quiet at night. The restaurant is lovely and the food we had was good. Definitely recommend and wouldn’t hesitate to stay here when I am next in London.

Clean and comfortable rooms, lovely breakfast, smooth and efficient check in, and Sandra was amazing! Very helpful and delivered a warm welcome with a huge smile! Will definitely be back

Newly opened hotel - had only been open a week when we stayed and there were a few teething troubles. However, everything was corrected with an apology and a smile. The room was pretty quiet and the bed was comfortable. It had been freshly decorated and was clean.
We had dinner and breakfast in the hotel on a meal deal. This made it very reasonable cost-wise. The food was tasty and there was a good selection to choose from. Service was pretty slow, but the chefs did come to apologise (1 was new, so was learning and not yet up to speed)
With the hotel being a little bit out of the centre, we weren't sure if travel would be a problem, but we got the bus directly from the V&A pretty much straight to the hotel, and then we got the tube back in the morning - the tube station was about a 10 minutes walk from the hotel.
All in all, a lovely stay with warm and welcoming staff.

On the first evening we were assigned a room where the heating was not working. The central air conditioning was blowing cold air. When we reported the issue at reception, we were told that it was broken and nothing could be done except giving us extra blankets. The room was so cold that we could not even undress; we slept fully dressed and were unable to take a shower. Fortunately, the following day, after I insisted, they changed our room.
The breakfast is advertised as unlimited and plentiful, but in reality it was quite average. In particular, the hot milk/coffee machine kept running out, and we constantly had to call the staff to refill it. They really need to improve the service and organization, especially since the hotel is always full of guests.