Holiday Inn Express Sweetwater by IHG

Hotels
•
Holiday Inn Express
6.8 (214 reviews)
300 Southeast Georgia Avenue , Sweetwater , US
+1 423-337-4900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Amazing / friendly staff
Convenient location for guests' plans (good midpoint)
Helpful breakfast host
Handicapped room accommodation
Cons:
Indoor pool closed
Broken breakfast equipment (pancake maker, juice machine)
Dirty/broken floors, moldy corners, and unclean towels
Noisy late-night car activity in adjacent parking lot
AC noisy or not cooling; slow check-in at times
Tiny / poorly maintained gym; elevator flooring issues

Categories

Cleanliness
3
Multiple guests reported dirty and broken floors, moldy corners, unclean towels and an overall smell (animal urine in hallways) — cleanliness is poor.
Service
10
Staff was repeatedly described as amazing, friendly and helpful (assisted guest on crutches, easy check-in) — service is a clear strong point.
Location
10
Location was repeatedly noted as convenient for guests' plans and a good midpoint for travel, though some noise was reported at night; overall location utility is high.
Room Quality
3.5
Rooms felt bare minimum for cleanliness/maintenance: cracked/broken tile, noisy or ineffective AC, some trash left in rooms — room quality is below expectation.
Amenities
1.5
Key amenities were unavailable or in poor condition: indoor pool closed, pancake/juice machines broken, gym described as a closet — amenities are largely unusable.
Value for Money
6.4
Several guests said the hotel felt overpriced given its shabby condition, but convenience of location and very good staff somewhat mitigate the poor condition.
Food and Beverage
10
The breakfast host and the food service were repeatedly called out as a bright spot by guests, even though some equipment (pancake maker, juice) was broken.
Overall Experience
10
Mixed overall impressions: strong, helpful service and some positives at breakfast contrasted with major cleanliness and amenity issues; staff and location lifted the overall guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 16:06

Property Description

Convenient Location
Situated just off I-20, the Holiday Inn Express Sweetwater is a short drive from downtown Sweetwater and the Pioneer Museum, offering easy access to local attractions.

Comfortable Accommodations
The hotel boasts spacious rooms with complimentary Wi-Fi, along with essential amenities like a microwave, refrigerator, and coffee maker. Guests can unwind in rooms adorned with crisp white linens and cable TV.

Leisure Facilities and More
Guests can take advantage of the indoor pool, jacuzzi, and gym, as well as the small library and business center. With free parking and proximity to the Nolan County Coliseum Event Center and Sweetwater Golf Course, this hotel ensures a convenient and enjoyable stay.

Book your stay at the Holiday Inn Express Sweetwater for a relaxing and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ABI

Location

Guest Reviews

6.8
Based on 214 reviews
Cleanliness: 3
Service: 10
Location: 10
Room Quality: 3.5
Amenities: 1.5
Value for Money: 6.4
Food and Beverage: 10
Overall Experience: 10
P
Phoebe • couple • us
3
The staff was amazing. We arrived at 2:00 am charged us full price for just a few hours. We had reservations for Saturd
Pros:

Staff was amazing

Cons:

Wet floors from the air conditioner

2026-08-18 • via Nuitee
K
Kathy • solo_traveller • us
9
2026-08-15 • via Nuitee
S
Schehr • couple • us
7
2026-07-14 • via Nuitee
K
Kevin • couple • us
3
2026-07-13 • via Nuitee
A
Ashley • couple • us
7
2026-06-22 • via Nuitee
A
Alma • couple • us
1
Pros:

Nothing

Cons:

Flor was dirty and broken
Tv didn’t work
Pool was close

2026-06-16 • via Nuitee
C
Courtney • couple • us
1
Would have rather slept in my car
Cons:

The hallways smelled like animal pee. The elevator flooring tile was cracked and missing chunks. The free breakfast (hot options) was biscuit and gravy and a sad microwaved egg. The location was next to a parking lot where cars were doing donuts and burning out tires until well after 11pm. The pool was closed and by the looks of it the water disgusting. The gym was a closet.

