Staybridge Suites - Brownsville by IHG

Hotels
•
Staybridge Suites
7.8 (70 reviews)
2900 Pablo Kisel Blvd , Brownsville , US
+1 956-504-9500

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Professional, cordial staff / great customer service
Convenient location
Good food
Some guests reported clean rooms
Cons:
Short-staffed / reduced hours impacted staffing coverage
Cockroach reported in bathroom
Poorly maintained appliances and broken TV remote
Strange odor on bed sheets reported

Categories

Cleanliness
6.5
Mixed reports: one guest praised cleanliness while another reported a cockroach and a strange odor on bed sheets, producing an overall below-target cleanliness score.
Service
9.8
Multiple guests praised staff as professional, cordial and providing great customer service; one note about staffing/hours affected availability but overall service sentiment is strongly positive.
Location
9.6
Explicitly mentioned as a convenient location by a guest, supporting a high location rating.
Room Quality
5.5
Negative comments about poorly maintained appliances, a falling-apart TV remote and unpleasant odors in bed linens indicate below-target room quality.
Amenities
6
Issues cited with in-room appliances and the TV remote suggest amenities are somewhat lacking or poorly maintained.
Value for Money
7.8
Not explicitly mentioned in reviews; assigned the target overall rating.
Food and Beverage
8.5
At least one guest specifically praised the food as good, supporting an above-target food & beverage rating.
Overall Experience
8.7
Mixed overall: several guests described excellent stays and service while one detailed significant cleanliness and room issues; net experience is positive but tempered by those negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:20

Property Description

Luxurious All-Suite Accommodations:
Indulge in the comfort of fully equipped suites with kitchens and entertainment options, making your stay at Staybridge Suites Brownsville a home away from home.

Amenities Galore:
Enjoy complimentary hot breakfast, a 24-hour fitness center, outdoor pool, sports courts, and barbecue grills. Plus, take advantage of the convenience store, free laundry facilities, and free Wi-Fi access throughout the hotel.

Prime Location:
Explore nearby attractions like Gladys Porter Zoo and Boca Chica State Park, or catch a flight easily from Brownsville/South Padre Island International Airport just 7 miles away.

Experience the perfect blend of convenience and comfort at Staybridge Suites Brownsville. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRO

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.8
Based on 70 reviews
Cleanliness: 6.5
Service: 9.8
Location: 9.6
Room Quality: 5.5
Amenities: 6
Value for Money: 7.8
Food and Beverage: 8.5
Overall Experience: 8.7
F
Fernando Lanzagorta • couple • mx
8
Excelente opción para hospedarse en Brownsville
Pros:

El desayuno estaba bastante surtido y de buena calidad

Cons:

El control remoto de la televisión de la recamara no servía para prender y apagar, había que pararse de la cama para hacerlo

2026-11-03 • via Nuitee
A
Alana • solo_traveller • us
10
2026-10-26 • via Nuitee
K
Karen • couple • us
10
2026-10-09 • via Nuitee
A
Adrian • solo_traveller • us
2
2026-08-10 • via Nuitee
D
Diana • couple • us
10
2026-07-22 • via Nuitee
O
Olga • extended_group • us
10
Incredible!
Pros:

Everyone at the hotel was professional and cordial.

Cons:

The company was cutting their hours therefore they were short staffed and could not work OT.

2026-07-12 • via Nuitee
J
jbarrios14 • Solo travel • Monterrey, Northern Mexico
2
Uninvited guests in the bathroom
Pros:

Very unfortunate to have chosen this property for my recent stay, which I did based on its convenient location. The room wasn’t very clean, I step into a cockroach when I went to the restroom in the middle of the night, the appliances seem to be poorly maintained, my TV remote was falling apart and not working properly, the bed sheets had a strange odor and I would not recommend this property at all.

2026-06-19 • via Tripadvisor
L
Lucy • couple • us
10
My stay here is always great! Great customer service and good food!
Pros:

Great staff and very clean place

2026-05-24 • via Nuitee
A
Antonio • solo_traveller • br
8
2026-03-05 • via Nuitee
J
Jana • couple • us
10
2026-02-09 • via Nuitee
D
Daniela • couple • us
3
Pros:

NOTHING

Cons:

I made a reservation but upon arriving they claimed they couldn’t find me in the system even tho I had paid and had confirmation number already I had to wait OVER A HOUR after person in front desk had to call his manager (Daniela) on the phone because he didn’t know what he was doing. I finally got a room but was very unsatisfied with the situation. Front desk person said there was nth they could do and was being highly rude. I only stayed there bc it was past 10 PM and had been traveling all day I just wanted to sleep. Hotel kept blaming booking and claimed they couldn’t help me in getting a room or refund

2026-01-20 • via Nuitee
J
Jesus • couple • us
10
2025-12-30 • via Nuitee
C
Christian • solo_traveller • de
5
2025-10-27 • via Nuitee
C
Christian • solo_traveller • de
5
2025-10-27 • via Nuitee
Z
zoorafa • Business
10
Nice place to stay if you're in Brownsville.
Pros:

The hotel was centrally located right off the interstate near a large mall with many convenient didning options nearby. The room was clean and stocked with basic cutlery cups and plates price was reasonable for 3 nights. Staff was friendly and was surprised at invite to weekly "social" they have Monday through Wednesday from 5 to 7 PM. They put out a few hot food items as well as beer and wine for guests, it was nice the one evening I caught it.

2025-10-06 • via Tripadvisor
C
Cosmina
10
Pros:

happy with the hotel choice

2025-10-02 • via Nuitee
D
Diana • family_with_children • us
10
Pros:

Excellent service, breakfast was delicious

2025-09-29 • via Nuitee
1
1globaltraveler2 • NONE
8
Good employee experience & would use the property again.
Pros:

Lobby is far more impressive than the bathrooms which need major upgrading. Pleasant staff & good housekeeping overall. The A/C unit is our unit sounded like a Diesel Truck engine starting up each time it came on & should be addressed. The breakfast provided at this hotel was significantly better than the vast majority of other breakfast-included IHG properties which are very inconsistent. Overall property maintenance seemed to be well above standard for similar IHG properties. Had a small request about a room change & as a Platinum Elite IHG Rewards Member, staff member Daniella Sanchez could not have been more pleasant & accommodating. Good employees like Daniella are worth their weight in gold to IHG Rewards Members.
Hotel is located in the major shopping center area a few miles from Downtown, which is the most popular area since it is surrounded by the largest selection of restaurants, stores, shopping, bars, etc. in Brownsville.

2025-08-14 • via Tripadvisor
L
Lisa
8
Pros:

The only thing I have to complain about, is that the pipes are noisy and the AC unit is very noisy and located in the bedroom. I loved the bed; it was so comfortable. The room was clean, the kitchenette fully furnished with everything you could possibly need and a nice sized refrigerator. The complimentary breakfast had a nice selection of fresh fruit, cereals, and even a small salad bar, in addition to the usual eggs and protein.
I plan to stay here again on my next visit.

2025-08-13 • via Nuitee
S
Shirley Jane Mendoza • family_with_children • us
10
2025-08-05 • via Nuitee