Crown Metropol Perth

Hotels
8.3 (4629 reviews)
Bolton Avenue and Great Eastern Highway , Perth , au

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Children allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Good location
Cons:
Overpriced drinks and food
Service delays
Pool area understaffed

Categories

Cleanliness
8.19
Some complaints about food handling and service indicate areas for improvement.
Service
8.66
Staff were generally mentioned to be friendly and accommodating.
Location
8.7
Good location cited in reviews, convenient for family activities.
Room Quality
8.65
Many reviews indicated rooms were comfortable and well-maintained.
Amenities
8.18
Pool area appreciated, but some amenities were judged to be overpriced.
Value for Money
7.64
Several comments on overpriced services lead to lower satisfaction.
Food and Beverage
7.69
Several complaints about food quality and service speed.
Overall Experience
8.66
Despite some issues, many guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:55

Property Description

Stunning Riverside Location
Experience luxury at Crown Metropol Perth, located on the picturesque Swan River with breathtaking views of the city skyline. Just a short drive from the airport and city center, convenience meets elegance at our doorstep.

Luxurious Amenities
Indulge in our well-appointed guest rooms featuring executive desks and private bathrooms. Unwind by the pool, try your luck at the 24-hour casino, or catch a show at the on-site theatre. Treat your taste buds at renowned dining spots like Neil Perry’s Rockpool Bar and Grill.

Wellness and Leisure
Stay active at our state-of-the-art fitness center or relax by the poolside on comfortable sun loungers. Whether you seek relaxation or excitement, Crown Metropol Perth offers the perfect blend of leisure and entertainment.

Book your stay now at Crown Metropol Perth for an unforgettable experience!

Important information:

Hotel registration and check in is available only to guests who are not prohibited from entering the Crown Perth, Crown Melbourne or Crown Sydney properties, are 18 years of age or over, and are recorded on the reservation at the time of booking. A valid hardcopy photo identification acceptable to Crown must be supplied in order to check-in. A copy of your identification will be recorded by Crown. All guests must sign the property's Terms of Stay.
Payment in full is required for all accommodations upon check-in (if not prepaid in advance). An additional cash, EFTPOS or debit card payment of $500 is required upon check-in as security for any incidental costs, including damage to the room. Purchases made throughout your stay must be paid for at the time of ordering. If staying in a standard room type, a credit card imprint is required as security for any incidental costs, including damage associated with the room. If staying in a premium room type, an additional credit card pre-authorization is required as security for any incidental costs, including
damage associated with the room. The pre-authorization amount varies depending on the room type. For further information, please refer to the Check-In Policy available at www.crownhotels.com.au/crown-towers-perth/check-in, https://www.crownhotels.com.au/crown-metropol-perth/checkin-policy, or https://www.crownhotels.com.au/crown-promenade-perth/checkin-policy. Please note a service fee of 1.15% applies to all credit card transactions. Alternatively, payments can be made up to ten business days prior to arrival via check or bank deposit.
For further information, please contact the property in advance, using the contact details found on the booking confirmation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PER

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 65 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 4629 reviews
Cleanliness: 8.19
Service: 8.66
Location: 8.7
Room Quality: 8.65
Amenities: 8.18
Value for Money: 7.64
Food and Beverage: 7.69
Overall Experience: 8.66
M
Megan • couple • au
5
Pros:

It was convenient for the crown theatre

Cons:

Was overcharged at the start. A few unclean areas in the room.

2026-05-23 • via Nuitee
J
Jasmine • family_with_children • au
7
2026-05-23 • via Nuitee
N
Natalie • family_with_children • au
5
Would not book again.
Pros:

Don’t have to leave - everything is there in terms of food options etc

Cons:

Room itself was old. I’m not sure how this maintains a 5 star rating. Walls old and dirty, in desperate need of a repaint. Furnishings dirty. Terrible value for money. Could stay in nicer room elsewhere for half the price.

2026-05-23 • via Nuitee
L
Lisa • couple • au
10
It was excellent
Pros:

Everything

Cons:

Nothing

2026-05-23 • via Nuitee
R
Rose • couple • au
8
Pros:

Comfortable and large size rooms

Cons:

A little noisy

2026-05-23 • via Nuitee
L
Leesa • couple • au
8
2026-05-22 • via Nuitee
B
Brittney • extended_group • au
9
Never disappointed staying here. Luxurious, amazing staff and at a great price.
Pros:

Staff are always amazing and very accommodating. View was great. Luxurious and comfortable stay every time.

