Candlewood Suites Columbia-Fort Jackson by IHG

Hotels
•
Candlewood Suites
8.1 (234 reviews)
921 Atlas Road , Columbia , US
+1 803-727-1299

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (specific praise for front desk agent 'Lawanda')
Convenient location to Fort Jackson
Spacious, comfortable rooms (reported by some guests)
Kitchenette in room
Pool enjoyed by children
Parking accommodated for U-Haul/trailer
Cons:
Reports of roaches and ants
Strong odors in some rooms
No breakfast offered
Room cleanliness and worn bathrooms
Elevator out of service
AC problems reported in at least one room
Booking/communication failures (room booked/cancelled, promised free night not honored)
Rude/general manager and miscommunication; safety incident reported (guest injury in tub)

Categories

Cleanliness
6
Multiple reports of roaches, ants, strong odors and worn/dirty bathrooms in several rooms; cleanliness is notably below expectation.
Service
9.5
Staff frequently described as friendly and helpful (front desk agent 'Lawanda' singled out), though there are issues with GM communication and some booking/compensation failures; overall staff interaction was a strong positive for many guests.
Location
9.2
Location praised as very convenient to Fort Jackson and good for graduation visits; one guest was mistaken about being on-post but overall proximity was a clear positive.
Room Quality
8.4
Mixed room reports — some guests called rooms spacious and comfortable while others noted worn fixtures and a dirty bathroom; overall room quality is acceptable but inconsistent.
Amenities
9.1
Positive mentions of kitchenette, pool and ability to accommodate large-vehicle parking; some mechanical issues noted (elevator out, AC issues for one guest) but amenities were an overall strength.
Value for Money
6.7
Several guests felt price did not match what was offered (higher price point without breakfast, booking issues and room condition); perceived value is below average.
Food and Beverage
6.3
Multiple comments noting there was no breakfast offered; lack of expected breakfast service lowered this category.
Overall Experience
9.6
Overall mixed but leaning positive for many due to helpful staff, convenient location and good amenities; however significant service/cleanliness incidents impacted some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location
Located just 6.5 miles from downtown Columbia, South Carolina and Forest Lake Golf Club, the Candlewood Suites Columbia-Fort Jackson offers easy access to the city's attractions.

Suite Comforts
Each suite at our hotel is designed with your comfort in mind, featuring a fully-equipped kitchen, free Wi-Fi, and a separate dining and seating area for added convenience.

Amenities Galore
Enjoy complimentary access to our on-site gym, relax by the outdoor pool, and make use of the barbecue equipment for a delightful evening. Don't forget to visit the Candlewood Cupboard for a variety of snacks and beverages available 24/7.

Ready to experience comfort and convenience in Columbia? Book your stay at Candlewood Suites Columbia-Fort Jackson now!

Important information:

Please note that guests are required to provide their own laundry detergent to use the guest laundry facilities. Contact the property for more information.
Pet charge is $50 per pet per night, max $150 per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAE

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 234 reviews
Cleanliness: 6
Service: 9.5
Location: 9.2
Room Quality: 8.4
Amenities: 9.1
Value for Money: 6.7
Food and Beverage: 6.3
Overall Experience: 9.6
A
Anah • couple • nz
8
2026-11-05 • via Nuitee
J
Josh • extended_group • us
1
Pros:

They booked my room the day before I arrived leaving me stranded the day of one of the biggest college games of the year. I booked in September and the game was almost 2 months out. It was near impossible to find a hotel of the same value, and it was 30 minutes innthe other side of the city. This ruined our night afywr the game.

Cons:

Nothing

2026-10-29 • via Nuitee
J
Jdent • solo_traveller • us
8
The Best Place to Stay for Fort Jackson Graduation
Pros:

Staying here for graduation was the absolute best decision! The rooms are spacious and comfortable, with plenty of room to breathe. The staff went above and beyond to make our stay stress free and welcoming, and the location to Fort Jackson couldn't be more convenient. Highly recommend to any proud family visiting their soldier!!

Cons:

NA

2026-09-19 • via Nuitee
A
Anethia • couple • us
10
Pros:

The kitchenette

Cons:

No breakfast

2026-09-16 • via Nuitee
M
Melinda • family_with_children • us
10
2026-09-11 • via Nuitee
C
Contessa • couple • us
10
2026-08-24 • via Nuitee
C
Contessa • couple • us
10
2026-08-24 • via Nuitee
W
Williams • solo_traveller • us
10
Pros:

The room was just what my Queen liked.

Cons:

One of the elevators was not working.

2026-08-20 • via Nuitee
M
Mary • couple • us
4
Wouldn’t stay again
Pros:

They were able to accommodate parking for our Uhaul and travel trailer so there’s that.

Cons:

No breakfast with a higher price point than similar hotels. Room seemed dirty maybe just worn out, especially bathroom. Only chose this hotel bc I thought it was on actual Ft. Jackson. Arrived at 11pm too tired and no way to get a refund so we stayed anyway.

2026-07-07 • via Nuitee
R
Rita • couple • us
1
It was horrible and my brother fell in the tub and bust his head open and had to get stitches, I will be suing.
Pros:

Nothing

Cons:

Roaches, ants, no ac & a rude gm!

2026-07-05 • via Nuitee
M
Monique • couple • us
3
Very Disappointed
Pros:

Everyone was friendly for the most part.

Cons:

We were move to 3 different rooms in which one of the rooms had roaches. The 2nd room was a very bad odor. We were promised a free night in which the hotel did not honor and wanted to charge us for another night at the regular rate. There has been a lot of miscommunication from the staff and the GM kept relaying messages rather than coming out to speak with us directly.

2026-06-22 • via Nuitee
A
A. ZapataLoz • solo_traveller • us
8
Pros:

Staff was really nice, specially the lady at the desk(Lawanda-I believe was her name). She was very courteous to my children and I. Made us feel very comfortable. My children enjoyed the pool.

Cons:

I didn't like the smell in the room, it was very strong. Other than that everything was great.

2026-06-12 • via Nuitee
T
Tesha • couple • us
10
2026-06-01 • via Nuitee
T
Trayvion • solo_traveller • us
10
2026-05-30 • via Nuitee
L
Leonard • couple • us
10
2026-04-15 • via Nuitee
J
John • couple • us
10
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-04-14 • via Nuitee
L
Leonard • couple • us
10
2026-04-09 • via Nuitee
Y
Yates • solo_traveller • us
10
2026-03-29 • via Nuitee
J
Jamaal • couple • us
10
2026-03-13 • via Nuitee
J
John • extended_group • us
10
Comfortable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-03-02 • via Nuitee