Candlewood Suites Chesapeake-Suffolk by IHG

Hotels
•
Candlewood Suites
7.3 (220 reviews)
4809 Market Place , Chesapeake , US
+1 757-405-3030

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Free
Children allowed

Facilities

WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk and staff (quick, accommodating service)
Convenient location - 'close to everything' / close to family
Responsive customer service (assisted with relocation to sister property)
Some rooms noted as clean and comfortable in individual stays
Spacious bathroom in some rooms
Cons:
Significant cleanliness problems: hair on sheets, roaches, mold-like odors, general neglect
Uncomfortable beds reported by multiple guests
No continental breakfast / limited F&B options
Construction noise and late-working contractors reported
No pool and inconsistent housekeeping (towels not changed)

Categories

Cleanliness
3.5
Multiple reviews report poor cleanliness: hair on sheets, visible neglect, roaches in bedroom/living room/cabinets, mold-like smells and smelly laundry area; a minority mentioned clean rooms, but overall cleanliness is clearly a major issue.
Service
9.8
Service is frequently praised: friendly front desk staff, welcoming receptionist, staff described as helpful and accommodating (including a smooth transfer to a sister property after an availability issue), indicating strong customer service overall.
Location
9.5
Location is repeatedly mentioned as a positive: 'close to everything', convenient to destinations and family, cited as a main reason guests chose the property.
Room Quality
7.8
Mixed room quality: several reports of uncomfortable beds, room odors and construction-related disruptions, and one report of roaches; some guests noted good bathroom size and clean rooms on occasion, so quality is inconsistent but not uniformly poor.
Amenities
7.6
Amenities are limited in guests' comments: absence of a pool and lack of a continental breakfast were noted negatively, but standard in-room amenities and laundry facilities exist; overall amenities are adequate but not comprehensive.
Value for Money
7.3
No consistent explicit commentary on value for money across reviews; assigned the target overall rating in line with missing/ambiguous mentions.
Food and Beverage
5.6
Food/Beverage is a weak point for some guests: complaints about no breakfast ('What breakfast????') and a desire for a continental option; limited positive mentions for F&B.
Overall Experience
7.3
Mixed overall: several guests praised staff and location and called stays convenient, while others experienced serious cleanliness and comfort issues; averaged to the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Convenient Location and Amenities
Located near Interstate 64 and just 21 km from Norfolk, Candlewood Suites Chesapeake-Suffolk offers free WiFi and spacious suites with fully equipped kitchens.

Comfort and Entertainment
Guests can unwind in the living and work areas, watch a DVD, or borrow a board game from the Lending Locker after a busy day. The hotel's convenience store allows guests to purchase meal items for a cozy night in.

Fitness and Business Facilities
Enjoy the fitness center, 24-hour business center, free laundry facilities, and outdoor BBQ grills during your stay.

Book your stay at Candlewood Suites Chesapeake-Suffolk for a convenient and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORF

Location

Guest Reviews

7.3
Based on 220 reviews
Cleanliness: 3.5
Service: 9.8
Location: 9.5
Room Quality: 7.8
Amenities: 7.6
Value for Money: 7.3
Food and Beverage: 5.6
Overall Experience: 7.3
C
Carlos and Lisa • family_with_children • us
7
Cons:

This was a quick stay on our way home after dropping daughter off for school. We arrived after 1 am and left before 8 am. Room was not clean and we found hair on the bed sheets.

2026-10-29 • via Nuitee
J
Jenkins • solo_traveller • us
7
No problems at all, friendly too
Pros:

Staff front desk lady

Cons:

Everything was fine

2026-10-27 • via Nuitee
R
Robin • family_with_children • us
10
Pros:

The receptionist was welcoming.

Cons:

Smell of the sink garbage disposal.

2026-10-25 • via Nuitee
L
Lachondle • couple • us
7
Ok
Pros:

The room smelled fresh

Cons:

Construction workers working late and tools all over

2026-10-21 • via Nuitee
L
Letitia • solo_traveller • us
10
It was comfortable and convenient
Pros:

Staff was friendly and helpful

Cons:

Nothing

2026-10-19 • via Nuitee
P
Patrick • couple • us
1
I booked my room online a day in advance drove two hours and they gave my room away the day I arrive
Pros:

Location

Cons:

I booked my room online a day in advance drove two hours and they gave my room away the day I arrive

2026-10-19 • via Nuitee
H
Holly • couple • us
9
Relaxing and enjoyable
Pros:

Close to everything

Cons:

Construction

2026-10-13 • via Nuitee
W
Wesley • family_with_children • us
9
2026-09-19 • via Nuitee
C
Clifton • family_with_children • us
3
I will not be staying here again.
Pros:

The only thing we liked about this place was it was close to family while we were down there for a funeral.

Cons:

We didn't like the beds, they were very uncomfortable. The room had an odor that was hard to deal with and you could see the total neglect in the property upkeep and the maintenance.

2026-09-08 • via Nuitee
W
Wilson • solo_traveller • us
4
Pros:

The size of the bathroom

Cons:

There was roaches in the bedroom, living room, and cabinets. It smelled like mold when I first got there, so I brought some cleaning products to try and get the smell out. Smelly clothes left in laundry area.

2026-09-07 • via Nuitee
M
Mikerra • couple • us
8
2026-09-07 • via Nuitee
J
Javona • couple • us
5
2026-08-24 • via Nuitee
J
Joey • couple • us
9
I was in town for a meeting.didnt check in until late in the afternoon and left at check out time. Bed was comfortable a
Pros:

Clean and convenient to our destination.

Cons:

Nothing that we seen. We were only there for one night. I do wish a continental breakfast was offered.

2026-08-23 • via Nuitee
S
Stephon • couple • us
6
2026-08-10 • via Nuitee
S
Sightseer666016 • Business
10
Great
Pros:

What a wonderful place to stay, clean rooms and great staff what else can you ask for. Whenever I'm in Chesapeake this is where I'll be staying.

2026-08-04 • via Tripadvisor
V
vhash77 • Family • North Wilkesboro, North Carolina
10
Good Customer Service
Pros:

While we didn't stay at this hotel - I have to give it a review. I was impressed with the customer service I received. The day of arrival, my group of 3 rooms was not available due to a Veteran's group extending their stay - the staff of this hotel offered other room set up accommodations at this hotel, however, it would not work for our situations. Two of the rooms had 2 parents and 2 teens -- roll out cots wouldn't be feasible for the teens - especially the boy. So they graciously offered to move us to their sister property - Hampton Inn & Suites - Chesapeake Mall area. Room rates stated the same, I received my cancellation for Candlewood and within the hour my confirmation for Hampton Inn. The staff at Hampton Inn were even waiting on us with our room keys in hand at the front desk.

While this is a first to happen to us, I can say this staff went above and beyond on trying to ensure we had accommodations and a smooth transfer from one hotel to the other - and with multiple apologizes for the inconvenience. Our date of stay was July 22nd.

2026-08-02 • via Tripadvisor
J
JaNae • couple • us
7
Pros:

Close to back and food

Cons:

N no pool

2026-07-24 • via Nuitee
N
Nzinga • extended_group • us
9
2026-07-20 • via Nuitee
N
Nekia • couple • us
7
2026-07-18 • via Nuitee
V
Venice • solo_traveller • us
2
Cons:

didnt come and switch towels my entire stay 5days

2026-07-16 • via Nuitee