Country Inn & Suites by Radisson, Terrell

Hotels
•
Country Inn & Suites by Radisson Americas
7.5 (198 reviews)
300 Tanger Drive , Terrell , US
+1 972-563-7888

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, welcoming and attentive staff
Convenient location near outlets/mall/restaurants
Low price for the hotel's caliber
Hotel provided fridge items to mitigate lack of breakfast
Some guests reported rooms as nice/clean
Cons:
Construction/remodeling led to closures and inconvenience (no breakfast, facility/rooms closed)
Bad smells reported in rooms and on arrival
Pest issues and cigarette-smelling pillows reported by guests
Rooms not ready on arrival; water pooled around AC; dated/dirty feel
Unexpected/extra charges and billing disputes
Pool and hot tub drained/closed; noisy nearby saloon at night

Categories

Cleanliness
4.5
Multiple reviews mention strong negative cleanliness issues: 'wet' smell on arrival, rooms with horrible smells, cockroaches, pillows smelling of cigarettes and generally 'old and dirty' in places; a few guests noted a clean room but overall cleanliness is rated poorly.
Service
10
Front-desk and staff are repeatedly described as very nice, welcoming, friendly and attentive; staff accommodations (e.g., fridge items) were appreciated. There are isolated serious complaints about billing handled by management, but overall guest-facing service was consistently positive.
Location
10
Multiple positive mentions: convenient location close to outlets, mall, restaurants, shopping and family destinations; location is consistently highlighted as a strength.
Room Quality
5
Mixed but leaning negative: several reports of rooms not being ready on arrival, water pooled by the AC, outdated feel and cleanliness problems; a few guests reported rooms that were 'nice and clean' or 'not bad' during renovation periods.
Amenities
7.5
Amenities were impacted by remodeling: breakfast service and the pool/hot tub were closed/drained in multiple reports, though the hotel provided fridge items as a workaround; amenity availability was inconsistent due to construction.
Value for Money
9
Several guests noted the price was low for the hotel's caliber, which is a positive; however, unexpected/extra charges and at least one disputed overcharge tempered perceived value for some travelers.
Food and Beverage
5.5
Food offerings were notably affected by remodeling: hot breakfast was frequently unavailable and there was no breakfast bar; the hotel provided heat-up fridge items as a partial mitigation.
Overall Experience
8.5
Guest experiences were mixed: many praised staff and location and found the stay acceptable given the price, while others reported serious issues (smells, pests, billing problems, closures). The aggregate reflects a mixed but redeeming experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Amenities
Experience a stay like no other at the Holiday Inn Express Hotel & Suites Terrell. With a 24-hour fitness center, indoor heated pool, and whirlpool, relaxation and recreation are at your fingertips.

Modern Comforts
Unwind in our modern rooms featuring flat-screen TVs, CD players, microwaves, fridges, and coffee makers. Stay connected with free Wi-Fi, and catch up on work at the desk or lounge in the armchair.

Delightful Dining
Start your day right with a delicious hot breakfast including eggs, bacon, and cinnamon rolls. For added convenience, enjoy free newspapers and utilize the business center during your stay.

Book now to indulge in these upscale amenities and explore nearby attractions effortlessly.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

7.5
Based on 198 reviews
Cleanliness: 4.5
Service: 10
Location: 10
Room Quality: 5
Amenities: 7.5
Value for Money: 9
Food and Beverage: 5.5
Overall Experience: 8.5
M
Mark • solo_traveller • us
9
2026-11-01 • via Nuitee
S
Sowell • solo_traveller • us
9
Desk clerk was so nice and welcoming and made sure all details were given about hotel.
Pros:

Due to remodeling a breakfast wasn't served but the hotel did great accommodating with items in fridge to heat up. That was nice.

Cons:

Only thing that was noticeable was the "wet" smell first walking in. But I chalk that up to the remodeling taking place so no worries.

2026-10-28 • via Nuitee
P
Pruett • solo_traveller • us
6
Pros:

No breakfast 😢 because of remodel/work

2026-10-25 • via Nuitee
K
Keisha • couple • us
2
Cons:

The room had a horrible smell. The rooms were not ready when we arrived

2026-10-19 • via Nuitee
A
Alfred • couple • us
8
2026-10-19 • via Nuitee
S
Sherrie • couple • us
8
The room was nice and clean.
Pros:

It’s a very convenient location.

Cons:

It was being remodeled which was okay but I didn’t know that before I booked. I feel that was not forthcoming on your part.

2026-10-17 • via Nuitee
R
Richard • couple • us
7
2026-10-15 • via Nuitee
E
Esau • couple • us
9
It was a good experience. Very grateful.
Pros:

It was a last minute booking. Staff was super nice and attentive

Cons:

Everything was great. Only small inconvenience was the construction

2026-10-07 • via Nuitee
J
Jasmine • couple • us
4
NEVER AGAIN!!
Pros:

It was being renovated but our room wasn’t bad

Cons:

The general manager didn’t tell me about to extra fee that they were holding. They charged my card way more than what the price of the room was. It was fraudulent! I definitely don’t recommend this place!!!

2026-10-07 • via Nuitee
J
James • solo_traveller • us
3
Not a good experience at all
Pros:

Friendly and helpful staff

Cons:

Cockroaches in the room, pillows smelled like cigarettes, felt old and dirty, water pooled around air conditioning unit, got my socks wet, not enough light, no breakfast bar, saloon down the street noise until 1:09 AM,wasn’t aware building was being renovated. Not a pleasant stay at all.

2026-09-14 • via Nuitee
D
Danny • couple • us
1
What stY
Pros:

You booked us in a motel that was under construction. We told you the property sent you an e-mail and you still couldn’t figure it out. Poor information management which cost me around over $125 and nobody and i mean no body cared to figure this out. So you should change your commercials to we’ll book you anywhere even if the place is closed for construction. You deserve an F for the way you treated me and I have been using your service for over 10 years. Shame on you. I also know this is just a try to make you look better. But you can’t . I guarantee this is as far as this opinion goes and that sucks ☠️

Cons:

Wasn’t open closed for construction

2026-05-29 • via Nuitee
S
Susan • couple • us
1
Facility was shut down so it was a frustrating experience.
Pros:

Facility was shut down when we got there so did not get breakfast.

Cons:

Facility could have been open or someone could have communicated that it was closed!

2026-05-22 • via Nuitee
J
John • solo_traveller • us
10
Pros:

The price was low for this caliber of hotel

Cons:

There's nothing not to like

2026-05-21 • via Nuitee
T
Tiffanie • couple • us
9
I’d stay again.
Pros:

It’s close to the outlets and restaurants.

2026-05-21 • via Nuitee
G
Graves • solo_traveller • us
8
2026-05-16 • via Nuitee
S
Sondra • couple • us
9
Meh.
Pros:

Location. Proximity to the mall , restaurants, shopping, our family’s home & Buc-ees!

Cons:

The pool & hot tub were drained & closed

2026-05-08 • via Nuitee
D
David • couple • us
8
2026-05-08 • via Nuitee
M
Madeline • solo_traveller • us
7
Cons:

There was a very strong musty smell in the hotel.

2026-05-04 • via Nuitee
L
Lisa Rhett • couple • us
10
2026-05-04 • via Nuitee
• couple • us
10
2026-04-29 • via Nuitee