Candlewood Suites I-26 at Northwoods Mall by IHG

Amazing

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The room was ok, but needs a bit of an update. The bed and pillow was really comfortable. The telephone didn’t work. The staff at the front desk were nice. Lots of feral cats outside.

I have enjoyed my stay

Not a fancy hotel, but was perfect for low cost, safety (especially important to an older woman traveling solo), comfortable bed, basic kitchen, and close to airport and Interstate. The staff was absolutely wonderful - attention to my every need. Every time I left the hotel, they would welcome me and and address me by name.

Some of the nicest beds I've ever slept in. Super friendly and understanding staff. The accommodation and amenities were outstanding! I would gladly stay here again.

I would not recommend staying at this property. The room was in poor condition, with visible stains on the counters, rugs, and bedding, which made the overall environment feel unclean and uncomfortable. Due to these issues, my husband and I decided to leave and stay at another hotel. On a positive note, the front desk staff was courteous and helpful throughout our brief interaction.

Prop. And room are nice. Neighborhood directly behind it is sketchy but had not problems

Loved everything about my stay the staff was very helpful and made sure to keep me comfortable

I loved that i had everything in the same area walking distance. The mall, supermarket etc

Best

The ice maker didn't work, so they sent up a maintenance guy with a new one the next day. He installed it but it still did not make ice. In addition there was water coming into the room from under the refrigerator. Once the water line to the refrigerator was turned off the leaking stopped. We went to a gas station and bought a bag of ice for $4.50 and that issue was "solved". Other issues were a bent up shower rod that kept the shower curtain open and the electric GFI outlet in the bathroom was burned up and non functional. The metal fixtures in the bathroom are all rusty and corroded.The staff we talked with were all friendly though, nothing negative to say about them.

The customer service was good but the room smelled horrible, bathroom wasn’t clean toilet had feces in it and the tub had a dirt ring around it. I was so disturbed about the sheets on the bed with all these weird spots in them I went and bought my own because I didn’t feel comfortable sleeping in the ones provided. The side door was propped open with a stick for reentry I’m assuming. Completely unsafe. This was my first time visiting Charleston and my experience is not one I would ever brag about. I used points to book this stay. Very much a waste of those.

The bedroom was dusty, dirty, and unsanitary. I found hairs in the sheets, shower, and toilet. The kitchen was also not properly cleaned and everything was greasy. Overall, did not enjoy staying here.

The staff was friendly and helpful but the room was disgusting. The menstrual trash from the previous guest was left in the room and there were no towels.

It was a nice stay

I wasn’t pleased with this property at all. It was my first time staying there & I had reasonable expectations. The shower floor was dirty, the bathroom sink wasn’t draining properly, the stovetop burners had a crack, the silverware in the room was dirty (I went to ask for plastic silverware, they didn’t have any). I will not be staying here again as I was highly disappointed.

Room had a smell and linens wasn’t clean had stains in them

Everything was amazing

Loved the property everything was amazing will be staying there again staffing we just fabulous ⭐⭐