2026-06-14 • via Nuitee
J
Jason • solo_traveller • us
4
Low standards with closed amenities
Pros:

The location fit perfectly for the activities we were there for in both directions as a middle point. Staff was friendly and check in was easy. As for anything else was well below the standards of any Holiday Inn we have stayed at.

Cons:

From the start after check in we learn that one of the biggest reasons we choose this hotel versus the others in the area was for its pool and breakfast. Find out the pool is closed for an in disclosed amount of time, the breakfast pancake maker is not working, juice machine is broken, and the food options were okay. The elevator was very shakey, broken tiled floor that luckily didn't cut our feet but easily could. The room felt bare minimum on cleaned. The bathroom tile floors were all broken, moving under your feet, and some coming up. Moldy corners, very low sink pressure, and half the towels were definitely not cleaned as two still had red lipstick and.other smudges on them despite being rolled up and ready for use. We decided it was not worth trying to use the gym as first appearance was messy and cluttered, and on our last day it finally looked cleaned up. Overall, for being an IHG hotel this location was far below the acceptable rate they had us pay for.

2026-06-10 • via Nuitee
S
Stephanie • family_with_children • us
1
Not worth the price!
Pros:

The bright spot for this hotel was the breakfast host and the food provided. It was disappointing that the pancake machine was broken.

Cons:

We booked this hotel for the sole purpose of the indoor pool which was not in service and were not notified of that fact. Took too long to check in and none of our rooms had towels. There was still trash in one room and the air conditioner did not cool the room; just made a lot of noise. This hotel was overpriced for how shabby it has become.

2026-05-24 • via Nuitee
W
Wanda • solo_traveller • us
10
Pros:

Nicest staff ever! I recently had surgery snd was on crutches. They gave me a handicapped room.
Nicest motel room I’ve ever stayed in!

2026-05-18 • via Nuitee
J
Jeana • couple • us
8
2026-05-10 • via Nuitee
V
Vidal • solo_traveller • us
8
2026-05-04 • via Nuitee
A
Armando • extended_group • us
2
Winston was helpful in finding some towels and very helpful.
Pros:

Did not eat breakfast

Cons:

The bathroom was dirty, room was not cleaned and a shortage of towels.

2026-04-30 • via Nuitee
K
Kylan • couple • us
4
Fine.
Pros:

The property was okay on cleanliness. The indoor pool was shut down which was really the whole reason I booked with them, the beautiful pool. Breakfast was a decent hotel breakfast. I never received my 25$ deposit even though me and my boyfriend took care of the room and cleaned the majority of our mess before we checked out.

Cons:

Never received my deposit back but never got a reason as to why

2026-04-29 • via Nuitee
M
Monte • solo_traveller • us
3
Pros:

The shower had great water pressure.

Cons:

Property was not clean and not maintained. The deadbolt didn’t work properly and there were water damage in the bathroom. Lighting in the was very dim.

2026-04-23 • via Nuitee
J
Joan • couple • us
4
Staff was nice but hotel was just old.
Pros:

Location

Cons:

It was old and dark…now light in sofa area, water spilled out of shower.

2026-04-19 • via Nuitee
C
CONNIE • couple • us
9
2026-04-12 • via Nuitee
R
Ronnie • solo_traveller • us
5
2026-04-09 • via Nuitee
B
Brandy • family_with_children • us
1
Cons:

The place is nasty and disgusting the pool and hot tub has been broke for 2 years

2026-04-05 • via Nuitee
H
Hahn • family_with_children • us
3
Not returning.
Cons:

Pool was not maintained so we could not swim. Breakfast was poor and pancake maker was broken. One of the lights blinks off and on and was giving me a headache. No phone in the room. Could not call front desk.

2026-04-03 • via Nuitee