Cons:

The ONLY downside to our stay was the loud banging sound that seemed to come from the room next to us early in the morning. Like a hammering sound.

2026-05-21 • via Nuitee
L
Liz • extended_group • au
5
Not going to stay again
Pros:

Valet parking and staff was good

Cons:

Room very small for the wheel chair

2026-05-20 • via Nuitee
M
Michelle • couple • au
5
Very disappointed 😢 we stayed here last year and found it great, this time it was dirty and disappointing
Pros:

Hotel room was nice and spacious

Cons:

Dirty face wash was left in the bathroom sink 🤮
Dust all over the furniture
No in-house book/menu so couldn’t order room service

2026-05-20 • via Nuitee
D
Danny • couple • au
9
2026-05-20 • via Nuitee
S
Stephen • family_with_children • au
7
Staff very friendly and helpful. Pool tables in pool area both have ripped felt to table top / cannot play game with
Pros:

Location

Cons:

Property very tired and needs a good update fir the gist of accommodation. Urban foods prices add ridiculously high $50 for 1 burger, small chips and two small drinks - outrageous

2026-05-19 • via Nuitee
N
Nicola • solo_traveller • au
8
Great pool area
Pros:

Nice atmosphere, plenty of places to eat

Cons:

Rooms were a little dark

2026-05-19 • via Nuitee
H
Haylee • couple • au
9
Beautiful rooms, can’t wait to stay again.
Pros:

The room sizes and layout are great, the large bath is a massive plus. So many restaurants and bars to discover, no need to get in the car and drive anywhere. The staff were so helpful and even our room was ready early so we were able to check in earlier than expected which was lovely.

Cons:

The bed was very soft so not great for bad backs, and we weren’t able to cast our phones to the TV screen which was a bit disappointing.

2026-05-19 • via Nuitee
K
Kanita • couple • au
10
Excellent
Pros:

Every thing

Cons:

None

2026-05-19 • via Nuitee
K
Kim • couple • au
10
2026-05-19 • via Nuitee
L
Laura • couple • au
7
Overall, we had a nice stay, and the room was lovely, but it was hard to relax completely when we felt we might be charg
Pros:

Room itself was really nice and clean, good view considering we hadn’t paid the extra for it. Location is great, pools were really nice and heated outdoor pool was an unexpected plus!

Cons:

A bit outdated on the inside. We felt as though we didn’t really get value for money and it didn’t live up to its reputation. We brought a cake for my partner’s birthday and, upon calling room service to ask for 2 plates, they said it would be a $7 charge!!! (We were already a little shocked at this cost for room service on its own, considering the food itself is extortionately priced, but to charge for delivery of plates is something else…). I was also a little taken aback at the reservation of pool lounges, particularly in what I would assume as the ‘off period’ in terms of weather. Around $150 just to reserve a day bed for HALF A DAY! Not to mention the poolside “grill” isn’t really poolside, and you have to call room service yourself, from the bar, where they will then charge you the extra $7 to come and stand at the bar with your food (so you have to stay vigilant) for you to collect!!!

2026-05-18 • via Nuitee
A
Adamo • couple • au
6
Exspensive
Cons:

Not consistent asking to clean room

2026-05-18 • via Nuitee
W
weggers • solo_traveller • au
8
Pros:

Room was very comfortable and staff were very friendly

Cons:

Stayed in better hotels for a lot cheaper, personally don't believe it's worth the amount paid, view was terrible.

2026-05-18 • via Nuitee
C
Carl • couple • au
2
It was our anniversary and I tried to surprise my wife , it was totally destroyed from a whole nigot
Pros:

Over priced
Didn’t use it

Cons:

The toilet still had spew on the walls
Dirt and grim ,pretty clear they don’t get clean properly
Motels are cleaner out von main hwy
There was a couple in a room next door which were fighting from 12:00 a, to past 3:00
Smashing Walsh throwing stuff
We tried to call but phones didn’t work

And the best you guys could do to accommodate us was 2 glasses of house red , which taste like shit
We left it on the bar

2026-05-18 • via Nuitee
K
Kent • couple • au
8
Greeted nicely. Great room and great room service
Pros:

Very clean

Cons:

Nil

2026-05-17 • via Nuitee